Robert Richman

Change is the new constant. The question is how are you equipped to handle it? And will you learn now or when it's too late? Robert Richman, former culture strategist for Zappos.com has worked with many companies through their changes, including Google, Toyota, Volvo, GE and many others. He hits audiences on every level: the principles, the stories, and most importantly the "hacks" - the immediate action your people can take. All of this in a very entertaining style that keeps the audience...

Disruption is changing every market, at internet speed. And it all feels like chaos, until patterns emerge. Those who know the patterns can do more than predict the future. They can create it.

Robert Richman was culture strategist for Zappos.com. He has spoken for Google, Toyota, Eli Lilly, and many other game changing organizations, including the National Security Agency.  Robert will share with us how the speaking industry could be disrupted, and how we can get ahead of that...

With endless changes in every industry, it's hard to stay afloat in it's surrounding chaos. However, chaos only feels like chaos when you're in the midst of it. The people who can rise above the chaos by identifying patterns are the ones who will control it with change.

In this talk, Robert provides strategies for creating chaos through positive change, removing irrelevant distractions from your life, and maintaining a culture of equilibrium that will support you.

Robert Richman, former Cutlure Strategist for Zappos, has worked with hundreds of companies on their culture. He has spoken for everyone from small start-ups to Google, Unilever, Toyota and Westin.

"I found that whether you are the CEO, a manager or a frontline employee, everyone says the same thing, 'I can't change the culture!'"

Rather than using models from the world of Organizational Development, Robert found that the mindsets and principles of computer hacking could be...

The most important factor both inside and outside the organization is relevance. With so many distractions and options, the greatest danger is not that a company will starve. The danger is trying to ingest so many options that the system stops. Focusing on relevance is the innovation of innovation itself.

After sharing stories of what makes for an amazing culture where people love to work while driving results, Robert opens up the audience's eyes to what culture really is and how it works. Sharing this view of "The Matrix" behind what's really driving the company, Robert shows how culture change can actually happen immediately, by demonstrating how the culture of the room can change in a moment. Now that the audience understands the power of culture, how it works, and how it can change, Robert...

Robert starts by sharing a brief history of customer service so that everyone knows how we got to this historic moment in time where the customer is truly driving the economy. At this point everyone realizes the value of service and the severity of what will happen if everyone in the company does not view it as their job. Next Robert shares a service framework model that can be used to design any customer experience in a way that guides all employees and yet honors the artistry that is...

Values-based companies have employees who manage and motivate themselves. Robert shares stories of the strength of the core values at Zappos.com, then shares the science behind why they work so well. Once you learn the secrets behind how values work, Robert then takes the group through a process of becoming familiar with their own core values. Lastly, Robert leaves the group with a process to use in discovering and then implementing the values across the organization.