Chip Bell has helped many Fortune 100 companies dramatically enhance their bottom lines and marketplace reputation through innovative customer-centric strategies that address the needs of today's picky, fickle, vocal and "all about me" customers. Bell reveals the best practices from the organizations leading the customer loyalty charge, giving audiences powerful cutting-edge ideas and strategies they can put into practice the minute they leave his keynote. Always customer-centered, Bell customizes all his presentations to meet unique organizational needs through a background study, pre-event conference call and phone interviews to better understand specific audience needs and challenges.
He is considered a world renowned authority on customer loyalty, writing over 800 articles for many business journals, magazines, and blogs. He has appeared live on CNN, CNBC, CNN, Fox, Bloomberg TV, ABC, NPR, CBS, and his work has been featured in Fortune, Businessweek, Wall Street Journal, USAToday, Forbes, Money Magazine, Fast Company, Inc. Magazine, and Entrepreneur. He has authored nine best-selling books including: The 9 1/2 Principles of Innovative Service; Take Their Breath Away: Wired and Dangerous; Managing Knock Your Socks off Service; Sprinkles: Creating Awesome Experiences Through Innovative Service; Customers As Partners; Magnetic Service; Managers as Mentors and Kaleidoscope: Delivering Innovative Service That Sparkles. His newest book, Inside Your Customer's Imagination was released in September 2020 and won a 2021 Axiom Business Book Award. It was the #1 bestselling book on Amazon for books on business innovation.\
His books have been endorsed by the CEO's or President's of such service greats as Four Seasons Hotels and Resorts, Zappos, Starbucks, Ritz-Carlton Hotels, Wolfgang Puck Worldwide, Kimpton Hotels, Build-A-Bear Workshops, IHG, JetBlue, Marriott, Chick-fil-A, La Quinta Hotels, Ultimate Software, Morgan Stanley, WestRock and Southwest Airlines. Leadership Excellence Magazine listed him among the top 30 thought leaders in North America. Global Gurus ranked him in 2023 for the ninth year in a row in the top ten keynotes speakers in the world on customer experience. He has been twice in the #1 rank. His training programs have won numerous awards including a 2018 Stevie Award.
Chip Bell has helped many Fortune 100 companies dramatically enhance their bottom lines and marketplace reputation through innovative customer-centric strategies that address the needs of today's picky, fickle, vocal and "all about me" customers. Bell reveals the best practices from the organizations leading the customer loyalty charge, giving audiences powerful cutting-edge ideas and strategies they can put into practice the minute they leave his keynote. Always customer-centered, Bell customizes all his presentations to meet unique organizational needs through a background study, pre-event conference call and phone interviews to better understand specific audience needs and challenges.
He is considered a world renowned authority on customer loyalty, writing over 800 articles for many business journals, magazines, and blogs. He has appeared live on CNN, CNBC, CNN, Fox, Bloomberg TV, ABC, NPR, CBS, and his work has been featured in Fortune, Businessweek, Wall Street Journal, USAToday, Forbes, Money Magazine, Fast Company, Inc. Magazine, and Entrepreneur. He has authored nine best-selling books including: The 9 1/2 Principles of Innovative Service; Take Their Breath Away: Wired and Dangerous; Managing Knock Your Socks off Service; Sprinkles: Creating Awesome Experiences Through Innovative Service; Customers As Partners; Magnetic Service; Managers as Mentors and Kaleidoscope: Delivering Innovative Service That Sparkles. His newest book, Inside Your Customer's Imagination was released in September 2020 and won a 2021 Axiom Business Book Award. It was the #1 bestselling book on Amazon for books on business innovation.\
His books have been endorsed by the CEO's or President's of such service greats as Four Seasons Hotels and Resorts, Zappos, Starbucks, Ritz-Carlton Hotels, Wolfgang Puck Worldwide, Kimpton Hotels, Build-A-Bear Workshops, IHG, JetBlue, Marriott, Chick-fil-A, La Quinta Hotels, Ultimate Software, Morgan Stanley, WestRock and Southwest Airlines. Leadership Excellence Magazine listed him among the top 30 thought leaders in North America. Global Gurus ranked him in 2023 for the ninth year in a row in the top ten keynotes speakers in the world on customer experience. He has been twice in the #1 rank. His training programs have won numerous awards including a 2018 Stevie Award.
Innovative Service: Strategies for Growth & Profits
What do Google, NetFlix, Apple, Nike and Amazon have in common other than rapid growth and amazing profits? They all are considered among the most innovative companies, perpetually seek ingenious ways to delight their customers. Remarkable service for today's picky, fickle and vocal customers requires a constant and deliberate pursuit of innovative ways to make the customers' experiences sparkly, but consistent; enriching, but profitable. Since value-added has gotten way too expensive;...
Leading a Customer Centric Operation
Clients as Partners: Building Profitable Relationships That Last
Distinctive service in the professional or B2B world can be vastly different than the approach used by a merchant to win a consumer. For the business-to-business world and/or the space of sophisticated products or specialized expertise, the path to success has become a long-term, profitable relationship, not just a glitzy experience. When those you serve feel like valued partners in a power-free relationship, their expectations are more realistic, they are more forgiving of mistakes,...
Leading Innovative Service
Go behind the scenes in those organizations renowned for inventive and imaginative service and you will find leaders with exceptional practices and special competencies. These courageous leaders understand the culture and leader-follower relationships that are most suited for resourcefulness in delivering value-unique experiences that awe, not just wow. Leadership is an echo that best resonates in a setting of responsible freedom, compelling cause, supportive connections, infectious...
Treat 'Em Like Royalty: Customer Experience Lessons from Luxury Brands
9 recommend Chip
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Virtual
K.
THe audience loved your virtual keynote and haven't stopped talking about it in the chat room. Amazing job! Thank you.
Verizon Wireless
On-Site
G., President, Verizon Wireless
“I've heard dozens of customer loyalty speakers and thought I'd heard every tip. However, Chip Bell equipped me with a new set of tools in a fresh, enlightening manner.” --President, Verizon Wireless
CVS/Pharmacy
On-Site
S., VP, CVS/Pharmacy
“Chip was the “talk of the town” for days following his powerful presentation at our annual national conference.”
Cabela's
On-Site
T., President, Cabela's
“We have been doing a major annual conference for many years. Chip was the best speaker we have ever had. Our audience of 600 gave him very long standing ovation.”
Locke Lord Bissell & Liddell LLP
On-Site
J., Partner, Locke Lord Bissell & Liddell LLP
“Chip Bell’s presentation was wonderful. His message was effective and on point, and our partners were both impressed and entertained with what they heard.”
Connecticut Light & Power
On-Site
J., President, Connecticut Light & Power
“Chip was great! He has so much energy and keeps everyone engaged. We were all enlightened and inspired.”
KPMG
On-Site
S., Meeting Planner, KPMG
“We sent post meeting surveys to participants. The most consistent response to “What did you like best about the meeting” was…Chip Bell.”
JC Penney
On-Site
M., CEO, JC Penney
"Thank you for a truly outstanding, motivating keynote at our national store managers conference."
Quaker Steak and Lube
On-Site
J., CEO, Quaker Steak and Lube
"The conference overall was a huge success, but you were undoubtedly the 'Bell of the Ball.' Even our board member present at the conference, who is an extremely tough critic, was blown away by your presentation."
Videos
Photos
Covers & Jackets
- Service Magic: The Art of Amazing Your Customers
- Managing Knock Your Socks Off Service
- Managers As Mentors
- Wired & Dangerous: How Your Customers Have Changed
- Customers as Partners
- Take Their Breath Away
- The 9 1/2 Principles of Innovative Service
- Sprinkles: Creating Awesome Experience Through Innovative Service
- Kaleidoscope: Delivering Innovative Service That Sparkles
- Inside Your Customer's Imagination
Documents
- Constructing Care: How Your Customers Know They Matter
- Can AI and ChatGPT Provide Grandmother Service?
- Focusing on Results, Not Activity
- Are We Losing Customer Surprise?
- Be Kind or Stay Home
- Do Your Customers Feel Honored?
- How to Be as Customer Clairvoyant
- How to Have a Great (Customer) Relationship
- Are Your Telling Your Customers The Whole Truth
- Does Your Customer Experience Create Compelling, Captivating Stories?
- Leading Your Associates to Love Your Customers
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