Kirsten Ross
SPHR, MLIR
MI, USKirsten E. Ross - Author, Speaker & Coach
Kirsten E. Ross, MLIR, SPHR is a transformational speaker. Her workshops and keynote addresses are rich with proven strategies that can be implemented immediately to enact change in life and work. Her fun and high-energy style has received rave reviews from participants who often marvel at her ability to simplify complex information while making the event entertaining. She is adept at injecting stories to increase motivation and anchor learning.
For more than 20 years Kirsten has worked with passionate leaders in privately held companies, family businesses and non-profits. Her insightful approach has helped participants and clients ignite their teams and align them with a clear mission, learn to speak with tenacity, empower them in their lives and work, improve leadership and accountability and ultimately customer service and productivity.
Kirsten is CEO of Focus Forward Coaching, LLC, a leading coaching and culture correction firm. Her education and experience includes a Master's Degree in Human Resource Management, Senior Human Resource Certification, the Coach Training Alliance curriculum and more than 20 years of hands-on Human Resource.
She has authored two leadership books "Defeat the Drama" and "From People Problems to Productivity". She has also been featured as an expert for media such as: NBC Nightly News, Fox 2 News, National Public Radio and for publications such as Entrepreneur Magazine, Working Mother Magazine and Fitness Magazine.
Kirsten was also a single mom for 8 years and now shares her story of triumph over the self esteem sucking experience of an abusive marriage and seeks to empower single moms everywhere! She injects personal stories that encourage single moms to focus on what's most important and set realistic expectations aligned with the core family vision. She also equips them with many practical tips to help them find more joy during their single mom journey.
Client, Organization, and Industry Experience
Over the last 20 years Kirsten has worked with privately held and family businesses and non-profit entities. Her coaching and facilitation style has proven to be effective for all industries at all levels of an organization, from the boardroom to front line employees.
Kirsten's Client List Includes:
The Salvation Army
Society of Human Resource Management
Northgate
Hollingsworth Logistics
Boy Scouts of America
Club Corp
Vanguard CDC
Botsford Health
Education, Certifications, Publications
- Masters of Human Resources & Labor Relations; Michigan State University
- BA Dual Major Employment Relations and Socio-Economics; James Madison College, Michigan State University
- HRCI Certification - SPHR since 1996
- Author of the book "From People Problems to Productivity: The Health Professionals' Guide to Leading Well"
- Co-Author of article published in the Journal of Public Personnel Administration, "Assessing Employees' Needs and Reactions to Dependent Care Benefits."
Popular Programs
- Designing a Drama Free Workplace: Simple Strategies to Transform Your Team
- Create a Culture that Connects with Your Customer and Achieve those Goals!
- Get it Done Before the Deadline: Strategies to Achieve the Seemingly Impossible
- Bust the 4 D's of Discipline Avoidance: Regain Your Power and Transform that Team!
- Your Culture is Your Team Machine: Is it Working Well?
Testimonials
"Kirsten is a very energetic, relatable, dynamic, and engaging speaker. She has a gift of being able to dynamically form the content of a presentation based on the audience's real time needs. The audience will leave the presentation with specific actionable steps that will help them to address and correct key issues they are experiencing in their environment. If you haven't seen Kirsten speak, sign up for her next event, you will not regret it." ~ Mike Kotsis
"Kirsten is a dynamic, creative leader & teacher who shows, in real world scenarios, how to deal with the drama. She is a remarkable resource. I highly recommend Kirsten's leadership series!" ~ Kevin Shell
"I applied two concepts I learned at Kirsten's Lunch 'n Learn Leadership workshop within 24 hours of attending - one related to coaching and discipline, and one related to goal setting and getting traction on strategic initiatives. Kirsten has a way of presenting simple step by step solutions that pave the way to resolve messy leadership, management and HR issues. And she has some great real life examples. ~ Stacy McCalpin
"Kirsten presented the topic Drama Free Workshop with an excellent balance of big picture insight with detailed suggestions and tips to assist management to reduce the drama. I would highly recommend her services." ~ Anne Figueroa
"KIrsten has an amazing knack for knowing what your group needs to hear and delivering a message that is both educational and motivational! She custom designs her coaching down to the very last detail so that everything she does in regards to you and/or your business is direct, relevant and with purpose." ~ Jamie Shaver
Kirsten E. Ross - Author, Speaker & Coach
Kirsten E. Ross, MLIR, SPHR is a transformational speaker. Her workshops and keynote addresses are rich with proven strategies that can be implemented immediately to enact change in life and work. Her fun and high-energy style has received rave reviews from participants who often marvel at her ability to simplify complex information while making the event entertaining. She is adept at injecting stories to increase motivation and anchor learning.
For more than 20 years Kirsten has worked with passionate leaders in privately held companies, family businesses and non-profits. Her insightful approach has helped participants and clients ignite their teams and align them with a clear mission, learn to speak with tenacity, empower them in their lives and work, improve leadership and accountability and ultimately customer service and productivity.
Kirsten is CEO of Focus Forward Coaching, LLC, a leading coaching and culture correction firm. Her education and experience includes a Master's Degree in Human Resource Management, Senior Human Resource Certification, the Coach Training Alliance curriculum and more than 20 years of hands-on Human Resource.
She has authored two leadership books "Defeat the Drama" and "From People Problems to Productivity". She has also been featured as an expert for media such as: NBC Nightly News, Fox 2 News, National Public Radio and for publications such as Entrepreneur Magazine, Working Mother Magazine and Fitness Magazine.
Kirsten was also a single mom for 8 years and now shares her story of triumph over the self esteem sucking experience of an abusive marriage and seeks to empower single moms everywhere! She injects personal stories that encourage single moms to focus on what's most important and set realistic expectations aligned with the core family vision. She also equips them with many practical tips to help them find more joy during their single mom journey.
Client, Organization, and Industry Experience
Over the last 20 years Kirsten has worked with privately held and family businesses and non-profit entities. Her coaching and facilitation style has proven to be effective for all industries at all levels of an organization, from the boardroom to front line employees.
Kirsten's Client List Includes:
The Salvation Army
Society of Human Resource Management
Northgate
Hollingsworth Logistics
Boy Scouts of America
Club Corp
Vanguard CDC
Botsford Health
Education, Certifications, Publications
- Masters of Human Resources & Labor Relations; Michigan State University
- BA Dual Major Employment Relations and Socio-Economics; James Madison College, Michigan State University
- HRCI Certification - SPHR since 1996
- Author of the book "From People Problems to Productivity: The Health Professionals' Guide to Leading Well"
- Co-Author of article published in the Journal of Public Personnel Administration, "Assessing Employees' Needs and Reactions to Dependent Care Benefits."
Popular Programs
- Designing a Drama Free Workplace: Simple Strategies to Transform Your Team
- Create a Culture that Connects with Your Customer and Achieve those Goals!
- Get it Done Before the Deadline: Strategies to Achieve the Seemingly Impossible
- Bust the 4 D's of Discipline Avoidance: Regain Your Power and Transform that Team!
- Your Culture is Your Team Machine: Is it Working Well?
Testimonials
"Kirsten is a very energetic, relatable, dynamic, and engaging speaker. She has a gift of being able to dynamically form the content of a presentation based on the audience's real time needs. The audience will leave the presentation with specific actionable steps that will help them to address and correct key issues they are experiencing in their environment. If you haven't seen Kirsten speak, sign up for her next event, you will not regret it." ~ Mike Kotsis
"Kirsten is a dynamic, creative leader & teacher who shows, in real world scenarios, how to deal with the drama. She is a remarkable resource. I highly recommend Kirsten's leadership series!" ~ Kevin Shell
"I applied two concepts I learned at Kirsten's Lunch 'n Learn Leadership workshop within 24 hours of attending - one related to coaching and discipline, and one related to goal setting and getting traction on strategic initiatives. Kirsten has a way of presenting simple step by step solutions that pave the way to resolve messy leadership, management and HR issues. And she has some great real life examples. ~ Stacy McCalpin
"Kirsten presented the topic Drama Free Workshop with an excellent balance of big picture insight with detailed suggestions and tips to assist management to reduce the drama. I would highly recommend her services." ~ Anne Figueroa
"KIrsten has an amazing knack for knowing what your group needs to hear and delivering a message that is both educational and motivational! She custom designs her coaching down to the very last detail so that everything she does in regards to you and/or your business is direct, relevant and with purpose." ~ Jamie Shaver
Delight Your Customers: Proven Strategies to Ignite a Team that Wows!
It's not enough to offer great products or services. You MUST pay attention to the experience you are creating for your customers.
We'll explore the clarifying questions to answer as you design a team that is aligned with your business objectives.
- What personality is right?
- What behaviors must they exhibit?
- How can you provide them freedom to act
- What are the proven strategies to assure that they will take...
Designing a Drama Free Workplace: Simple Strategies to Transform Your Team
Is work drama impacting customer service, reducing productivity, killing your bottom line and zapping your joy? Especially in this economic environment, all industries are plagued with stress and intense drama.
Spend time with renowned expert Kirsten E. Ross, author of "From People Problems to Productivity" as she examines Drama in the workplace and demonstrates the possibilities of creating Drama Free Work Zones. Yes, it can be done!
Join her and learn how to bring back the...
Bust the 4 D's of Discipline Avoidance: Regain Your Power and Transform that Team!
Are team issues and drama overshadowing everything else? Do you prefer to hide rather than address the bad behavior?
Remove the guilt and fear that stops you from having those correction conversations. Become the empowered leader you need to be. Some simple mindset tweaks and a few key phrases will transform your ability to lead and give you the power to engage again. Your rock star employees will be jumping for joy!
Workshop is good as an event...
Create a Culture that Connects with Your Customers and Achieve those Goals!
What should it feel like to do business with you? Is your team aligned with this vision? Your organization has a culture that is either working for you or against. It has been designed strategically by your leaders or spontaneously by your team. Achieving great customer service requires a culture aligned with this goal.
In this workshop you'll learn the key strategies for creating a dynamic team that is fired up and aligned with your organization's...
Your Culture is Your Team Machine: Is it Working Well?
As each employee is being asked to do more and teams are ripe for stress and overwhelm, it is especially important to create an environment that fosters team work and productivity.
Whether you are aware of it or not, your company has a culture, a culture that is working for you or against. It has been designed strategically by your leaders or spontaneously by your team.
This workshop examines the important why's of creating a company culture that supports your...
Get it Done Before the Deadline: Strategies to Achieve the Seemingly Impossible
Tired or excuses and more missed deadline? Can't stand to have to apologize to a client one more time? Let's take your team on a journey to learn about and commit to the building blocks required to get that work done on time or, be still my heart, before the deadline!
In this participative workshop that will have your team talking and working through issues we'll cover:
- Group Norms
- Finding Your Fuel
- Personal...
