Elaine Simpson
Elaine Simpson is a passionate Businesswoman, National Speaker, Consultant, Author & Trainer. Her passion for speaking and helping others began early on and it has stayed with her ever since. As an identical twin within a set of triplets born on Christmas day, Elaine has always strived to stand out from the pack and goes above and beyond to create workshops, trainings, and keynote presentations that are unique, energizing and equally as engaging. Sharing her positive and not so positive stories about being a triplet, her 30+ years in property management and seasoned road warrior, Elaine uses her experiences, struggles, successes and stories, the good, bad and the ugly, to connect and relate to anyone who has customers and/or employees in the property management and hospitality industries. With humor and interactive exercises, Elaine grabs the audience and takes them for a ride that they will enjoy, remember and learn from.
Elaine is on a mission to inspire sales, customer service teams and their leaders to fully realize their positive impact they have on each other and the organizations they build. She is an author and seasoned business owner with over 30 years of experience leading and inspiring teams from local and national industry-leading companies. As a speaker, Elaine works with sales and customer service leaders and teams who want to impact others so they can grow and prosper.
Elaine is a graduate of Wayne State University, member of the National Speaker's Association, a certified John Maxwell Coach, Trainer, & Speaker and a National Apartment Association Education Institute Facilitator. Additionally, she is current Treasurer of the National Speaker's Association, Arizona Chapter, a Licensed Real Estate Broker in Michigan and Arizona and a Certified Senior Real Estate Specialist.
She is the president and founder and president of Occupancy Solutions, LCC and has helped countless professionals with all of their operational, training, marketing and leasing/sales needs in the property management and hospitality industries.
Elaine Simpson is a passionate Businesswoman, National Speaker, Consultant, Author & Trainer. Her passion for speaking and helping others began early on and it has stayed with her ever since. As an identical twin within a set of triplets born on Christmas day, Elaine has always strived to stand out from the pack and goes above and beyond to create workshops, trainings, and keynote presentations that are unique, energizing and equally as engaging. Sharing her positive and not so positive stories about being a triplet, her 30+ years in property management and seasoned road warrior, Elaine uses her experiences, struggles, successes and stories, the good, bad and the ugly, to connect and relate to anyone who has customers and/or employees in the property management and hospitality industries. With humor and interactive exercises, Elaine grabs the audience and takes them for a ride that they will enjoy, remember and learn from.
Elaine is on a mission to inspire sales, customer service teams and their leaders to fully realize their positive impact they have on each other and the organizations they build. She is an author and seasoned business owner with over 30 years of experience leading and inspiring teams from local and national industry-leading companies. As a speaker, Elaine works with sales and customer service leaders and teams who want to impact others so they can grow and prosper.
Elaine is a graduate of Wayne State University, member of the National Speaker's Association, a certified John Maxwell Coach, Trainer, & Speaker and a National Apartment Association Education Institute Facilitator. Additionally, she is current Treasurer of the National Speaker's Association, Arizona Chapter, a Licensed Real Estate Broker in Michigan and Arizona and a Certified Senior Real Estate Specialist.
She is the president and founder and president of Occupancy Solutions, LCC and has helped countless professionals with all of their operational, training, marketing and leasing/sales needs in the property management and hospitality industries.
Get The Echo Effect
- Hospitality front desk team members
- Housekeeping & Maintenance Specilaists
- Management and Upper Managers
This fun interactive session encourages attendees to consider how your hotel is the travelers' home away from home.
Don't Raise Your Voice, Improve Your Message
By the end of this workshop, attendees should be able to:
Understand what communication is
It's Fair Housing, Not Fear Housing
Discrimination in the sale or rental of housing is not as rare an occurrence as one would hope or expect in this day and age. A discrimination lawsuit can end up costing you and your company valuable time and money. By providing employees and vendors with Fair Housing training, you are able to greatly reduce the risk of a costly lawsuit.
This highly interactive program will include:
National Statistics
A Brief History of Fair...
Hitting a Home Run-Basic Leasing Skills & Property Managment Solutions That Will Land You a Lease!
Telephone Techniques
When a prospect calls, we seem to be under the impression that they are calling to hear everything our community has to offer, which then will lead to further exploration. WRONG! The reality is, they have a long list of places to call, and they're working on reducing their roster to only a few communities to visit and explore further. Learn the...
The Building Blocks of Successful Outreach and Networking for Marketing
A common misconception is that performing outreach is the same as cold calling. Most people dread cold calling for fear of rejection; because of this, people don't conduct outreach. The difference between the two is that outreach is partnership building and cold calling is asking for a sale! We will explore why, who, how, and when to outreach. Learn what to say to increase...
Rolling Out the Red Carpet and Unlocking the Secret to Positive Resident Retention Solutions
It's five to seven times more expensive to find new residents than it is to keep current ones. We will cover simple but effective customer service techniques in resident retention. Create a basic retention plan and learn inexpensive ways to manage customer relationships. You'll walk away with at least 75 retention ideas that you can take back and implement right away.
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