Kevin Thompson
MPA, DTM
NJ, USWould your organization benefit from?
• Locking in customer and co-worker loyalty
• Increased revenue from customer referrals
• Consistently exceeding customer expectations
• Fostering innovation and collaboration
• Increasing productivity and eliminating conflict
Helping your organization to deliver sensational experiences for your customers through innovation and building rapport is Kevin's expertise. Using his outside of the box approach, Kevin is an engaging professional speaker that will dazzle and delight your audience. He plants seeds of knowledge sprinkled with wit that make his programs memorable and enjoyable.
Kevin Thompson has more than 25 years experience in leadership and helping organizations transform their service cultures into unforgettable experiences for their customers. With a background in healthcare management and financial services, Kevin is uniquely positioned as a thought leader. He is inspiring and challenges organizational leadership and staff to alter their mindsets and embrace new paradigms.
Kevin holds a Six Sigma Black Belt in Process Improvement, a Masters in Public Administration, and is a Distinguished Toastmaster, as well as Past Chapter President and member of the National Speakers Association Chapter Leadership Council. Contact Kevin to help your organization create exceptional customer experiences.
Would your organization benefit from?
• Locking in customer and co-worker loyalty
• Increased revenue from customer referrals
• Consistently exceeding customer expectations
• Fostering innovation and collaboration
• Increasing productivity and eliminating conflict
Helping your organization to deliver sensational experiences for your customers through innovation and building rapport is Kevin's expertise. Using his outside of the box approach, Kevin is an engaging professional speaker that will dazzle and delight your audience. He plants seeds of knowledge sprinkled with wit that make his programs memorable and enjoyable.
Kevin Thompson has more than 25 years experience in leadership and helping organizations transform their service cultures into unforgettable experiences for their customers. With a background in healthcare management and financial services, Kevin is uniquely positioned as a thought leader. He is inspiring and challenges organizational leadership and staff to alter their mindsets and embrace new paradigms.
Kevin holds a Six Sigma Black Belt in Process Improvement, a Masters in Public Administration, and is a Distinguished Toastmaster, as well as Past Chapter President and member of the National Speakers Association Chapter Leadership Council. Contact Kevin to help your organization create exceptional customer experiences.
Everyone Is A CEO
"Everyone Is A CEO" where CEO stands for Customer Experience Originator combines the concepts of organizational leadership and service culture change in a framework where everyone develops unforgettable experiences for your customers. Helping your organization exceed the expectations of your customers is our specialty.
Communicate Connect Collaborate
This interactive and highly engaging program will help reduce conflict, expose silos and provide a foundation to improve staff performance. Customized to address the specific needs of your organization your staff will be given tools and a process that provide immediate results.
Customer Service Excellence
Our Customer Serv X Factor will energize, empower and engage your staff and organization to provide exceptional customer service. This customer focused process will help propel your organization to the next level of service excellence and separate your organization from your competition. We meet with your organization to customize a program to address the needs of your staff, organization culture and client base.
Team Building Relationship Cruise
A key to the development of an exceptional team is developing trusting relationships. The ability for your staff to collaborate with each other, in an environment where everyone's opinion is valued and suggestion heard can make the difference in the efficient operation of your organization. We transport the minds of attendees to join us on the team building relationship cruise. Attendees are empowered to return to their jobs with the tools they need to develop exceptional team...
Embracing Work Place Change
Change in an organization is inevitable, but it can be difficult to deal with. This interactive, thought provoking program connects human behavior models with the current culture of the organization providing staff the opportunity to identify their perception of change and the best adjustments they can make in their role to be successful in the organization. We customize a program to designed to address the challenges of your organizations' changing work culture.
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