Robin Black
Robin Black has been delivering exceptional customer service for over 25 years through active listening, keen questioning and demonstrating genuine concern for customers. She thoroughly enjoys sharing her retail, hospitality, trade-show and networking experiences with audiences. Robin's interactive style inspires individuals and sales professionals to explore how mastering conversational skills will improve customer service, generate networking opportunities and build better relationships.
As Principal and Creative Director of Black Ink Results, a business strategy, operational excellence, marketing and PR firm, Robin is responsible for developing strategic messaging, communications, marketing plans, fundraising events, innovative business concepts, pitches and presentations for new product introductions, client relations, customer service, trade-show events, merchandising strategies, and advertising campaigns for clients including Patagonia, Nike, Columbia, Sport Obermeyer, Head Sportswear, The North Face, Access Marketing & Events, BigBelly Solar, Yerdle, McDonough Innovation and Waste Management. Nonprofit clients include World Vision, Colorado Women of Vision, Special Olympics, Evergreen Artists Association, Arizona Gives Foundation, Literacy Volunteers of America, Head Start, Interfaith Cooperative Ministries (Phoenix), and Compeer, Inc.
Robin delivers exceptional communication, sales, customer service, networking and presentation skills training for companies of all sizes and budgets.
Robin Black has been delivering exceptional customer service for over 25 years through active listening, keen questioning and demonstrating genuine concern for customers. She thoroughly enjoys sharing her retail, hospitality, trade-show and networking experiences with audiences. Robin's interactive style inspires individuals and sales professionals to explore how mastering conversational skills will improve customer service, generate networking opportunities and build better relationships.
As Principal and Creative Director of Black Ink Results, a business strategy, operational excellence, marketing and PR firm, Robin is responsible for developing strategic messaging, communications, marketing plans, fundraising events, innovative business concepts, pitches and presentations for new product introductions, client relations, customer service, trade-show events, merchandising strategies, and advertising campaigns for clients including Patagonia, Nike, Columbia, Sport Obermeyer, Head Sportswear, The North Face, Access Marketing & Events, BigBelly Solar, Yerdle, McDonough Innovation and Waste Management. Nonprofit clients include World Vision, Colorado Women of Vision, Special Olympics, Evergreen Artists Association, Arizona Gives Foundation, Literacy Volunteers of America, Head Start, Interfaith Cooperative Ministries (Phoenix), and Compeer, Inc.
Robin delivers exceptional communication, sales, customer service, networking and presentation skills training for companies of all sizes and budgets.
