Ava Lucanus
CSP
WA, AUSTRALIA
Ava Lucanus is a Customer Experience Specialist who will leave your audience motivated with the tools and know how to align their customer experience with their brand promise. Drawing upon four decades of knowledge and experience, Ava works with organisations Australia wide, and is recognised as an authority in her field.
Through her company Edge Communication, she provides consulting, training, and coaching programs for every level within business to fully optimise their relationships with customers, both internal and external.
Ava's clients describe her as fun, expert, positive, motivational, practical, and inspirational, and her attendees consistently comment that their biggest takeaways came from the interaction and experiential style of her workshop sessions.
She's been interviewed by ABC radio for her expertise in customer service, and has been guest writer for Business News and various industry magazines and blogs.
Ava is a Certified Speaking Professional (CSP), which means she has met the strict criteria of experience, expertise, and professional ethics, as well as a commitment to ongoing education and client satisfaction.
Ava Lucanus is a Customer Experience Specialist who will leave your audience motivated with the tools and know how to align their customer experience with their brand promise. Drawing upon four decades of knowledge and experience, Ava works with organisations Australia wide, and is recognised as an authority in her field.
Through her company Edge Communication, she provides consulting, training, and coaching programs for every level within business to fully optimise their relationships with customers, both internal and external.
Ava's clients describe her as fun, expert, positive, motivational, practical, and inspirational, and her attendees consistently comment that their biggest takeaways came from the interaction and experiential style of her workshop sessions.
She's been interviewed by ABC radio for her expertise in customer service, and has been guest writer for Business News and various industry magazines and blogs.
Ava is a Certified Speaking Professional (CSP), which means she has met the strict criteria of experience, expertise, and professional ethics, as well as a commitment to ongoing education and client satisfaction.
Convert Complainers into Raving Fans
This program is perfect for:
- Junior staff
- Frontline staff
- Call centres
- Managers of teams
The audience will leave with:
- A practical and effective approach to managing challenging customers.
- The skills and confidence to de-escalate a complaining...
Fast Track Your Phone Skills
This program is perfect for:
- Junior staff
- Receptionists
- Call centre teams
- Frontline staff
- Accounts receivable staff
- Managers of teams
The audience will leave with:
- The skills and confidence to more effectively manage a telephone interaction.
- A...
How to Click with People
2 hour or half day breakout session or workshop, full day workshop
This program is perfect for:
- People in all roles
- Managers of underperfoming teams
The audience will leave with:
- An clearer understanding of themselves and others' differing styles
- A fresh new approach to optimising relationships within their...
Create Exceptional Customer Exeriences
This program is perfect for:
- Junior staff
- Call centre teams
- Frontline staff
- Managers of teams
The audience will leave with:
- A fresh new understanding of how they can deliver on their promise to create exceptional customer experiences.
- The skills and...
Convert Enquiries into Increased Profit
This program is perfect for:
- Junior staff
- Receptionists
- Call centre teams
- Frontline staff
- Managers of teams
The audience will leave with:
- The skills and confidence to more effectively convert a customer enquiry.
- A fresh new understanding of building...
Effective Conversations
This program is perfect for:
- Managers of teams who struggle with or avoid one on one communication
- Team leaders who conduct review meetings with their team
The audience will leave with:
- The skills and confidence to more have a more effective conversation one on one.
- An understanding of...
Member Of
Certifications & Awards
