Jeri Quinn
Jeri Quinn, President of Driving Improved Results, is a recognized speaker, author, coach, consultant, and professional development expert focused on small and mid-size businesses. Her most recent book, The Customer Loyalty Playbook: 12 Game Strategies to Drive Improved Results in Your Business, focuses on customer loyalty and the four infrastructure areas leading to a culture of customer loyalty: the customer experience, leadership, employee engagement, and marketing to ideal clients.
With more than 30 years as a serial entrepreneur, Jeri helps businesses drive improved results in client retention, numbers of raving fan clients, customer service, profitability, employee engagement, business growth, positive teamwork culture, and a reduced-stress lifestyle for the business owner. Jeri is committed to the empowerment of business owners and their employees to be leaders in their environments and in the world.
In addition to giving keynotes and providing workshops and webinars, Jeri enjoys facilitating executive meetings and retreats. Her extensive background in education, psychology, creativity and communication has shaped her ability to provide fun and interactive ways to help groups learn to listen, address underlying issues, create change and take a stand for the best result.
Jeri's background includes starting an information technology firm, growing it to a multi-million-dollar business, and then selling it to an industry player. Other businesses have included commercial real estate and a variety of consultancies in the fields of marketing and health care. Jeri has worked with executives and teams in over 40 industries; spoken at major business expos including New York City's Javits Center; facilitated business development and extraordinary customer service at institutions such as MoMA and AIG; and has partnered with New York City, The Kaufmann Foundation, Citibank, Merrill Lynch, HSBC, and Signature Bank to educate their clients.
In addition to a Bachelor of Arts degree from Lycoming College and a Master of Arts degree from New York University, Jeri is a Certified Business Coach, Certified Facilitator for the Kauffman Foundation, and certified to administer various assessments.
Jeri Quinn, President of Driving Improved Results, is a recognized speaker, author, coach, consultant, and professional development expert focused on small and mid-size businesses. Her most recent book, The Customer Loyalty Playbook: 12 Game Strategies to Drive Improved Results in Your Business, focuses on customer loyalty and the four infrastructure areas leading to a culture of customer loyalty: the customer experience, leadership, employee engagement, and marketing to ideal clients.
With more than 30 years as a serial entrepreneur, Jeri helps businesses drive improved results in client retention, numbers of raving fan clients, customer service, profitability, employee engagement, business growth, positive teamwork culture, and a reduced-stress lifestyle for the business owner. Jeri is committed to the empowerment of business owners and their employees to be leaders in their environments and in the world.
In addition to giving keynotes and providing workshops and webinars, Jeri enjoys facilitating executive meetings and retreats. Her extensive background in education, psychology, creativity and communication has shaped her ability to provide fun and interactive ways to help groups learn to listen, address underlying issues, create change and take a stand for the best result.
Jeri's background includes starting an information technology firm, growing it to a multi-million-dollar business, and then selling it to an industry player. Other businesses have included commercial real estate and a variety of consultancies in the fields of marketing and health care. Jeri has worked with executives and teams in over 40 industries; spoken at major business expos including New York City's Javits Center; facilitated business development and extraordinary customer service at institutions such as MoMA and AIG; and has partnered with New York City, The Kaufmann Foundation, Citibank, Merrill Lynch, HSBC, and Signature Bank to educate their clients.
In addition to a Bachelor of Arts degree from Lycoming College and a Master of Arts degree from New York University, Jeri is a Certified Business Coach, Certified Facilitator for the Kauffman Foundation, and certified to administer various assessments.
Double Your Profit by Engaging Your Front Line
Your employees that interact with your customers are the 'company' to the customers. How do we make sure each one is lit up, delighted to be serving, very productive and in love with each customer? What does the organization need to be so that it hires and creates caring employees so that each customer really feels cared for? Who does leadership need to be to generate employees like that? How can we get employees to give their all? You will take a 5 element quiz that...
Forever Fans: How to Boost Customer Loyalty
What does a customer or client really want? What would make him or her a loyal fan? What does it take to create a customer for life? What is the lifetime value of your customer? You'll be looking at both the quantitative and qualitative aspects of those questions, the metrics and the emotional intelligence. We'll be telling stories, comparing scenarios, seeing what other companies have done to ensure their customers become lifetime customers. You'll come away with a method to measure the...
Creating Wow! Designing the Customer Experience
Buying surveys identify that the customer experience outweighs all other factors combined in how the buyer makes a decision to purchase. Why is this so? What is the customer looking for? What does it take to provide it consistently? Examples of designed customer experiences will be presented. You will be introduced to a methodology of analyzing the step by step process your customer or client goes through to purchase from your company and how to improve every step. You'll learn five...
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