Michelle Rathman Batschke
CPT
IL, USA leading expert on hospital customer service and patient satisfaction, a master communicator, professional writer, industry strategist, humorous story teller, skilled facilitator, motivating coach, loving mother and smitten grandmother. She is also a survivor whose past experience as a cancer patient compels audiences who hear her powerful message, to approach their work with patients, their families and coworkers differently.
Michelle is the President and CEO of Impact! Communications, Inc, the national strategy and communications consulting firm she founded in 1989. As a 25 year entrepreneurial veteran, she is a stand-out leader in the rural and critical access hospital field. Her award-winning innovative ideas help hospitals and health systems create more meaningful connections with their communities, reverse their outmigration, and develop a workforce that can withstand the winds of change that go hand-in-hand with the storms produced by healthcare reform. She is also a moving motivational speaker who inspires audiences to step out of their comfort zones experience the power of courage.
A leading expert on hospital customer service and patient satisfaction, a master communicator, professional writer, industry strategist, humorous story teller, skilled facilitator, motivating coach, loving mother and smitten grandmother. She is also a survivor whose past experience as a cancer patient compels audiences who hear her powerful message, to approach their work with patients, their families and coworkers differently.
Michelle is the President and CEO of Impact! Communications, Inc, the national strategy and communications consulting firm she founded in 1989. As a 25 year entrepreneurial veteran, she is a stand-out leader in the rural and critical access hospital field. Her award-winning innovative ideas help hospitals and health systems create more meaningful connections with their communities, reverse their outmigration, and develop a workforce that can withstand the winds of change that go hand-in-hand with the storms produced by healthcare reform. She is also a moving motivational speaker who inspires audiences to step out of their comfort zones experience the power of courage.
