Terrie Glass
CSP, LCSW
VA, USTerrie Glass is an expert in the human aspects of business execution. A published author in the field of leadership, Terrie speaks to leaders as well as general audiences in a way that is both inspiring and educational.
Terrie believes that leadership is a privilege and a great responsibility. She was a middle manager and a senior leader in her own career prior to becoming a trainer, speaker and author. Her examples are stories based in real life, borne of her own experience or that of others she has mentored.
Customer service is also an area about which Terrie is passionate. At one point in her career, all the customer service functions of the organization were her responsibility. Learning how to empathize with customers, collaborate with them and understand that most "difficult" customers are not trying to be difficult are topics she loves to discuss. She has great appreciation for the fact that many times our customer service staff have the toughest jobs and can feel undervalued.
Terrie has worked with large corporations (e.g., Capital One, Dominion Power, Northrop Grumman), public sector organizations (e.g., local and state agencies, federal financial services agencies, Bureau of Justice Assistance), and associations (e.g., American Public Human Services Association, International Association of Fire Chiefs, National Rehabilitation Association). Reviews of her work are consistently high, resulting in her business being largely built by repeat customer engagements.
Her book is entitled "Blood, Sweat & Bricks: Laying Your Foundation for Effective Leadership" and is available on Amazon or her website.
Terrie Glass is an expert in the human aspects of business execution. A published author in the field of leadership, Terrie speaks to leaders as well as general audiences in a way that is both inspiring and educational.
Terrie believes that leadership is a privilege and a great responsibility. She was a middle manager and a senior leader in her own career prior to becoming a trainer, speaker and author. Her examples are stories based in real life, borne of her own experience or that of others she has mentored.
Customer service is also an area about which Terrie is passionate. At one point in her career, all the customer service functions of the organization were her responsibility. Learning how to empathize with customers, collaborate with them and understand that most "difficult" customers are not trying to be difficult are topics she loves to discuss. She has great appreciation for the fact that many times our customer service staff have the toughest jobs and can feel undervalued.
Terrie has worked with large corporations (e.g., Capital One, Dominion Power, Northrop Grumman), public sector organizations (e.g., local and state agencies, federal financial services agencies, Bureau of Justice Assistance), and associations (e.g., American Public Human Services Association, International Association of Fire Chiefs, National Rehabilitation Association). Reviews of her work are consistently high, resulting in her business being largely built by repeat customer engagements.
Her book is entitled "Blood, Sweat & Bricks: Laying Your Foundation for Effective Leadership" and is available on Amazon or her website.
Leaders Change Lives
Format: 30-60 minute keynote with follow-up break out sessions possible.
This program is perfect for:
- Supervisors, Managers and Leaders at all levels
The audience will leave with:
- A clearer understanding of their opportunity to make a difference in their organization
- Specific areas to focus on in development and skill building
- Tenets to gudie them...
Communicating with "Style": How to Connect with the People Who Drive You Crazy
This program is perfect for:
- Supervisors and managers who lead others
- Individual contributors who want to improve their effectiveness
- Anyone who have some difficulty communicting or interacting with someone at work
The audience will leave with:
- A roadmnap of how to be more effective with people who are...
Certifications & Awards
