Brad Worthley
Brad Worthley is an accomplished business consultant with over 40 years of management experience. He is also an internationally acclaimed leadership, customer service and motivational expert who has trained hundreds of thousands of people in a wide range of industries throughout the world in the last 24 years. His client list contains some of the largest corporations in the world such as Bank of America, Key Bank , Bank One, Costco, Macys, Nordstrom, McDonalds, Alaska Airlines and Western Union, along with small and medium sized organizations from all different industries. Brad also has exteneive experience working in Indian Country with the tribal governments and their enterprises.
As an expert in his field, he teaches organizations of all sizes how to consistently build and retain both customer and employee loyalty by changing their culture and not just their people. He is passionate about helping organizations establish and sustain service cultures: This is a place where employees love to come to work and customers love to do business.
As a world-wide keynote speaker and trainer, Brad is always the highest rated speaker at any event he presents at because his content is not only innovative and incredibly powerful, but delivered with passion, enthusiasm and humor. His presentations have been called "shows" by many and the attendees always ask "when will he be back". There is no other speaker that can keep an audience's attention totally glued on him for hours and still have the attendees walk away wanting more. Much of his expertise and knowledge on customer perception comes from owning one of the largest mystery shopping companies in the United States. He was also past President of the Mystery Shopping Providers Association in 2002/03. He was awarded the "Volunteer of the Year Award" for 2001, as well as being awarded the highest honor in the industry by his peers in 2002, which is the "Hall of Fame Award."
Brad Worthley is an accomplished business consultant with over 40 years of management experience. He is also an internationally acclaimed leadership, customer service and motivational expert who has trained hundreds of thousands of people in a wide range of industries throughout the world in the last 24 years. His client list contains some of the largest corporations in the world such as Bank of America, Key Bank , Bank One, Costco, Macys, Nordstrom, McDonalds, Alaska Airlines and Western Union, along with small and medium sized organizations from all different industries. Brad also has exteneive experience working in Indian Country with the tribal governments and their enterprises.
As an expert in his field, he teaches organizations of all sizes how to consistently build and retain both customer and employee loyalty by changing their culture and not just their people. He is passionate about helping organizations establish and sustain service cultures: This is a place where employees love to come to work and customers love to do business.
As a world-wide keynote speaker and trainer, Brad is always the highest rated speaker at any event he presents at because his content is not only innovative and incredibly powerful, but delivered with passion, enthusiasm and humor. His presentations have been called "shows" by many and the attendees always ask "when will he be back". There is no other speaker that can keep an audience's attention totally glued on him for hours and still have the attendees walk away wanting more. Much of his expertise and knowledge on customer perception comes from owning one of the largest mystery shopping companies in the United States. He was also past President of the Mystery Shopping Providers Association in 2002/03. He was awarded the "Volunteer of the Year Award" for 2001, as well as being awarded the highest honor in the industry by his peers in 2002, which is the "Hall of Fame Award."
Exceeding Customer Expectations
This session was voted one of the top two keynotes in the world by the Meeting Professionals International Association in 2011. Businesses can no longer have the goal of meeting the customer's expectations; the goal today must be to exceed them. What does that look like from the customer's perspective? Brad will entertain you with great stories and hilarious examples of businesses that step out of the box and find ways to "Wow" the customer. You will learn about how customers create their...
How to Create & Sustain a Service Culture
Most business owners or managers know their craft or industry, but many are so busy working "in" the business, that they forgot about working "on" the business. How successful could they be if given the right tools and knowledge? Brad will cover the critical steps that every business needs to know in order to dominate their competition. This session is targeted to leaders, from any industry, of any size. Some of the topics...
Outstanding Leadership in a Service Culture
Some of the topics covered include:
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The Profit Chain
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All Eyes Are On The Leader
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Rethinking Your Role as Manager
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Managers vs. Leaders
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Reactive vs. Proactive Leadership
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People Don't Fail as Much as Systems
Simple Steps to an Extraordinary Career & Life
This seminar will explain in tremendous detail, but in an incredibly simplistic manner, how we often sabotage our own careers and lives. Not only will this seminar awaken attendees to the inner saboteur that everyone has, which most people have no idea even exists, but it will give them the solutions for immediate changes. This seminar is not about paradigm shifting, putting it out to the universe or some complex relative theory; attendees will learn the exact steps needed to make long...
HR as Cultural Visionaries
Brad will discuss why the Human Resource department, in many organizations, should become the cultural visionaries for the organization and why they possess the power to do so. There is no other department within organizations that has so much control over not just the people, but the culture, with the responsibility of screening, hiring, training, discipline, termination, policies, procedures and service standards. If the entire culture of an organization is weak, who ends up with the...
How to Deepen the Leadership Pool
There should never be a situation when someone in a leadership role leaves your company and everyone panics because they don't have anyone good enough to replace them. Believe it or not, this is a HUGE problem in many organizations and it is easy to resolve. Learn the steps required to create a culture where we are recruiting and mentoring the leaders of tomorrow, and preparing them for the day when a position opens up. The question should never be "Do we have anyone that is qualified to...
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