Pete Blank
MHR, CSP
AL, USAfter a stint as a television sportscaster, Pete began his Disney career in 1994. Over the next 13 years, he managed various areas of Disney's theme parks and resorts, where he learned what it takes to run a world-class organization. Pete was blessed to spend a majority of his time working at the Disney University. While there, he led the Traditions program, which is known worldwide as one of the premiere employee orientation programs. He also facilitated college level courses to thousands of Disney College Interns, and was a Segment Learning Manager for Walt Disney World, Disneyland Resort, and the Disney Cruise Line.
Pete is the Training and OD Manager for the Personnel Board of Jefferson County. As a leadership expert and professional speaker, he also works with organizations and associations all across the U.S., helping them achieve their goals in the areas of leadership, employee engagement and customer service.
Pete is a former President of the Birmingham Chapter of the Association for Talent Development (ATD), received the "Learning! Champion Award" from Elearning! Magazine, and earned the Certified Speaking Professional (CSP) designation from the National Speakers Association.
His first book is Employee Engagement: Lessons from the Mouse House. His next book, 55 Ways to add Disney Magic to your Organization, was released on August 1, 2020. Both books are available on amazon.com.
After a stint as a television sportscaster, Pete began his Disney career in 1994. Over the next 13 years, he managed various areas of Disney's theme parks and resorts, where he learned what it takes to run a world-class organization. Pete was blessed to spend a majority of his time working at the Disney University. While there, he led the Traditions program, which is known worldwide as one of the premiere employee orientation programs. He also facilitated college level courses to thousands of Disney College Interns, and was a Segment Learning Manager for Walt Disney World, Disneyland Resort, and the Disney Cruise Line.
Pete is the Training and OD Manager for the Personnel Board of Jefferson County. As a leadership expert and professional speaker, he also works with organizations and associations all across the U.S., helping them achieve their goals in the areas of leadership, employee engagement and customer service.
Pete is a former President of the Birmingham Chapter of the Association for Talent Development (ATD), received the "Learning! Champion Award" from Elearning! Magazine, and earned the Certified Speaking Professional (CSP) designation from the National Speakers Association.
His first book is Employee Engagement: Lessons from the Mouse House. His next book, 55 Ways to add Disney Magic to your Organization, was released on August 1, 2020. Both books are available on amazon.com.
Pick up the Roach! Why Great Leaders do the Dirty Work
Managers are trained to spend time balancing budgets, organizing workflow and delivering results. Very few have time to stop and focus on the small details. But the details are usually the difference between a mediocre manager and a successful leader.
Through a fascinating lesson from a simple roach, Pete will share six simple, yet essential traits that leaders can emulate every day to improve their people, their product, and their property.
In this session, participants will...
Employee Engagement: Lessons from the Mouse House
Successful companies like The Walt Disney Company are able to keep most of their employees engaged and motivated in the workplace. How do they do it, and what can we learn from them? This session, based on the book by the same name, takes a humorous look at how to increase your engagement levels as well as the levels of your co-workers!
In this session, participants will learn:
- what the Disney organization does to keep employees focused on their purpose
- how to...
The Disney Way of Customer Service
If you have ever visited a Disney Theme Park across the globe, you may feel that "nobody does customer service like Disney." Although the execution is complex, the baseline concepts are quite simple. In this session, you will uncover customer service strategies from Walt Disney himself, and then learn how to apply these lessons to your own organization which will enhance your levels of customer service.
In this session, participants will learn:
- the...
The Economics of Aesthetics: Why the Disney Show Matters
This session explores the power of the Disney "show" and the hidden ROI as well. Learn the Disney secrets why sights, sounds and smells lead to higher profits, increased customer satisfaction, and highly engaged...
Put a Little Disney Magic in your Organization
Can't decide which "Disney" program is right for you? Then create your own! Pete will work with you to design a 1/2 day or full-day event that meets your needs.
Whether your focus is employee engagement, customer service/experience, or adding some Disney "show" to your company, Pete will mix and match modules to create a high-energy day with action items and immediate deliverables for your and your teams.
This session is designed...
Leader AND Influencer: Eight Tools to Position Yourself as a Thought Leader
You are a successful leader in your organization. You manage processes, lead people, and add value to the bottom line. But when people use the phrase "thought leader," does your name come to mind?
Being recognized both inside and outside your company as a thought leader sets you apart from your peers, increases your organizational value, and sets you up for future career growth and opportunities.
In this session, Pete Blank will share how he has used eight...
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