Michel Falcon
A customer experience and motivational speaker who is passionate about providing evidence to organizations so that they can focus more on the experience they deliver to their customers and grow their profits. He is a strategic thinker who challenges the status quo and has a distinct ability to find innovative ways to grow businesses by leveraging an organizations existing customers. By combining customer experience, employee engagement and technology, Michel is able to engage his audience to think outside of the box to develop big picture strategies. He promises each member of his audience will leave his engagements with at least one tactic that they can use to grow their business. Michel does not withhold any strategic secrets.
Michel Falcon has spent the last five years studying some of the most admired organizations in the world to better understand what make them exceptional. By studying organizations such as Zappos, Apple, Amazon and Westjet Airlines he is able to passionately share his findings. He combines his real life experiences, humor and cutting edge strategies to engage his audience which leave them buzzing.
Falcon is responsible for building 1-800-GOT-JUNK?’s customer experience initiatives and strategy which built the foundation of their customer focused culture. His experience in developing Net Promoter Score programs, complaint management strategies, employee training workshops and organizational culture strategies allows him to share some of the best kept secrets by the world’s most admired brands. His youthfulness, personality and belief of ‘pay it forward’ is what gets Falcon recognized as a leader in the customer experience space.
Client Testimonials:
“I had the opportunity to hear Michel speak at the 2012 ICSA National Conference. His presentation, Customer Experience Re-Engineered: Operate Like Your Grandparents Did, was engaging, insightful, and entertaining. He uses story telling to bring customer engagement concepts to life. His presentation has such impact. It is the one that I’ve shared most with colleagues.”
The Institute of Internal Auditors
“Michel presented a perfectly timed session at this week’s International Customer Service Association (ICSA) annual conference. As a fellow speaker, I could only choose one other session. Attending Michel’s enlightening talk had me taking three pages of iPad notes. We all hung onto his every syllable. Heartfelt and shaping a sense of Service Curiosity, that’s what Michel best offers. Applause!”
ServiceSpeaks
A customer experience and motivational speaker who is passionate about providing evidence to organizations so that they can focus more on the experience they deliver to their customers and grow their profits. He is a strategic thinker who challenges the status quo and has a distinct ability to find innovative ways to grow businesses by leveraging an organizations existing customers. By combining customer experience, employee engagement and technology, Michel is able to engage his audience to think outside of the box to develop big picture strategies. He promises each member of his audience will leave his engagements with at least one tactic that they can use to grow their business. Michel does not withhold any strategic secrets.
Michel Falcon has spent the last five years studying some of the most admired organizations in the world to better understand what make them exceptional. By studying organizations such as Zappos, Apple, Amazon and Westjet Airlines he is able to passionately share his findings. He combines his real life experiences, humor and cutting edge strategies to engage his audience which leave them buzzing.
Falcon is responsible for building 1-800-GOT-JUNK?’s customer experience initiatives and strategy which built the foundation of their customer focused culture. His experience in developing Net Promoter Score programs, complaint management strategies, employee training workshops and organizational culture strategies allows him to share some of the best kept secrets by the world’s most admired brands. His youthfulness, personality and belief of ‘pay it forward’ is what gets Falcon recognized as a leader in the customer experience space.
Client Testimonials:
“I had the opportunity to hear Michel speak at the 2012 ICSA National Conference. His presentation, Customer Experience Re-Engineered: Operate Like Your Grandparents Did, was engaging, insightful, and entertaining. He uses story telling to bring customer engagement concepts to life. His presentation has such impact. It is the one that I’ve shared most with colleagues.”
The Institute of Internal Auditors
“Michel presented a perfectly timed session at this week’s International Customer Service Association (ICSA) annual conference. As a fellow speaker, I could only choose one other session. Attending Michel’s enlightening talk had me taking three pages of iPad notes. We all hung onto his every syllable. Heartfelt and shaping a sense of Service Curiosity, that’s what Michel best offers. Applause!”
ServiceSpeaks
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