Dawn Mushill

Dawn Mushill has been a public speaker ever since people have listened. She started speaking in front of people in 1994, when she was student teaching. She loved seeing the light bulbs go off in the crowd as she spoke, so she started providing customer service training. She was inspired to become a public speaker because she felt she could assist companies in setting up expectations and providing solid training on what level of customer service the company would like to achieve.  Working in management for 20 years and also as an adjunct professor at Southwestern Illinois College for 17 years, Dawn gives seminars about customer service and attitude from a new, fresh perspective that her audiences enjoy and understand.

An incredibly flexible and animated speaker, Dawn has spoken to audiences on the radio, television, international radio, to non-profits, for profits, schools, large companies, and small companies. Her most requested topics include "Change Your Attitude, Change Your Underwear," "Exceeding Your Customer's Expectation," "Stressed is Desserts Spelled Backwards," "Where Do You Find The Time To Manage Time Management," and living the life you love, and she uses real-life stories and a plan to implement the ideas she presents immediately. She hopes to speak all over the United States to inspire people to do their best, and she also wants to sing in a country band someday.

Dawn has also written and published a book, Customer Service and Beyond... It is all about the WOW!, and she is currently working on two more books. She truly has a passion for what she does each and every single day and encourages people to find their passion - their entire lives will change!

 

Keynotes:

2011 - Keynote speaker for Bunker Hill Chamber of Commerce Annual Dinner

2011 - Keynote speaker for O'Fallon Chamber Luncheon

2011 - Keynote speaker for Illinois Association of Chamber of Commerce Executive Conference

2011 - Keynote speaker for Lipstik Women's Conference at Gateway Center

2011 - Keynote speaker for Southern Illinois Networking Conference

2011 - Keynote speaker for Riverbend Growth Association "For Women, By Women" Conference

2011 - Keynote speaker for Riverbend Growth Association Total Networking Luncheon

2011 - Keynote speaker for Madison County Network of Healthcare Professionals

2010 - Keynote speaker for Millstadt Chamber of Commerce Annual Dinner

2010 - Keynote speaker for CARSTAR Dinner

2010 - Keynote speaker for George Burnett Madison County Credit Unions Annual Dinner

2010 - Keynote speaker for Lewis and Clark Community College Administrative Professionals' Conference

2010 - Keynote speaker for the Illinois Bed and Breakfast Conference

2009 - Keynote speaker for the Alton Chapter IAAP

2009 - Keynote speaker for Riverbend Growth Association Total Networking

2009 - Keynote speaker for DeKalb Staff Development Day

2009 - Keynote speaker for Waterloo Chamber of Commerce Luncheon

2009 - Keynote speaker for ESPW Dinner

2008 - Keynote speaker for the Illinois Federation of Teachers State Convention

2008 - Keynote speaker for the Jerseyville National Honor Society Dinner

2008 - Keynote speaker for the RCGA Women's Conference

2007 - Keynote speaker for the Illinois Federation of Teachers State Convention

2006 - Keynote speaker for the RCGA Women's Conference

2005 - Keynote speaker for the Illinois Business and Professional Women's Conference

2005 - Keynote speaker for the Madison County Employment and Training Annual Dinner

2004 - Keynote speaker for the Phi Beta Lambda State Conference

 

Distinguished Honors:

2011 - Accepted into the National Speaker's Association

2008 - Presented with the "2008 Distinguished Alumna Award" from Southwestern Illinois College

2008 - Presented with the "2008 Generations of Success Award" from Southwestern Illinois College

2005 - Presented with "Key to the City" (Troy, Illinois)

2004 - Presented with "Career Mentor of the Year Award" from Southwestern Illinois College

 

Appeared:

2011 - Guest call-in radio host for LBC 97.3FM in London, England

2010 - Appeared on WBGZ radio (multiple events)

2009 - Speaker at the "Working Women's Survival Show" at the St. Charles Convention Center

2009 - Appeared on "KSDK Noon News" live on KSDK Channel 5

2009 - Appeared on BlogTalkRadio

2009 - Appeared on "Great Day St. Louis" live on KMOV Channel 4

2008 - Appeared on "Passion with a Purpose" on BlogTalkRadio

(OTHER) 2008 - Published "Customer Service and Beyond ... it is all about the WOW"

2008 - Speaker at the "Working Women's Survival Show" at the St. Charles Convention Center

Speaker for State of Illinois "Smart Women, Smart Money" Conference

 

Other:

2008 - Published Customer Service and Beyond... it is all about the WOW!

Served on Southwestern Illinois College Success Panel

 

Education:

Master of Arts Degree (dual degree) -- Webster University
Bachelor of Science -- Southern Illinois University Carbondale
Associate of Applied Science -- Southwestern Illinois College
Member of National Speakers Association
DDI Certified Trainer
AchieveGlobal Certified Trainer