Bob Pacanovsky
Working with organizations that want to deliver the highest levels of Hospitality and Service Excellence (a Black Tie level) so that they can attract and retain more loyal customers and employees.
Being in business for close to 30 years has taught me a lot about serving others, and taking care of customers and staff. It has made me a person who focuses on serving others, showing hospitality, and valuing and appreciating people no matter how they treat you. I created successful companies by doing what some speakers in my industry just talk about. You know, I made a living by our companies and our people delivering outstanding customer service, and the companies that I am working with now as a speaker have done very well because I have shown them ways to deliver that same experience.
That’s why I’m so passionate when it comes to delivering that first-class (or Black Tie) customer service experience. I have been there, as Hospitality and Service Excellence are in my genes. I know what it’s like to make your customers feel so wonderful about their experience that they become storytellers for your brand!
Let me help you and your staff with what I believe is the “lost art” of service. I am sure that there are people in your organization who possess that passion when it comes to serving others. If so, I hope they continue with that passion. What I do is to help turn every member of the organization into those people.
Think about how much loyalty, retention, and revenue your organization would generate if every person were at that level!
WHAT OTHERS SAY:
“If you’re thinking about working with Bob Pacanovsky, do it! He was able to add brilliant content to our annual stakeholder meeting. In post-meeting surveys, his time with us was rated one of the highest. I particularly like that he was able to adapt his program to our attendees that drove home the importance of taking customer service to the next level; which is highly critical in our industry. This is just a good investment and just good business.”
Peter Bowden- President/CEO, Visit ColumbusGA
I wanted to personally tell you that I appreciate your kind words and THANK YOU for an outstanding presentation. You “hit it out of the park” which is exactly what I asked you to do at the closing session. I have received all positive feedback from our members. You were a pleasure to work with and I look forward to working with you again in the future.
LaShun Chappell Wright- Director of Training and Technical Assistance, Georgia Primary Care Association
Being in business for close to 30 years has taught me a lot about serving others, and taking care of customers and staff. It has made me a person who focuses on serving others, showing hospitality, and valuing and appreciating people no matter how they treat you. I created successful companies by doing what some speakers in my industry just talk about. You know, I made a living by our companies and our people delivering outstanding customer service, and the companies that I am working with now as a speaker have done very well because I have shown them ways to deliver that same experience.
That’s why I’m so passionate when it comes to delivering that first-class (or Black Tie) customer service experience. I have been there, as Hospitality and Service Excellence are in my genes. I know what it’s like to make your customers feel so wonderful about their experience that they become storytellers for your brand!
Let me help you and your staff with what I believe is the “lost art” of service. I am sure that there are people in your organization who possess that passion when it comes to serving others. If so, I hope they continue with that passion. What I do is to help turn every member of the organization into those people.
Think about how much loyalty, retention, and revenue your organization would generate if every person were at that level!
WHAT OTHERS SAY:
“If you’re thinking about working with Bob Pacanovsky, do it! He was able to add brilliant content to our annual stakeholder meeting. In post-meeting surveys, his time with us was rated one of the highest. I particularly like that he was able to adapt his program to our attendees that drove home the importance of taking customer service to the next level; which is highly critical in our industry. This is just a good investment and just good business.”
Peter Bowden- President/CEO, Visit ColumbusGA
I wanted to personally tell you that I appreciate your kind words and THANK YOU for an outstanding presentation. You “hit it out of the park” which is exactly what I asked you to do at the closing session. I have received all positive feedback from our members. You were a pleasure to work with and I look forward to working with you again in the future.
LaShun Chappell Wright- Director of Training and Technical Assistance, Georgia Primary Care Association
The BIG 4 to Create more Storytellers for your Organization!
Are you eager to break free from blending in as just another organization in your community? Want to stand out and be truly loved by your customers and employees? In this seminar, we'll explore the power of hospitality and service excellence to transform your organization into a customer favorite.
Bob, with over 30 years of entrepreneurial experience in providing top-notch hospitality, will share his proven "Big 4" framework for delivering a Black Tie (or...
The 5 Essential Laws of Hospitality (to build Loyalty, Retention, and Revenue)
Format: Keynote; General Session, Workshop (as a Deeper Dive after a Keynote), or Breakout Session
This program is perfect for:
- Organizations looking to elevate the Customer Experience they provide
- Any employee looking to separate themselves and their organization by how they take care of their customers and prospects.
The audience will leave...
Becoming REMEMORABLE!
Why do some organizations effortlessly capture the hearts and minds of their customers, while others struggle to stand out in the crowd? What sets these exceptional organizations apart?
In today's competitive landscape, it's no longer enough to simply provide good service. To thrive, organizations must create rememorable experiences that leave a lasting impression. This seminar will equip you with the strategies and tools to elevate your hospitality...
Would YOU do business with YOU? (Becoming your customer- what do you see?)
Have you ever put yourself in your customer's shoes? When was the last time you experienced your business from their perspective? This interactive seminar will transform you into a customer, guiding you through the customer journey and highlighting the critical "Impact Points" that shape their experience, which may now be one of the most important elements in creating this first-class (or Black Tie) experience.
By understanding the little details that can make a big...
Igniting Selfless Leadership: A Spark for Organizational Success
How many leaders do you have in your organization? I think everyone has the opportunity to lead, as you don’t need to have a business card or title to be a leader. However, how many people have been taught to be a leader, or have a degree in Leadership? It’s not a subject that most people get taught. In today's fast-paced business world, traditional leadership models often prioritize authority and power, leaving employees feeling undervalued and overworked. Selfless Leadership offers a...
Rise Through Fear: Crafting Your Path to Fortitude
Format: Keynote - anywhere between 30-90 minutes in length
What if you had the chance to confront your greatest fear—would you take it? For many, the immediate answer is a resounding “Absolutely not!” Fear is a universal experience, one that we each face in different forms. But what if I told you that managing fear is not only possible but also essential to your well-being?
Now, picture yourself standing tall in the face of fear,...
Busting the Myths…of today's Workforce Recruitment & Retention
“We can’t find good people”. “No one wants to work”. “We can’t keep people employed here”.
Are you ready to move beyond the same old phrases about employee shortages and high turnover rates? It's time to debunk the myths and uncover real strategies for attracting and retaining top talent. In this interactive seminar, we'll dive deep into the common misconceptions surrounding employee recruitment and retention. Just like the popular TV show "MythBusters," we'll put...
