Terry McKenna
Certified Consultant
NC, USIf your clients are looking for practical and actionable solutions, including implementation tools on how to improve employee performance, while preparing their organization's to embrace change and seize the future, then I'm your speaker!
Terry McKenna is an internationally acclaimed speaker, author and consultant on the topics of human capital optimization and organizational design: people and systems. Terry's book, "Hire the Best Employees – Interviewing Tactics for Hiring Employees Who Can Actually Make You Money", was a #1 seller in the retail convenience industry. Terry's most recent books (2016): "What Great Leaders Do, "How to Become a High-Performance Organization," and, "Customer Service - The Ultimate Differentiator," can be found at: www.terrymckennabooks.com. Terry has been featured in The Wall Street Journal and the Harvard Business School corporate training video, "Benchmarking Outside the Box."
Terry is owner & founder of Employee Performance Strategies, Inc. (EPS) founded in 1997. EPS helps organizations maximize their financial results by maximizing employee job performance. EPS develops high-performance workforces through training, organizational design, and process improvement. EPS is unique in their depth and breadth of experience in understanding and relating to business owners and their employees, due to their extensive history and focus on people-based strategy development and execution. Terry is substance vs. flash; presenting actionable ideas vs. theory. Each presentation includes a Personal Action Plan, including a Scorecard/Dashboard to measure progress and success.
Prior to founding EPS, Terry worked 17-years with ExxonMobil Corporation – U.S. Marketing Division. While at ExxonMobil, Terry led the development and implementation of a national customer service strategy, in addition to leading the achievement of ISO-9002 certification for customer service for convenience stores for ExxonMobil's Singapore marketing affiliate.
FREE Report: Secrets to Becoming a High-Performance Organization. 25-pages including 135-point organizational assessment: www.epspeoplesystem.com.
If your clients are looking for practical and actionable solutions, including implementation tools on how to improve employee performance, while preparing their organization's to embrace change and seize the future, then I'm your speaker!
Terry McKenna is an internationally acclaimed speaker, author and consultant on the topics of human capital optimization and organizational design: people and systems. Terry's book, "Hire the Best Employees – Interviewing Tactics for Hiring Employees Who Can Actually Make You Money", was a #1 seller in the retail convenience industry. Terry's most recent books (2016): "What Great Leaders Do, "How to Become a High-Performance Organization," and, "Customer Service - The Ultimate Differentiator," can be found at: www.terrymckennabooks.com. Terry has been featured in The Wall Street Journal and the Harvard Business School corporate training video, "Benchmarking Outside the Box."
Terry is owner & founder of Employee Performance Strategies, Inc. (EPS) founded in 1997. EPS helps organizations maximize their financial results by maximizing employee job performance. EPS develops high-performance workforces through training, organizational design, and process improvement. EPS is unique in their depth and breadth of experience in understanding and relating to business owners and their employees, due to their extensive history and focus on people-based strategy development and execution. Terry is substance vs. flash; presenting actionable ideas vs. theory. Each presentation includes a Personal Action Plan, including a Scorecard/Dashboard to measure progress and success.
Prior to founding EPS, Terry worked 17-years with ExxonMobil Corporation – U.S. Marketing Division. While at ExxonMobil, Terry led the development and implementation of a national customer service strategy, in addition to leading the achievement of ISO-9002 certification for customer service for convenience stores for ExxonMobil's Singapore marketing affiliate.
FREE Report: Secrets to Becoming a High-Performance Organization. 25-pages including 135-point organizational assessment: www.epspeoplesystem.com.
Take Change by the Hand Before It Takes You by the Throat
Change brings both promise and peril. Organizations need to be quicker and more agile, because in a faster-moving, more complex and uncertain world, success has never been more fleeting. Organizations must change before it becomes obvious. The most successful way to change is to create it. But to do so, organizations must be organized to position themselves out in front of the change curve otherwise they will be forced to change on their competitor's terms, which is competitive suicide....
Create Your Future Before It Creates You
The future is unknown, uncertain, and unpredictable. Because it's all three, organizations need a strategy to map-out their future. Sadly, too many organizations sacrifice their future for the present - then they're blindsided when the future arrives. Organizations are making their future, for better or worse, by what they do each day: decisions, behaviors, inactions. The future has already happened; the starting point is what is happening now and in the recent past...
How to Create a High-Performance Organization
Talent and skills shortages make up the #2 risk facing organizations today right after loss of customers. The ability to attract, retain and optimize employee job performance is the key differentiator that separates the great organizations from the pack. Top performers propel organizations on the fast track. You can't build a winning organization with slackers. Organizations must be ruthless in getting the right people, with the right skills, in the right roles, and...
Strategic Advantage: You Can't Outperform the Competition If You Play By Their Rules
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