Steve Coscia
CSP
PA, USAudiences who attend Steve's speeches increase customer retention, boost upselling and reduce their on-the-job stress. They laugh and have fun too. Audiences get answers, ideas and solutions to their toughest challenges and they can implement Steve's strategies IMMEDIATELY.
Audiences who attend Steve's speeches increase customer retention, boost upselling and reduce their on-the-job stress. They laugh and have fun too. Audiences get answers, ideas and solutions to their toughest challenges and they can implement Steve's strategies IMMEDIATELY.
Customer Service Superiority
Audiences have fun and learn how to lead front-line service employees in staying cool and calm - even during peak activity cycles.
Serving customers with patience, courtesy and professionalism is a vital element in retaining current customers, and gaining new ones. Audiences will learn tactics they can use IMMEDIATELY.
World Class Customer Service
Audiences laugh as they relate to real-world situations that only an industry veteran can convey.
Managing a world-class service department requires a bold leader who applies proven disciplines such as setting performance expectations, providing valuable feedback and taking corrective action - just to name a few.
In the absence of strong management, employees will gravitate towards behavior that is easiest for themselves rather than doing what is best for their...
Tele-Stress Remedies
When telephone stress reaches extreme thresholds this is called Tele-Stress. Steve Coscia conducted the first study of telephone stress and he wrote a book about it.
Steve's findings report that a telephone professional's biggest challenge is their own reaction to events. The innovative and researched insight in this speech will help those who struggle with juggling multiple priorities, managing time, handling irate customers and unexpected...
Certifications & Awards
