Scott Werner
Scott Werner was born in Baltimore Maryland where he studies mathematics at Loyola College. He spent the early years of his life in the sport of powerlifting. Scott specialized in the bench press where he went on to become the 1ST man in the world to bench press 500 lbs. in the 165 lbs. weight class. In the early 90's Scott successfully defended his World Championship 3 years in a row.
Although Scott still stayed in touch with the fitness industry, his focus changed to the financial industry where he helped individuals and families with their financial future. Scott was one of the lead trainers at Charles Schwab who helped change the image of the company from a discount stock firm to a financial company that provided unbiased portfolio advice. After a rewarding career and 75,000+ customer servive interactions, Scott made a change and moved into the golf industry where he is currently a caddie for the Financial Titans of the world.
Over the past 10 years Scott has traveled around the world to train professional caddies. To date he has trained 3,000+ caddies and is considered to be one of the best trainers on the planet. He recently put some of his hilarious stories down on paper in his first book titled "Caddy Tales" which was ranked the #1 selling golf book and the #1 selling sports book in February of 2013 on Amazon.
Scott Werner was born in Baltimore Maryland where he studies mathematics at Loyola College. He spent the early years of his life in the sport of powerlifting. Scott specialized in the bench press where he went on to become the 1ST man in the world to bench press 500 lbs. in the 165 lbs. weight class. In the early 90's Scott successfully defended his World Championship 3 years in a row.
Although Scott still stayed in touch with the fitness industry, his focus changed to the financial industry where he helped individuals and families with their financial future. Scott was one of the lead trainers at Charles Schwab who helped change the image of the company from a discount stock firm to a financial company that provided unbiased portfolio advice. After a rewarding career and 75,000+ customer servive interactions, Scott made a change and moved into the golf industry where he is currently a caddie for the Financial Titans of the world.
Over the past 10 years Scott has traveled around the world to train professional caddies. To date he has trained 3,000+ caddies and is considered to be one of the best trainers on the planet. He recently put some of his hilarious stories down on paper in his first book titled "Caddy Tales" which was ranked the #1 selling golf book and the #1 selling sports book in February of 2013 on Amazon.
Spectacular Customer Service
This presentation takes the audience through a journey which begins with examples of poor customer service and ends worth the audience delivering spectacular customer service. Throughout the presentation, the group will learn how to shed their fear when stepping up to deliver spectacular customer service. By using the specific techniques presented during the speech, your team will never lose another customer.
