Marian is a refreshing merger of content & entertainment. She provides solid information in the form of great story telling. It might be Tuesday and a workday, but listening to Marian speak is like having coffee with your best friend...grab a napkin to make some notes.
After successful careers in banking and hospitality, Marian established herself as an independent consultant to help clients solve people issues in the workplace in industries such as retail, hospitality, banking, medical, & government. She took a break in 2012 to recover from a motorcycle accident and the result was a new program and a new opportunity. In 2015, Marian went on tour in the entertainment industry working with rock bands and broadway shows. She learned how to drive a tractor-trailer, but it was working hands on with the fans as a VIP Concierge and "merch girl" that allowed her to rediscover her love of customer service and has been the biggest influence on her return to speaking and consulting.
As a society, we are at a place where we want people who are authentic. We need useful techniques and helpful hints. And most of all, we need a sense of humor. That's why you need Marian. She shares tips that anyone can use and are proven to work. Her style is genuine, and her sense of humor is never far away. It is evident that she has fun while teaching powerful lessons and brings you along for the ride. Marian is the author of "No More Garbage: 90 Ways to Deal with Change, Challenges, & Chaos." She is also co-author of "Fantastic Customer Service Inside & Out"
Her most requested programs are:
"The Ride of Your Life" - Lessons on how to bounce back from adversity. In 2012, Marian was in a serious motorcycle accident. As a motivator of many, she now had to motivate herself to recovery. Discover the most important and powerful lesson's in Marian personal recovery and how losing it all would ultimately lead to having it all.
"How to Play Well with Others and Get Others to Play Well with You" - This is Marian's cornerstone program on dealing with difficult people. Learn the "Search Party: Internet Search Tricks that Improve the Way you Work" - If you have to do research on the internet, this program will help you make those searches more effective. Marian shares more than a dozen search techniques that will help you quickly get to the information that you need.
"Super Fans: Turning Customers into Raving Fans" - Customer Service has been a passion of Marian's for 25 years. All her skills came together when for two summers, she got to work as VIP Concierge and "merch girl" for a Grammy winning multi-platinum 80's rock band. Find out what her best tips are for to help turn customers into Super Fans that translate for any customer facing business.
"The GarbageFactor™ Manager and Leader Series" - This is a series of programs on managing staff. The GarbageFactor™ is defined as the management, team, and customer service behaviors which inhibit productivity and performance and increase turnover. You can schedule the series in its entirety, or you may select from individual modules including: Communicating with Staff, Performance Feedback, Manager Self-Esteem and Emotional Intelligence, Employee Engagement, and Getting Participation in Employee Benefits.
"Copy That: Communicating in the Workplace" - In entertainment and trucking, everything moves fast, but information must move the fastest. The way crew and truckers let each other know they understand is the phrase "copy that." For decades, people have turned to Marian for help with understanding others and being understood. Communication can be one of the most challenging parts of our lives, and yet it is also one of the most critical. In this program, Marian breaks down communication principles into easy to implement strategies so that you'll not only be more effective communicating, but you'll turn "listening" into your most powerful tool. Copy that?
"Making the Upsell" - This program is for banking and retail clients only. Marian shares her decades of experience in making the upsell. In businesses used to serving customers and filling orders, the upsell can be a scary thing. Marian makes it easy to understand and adapt. This program is highly customized for each client, so please allow advance time for research.
"Search Party: Internet Search Tricks that Improve the Way you Work" - If you have to do research on the internet, this program will help you make those searches more effective. Marian shares more than a dozen search techniques that will help you quickly get to the information that you need.
Marian is a refreshing merger of content & entertainment. She provides solid information in the form of great story telling. It might be Tuesday and a workday, but listening to Marian speak is like having coffee with your best friend...grab a napkin to make some notes.
After successful careers in banking and hospitality, Marian established herself as an independent consultant to help clients solve people issues in the workplace in industries such as retail, hospitality, banking, medical, & government. She took a break in 2012 to recover from a motorcycle accident and the result was a new program and a new opportunity. In 2015, Marian went on tour in the entertainment industry working with rock bands and broadway shows. She learned how to drive a tractor-trailer, but it was working hands on with the fans as a VIP Concierge and "merch girl" that allowed her to rediscover her love of customer service and has been the biggest influence on her return to speaking and consulting.
As a society, we are at a place where we want people who are authentic. We need useful techniques and helpful hints. And most of all, we need a sense of humor. That's why you need Marian. She shares tips that anyone can use and are proven to work. Her style is genuine, and her sense of humor is never far away. It is evident that she has fun while teaching powerful lessons and brings you along for the ride. Marian is the author of "No More Garbage: 90 Ways to Deal with Change, Challenges, & Chaos." She is also co-author of "Fantastic Customer Service Inside & Out"
Her most requested programs are:
"The Ride of Your Life" - Lessons on how to bounce back from adversity. In 2012, Marian was in a serious motorcycle accident. As a motivator of many, she now had to motivate herself to recovery. Discover the most important and powerful lesson's in Marian personal recovery and how losing it all would ultimately lead to having it all.
"How to Play Well with Others and Get Others to Play Well with You" - This is Marian's cornerstone program on dealing with difficult people. Learn the "Search Party: Internet Search Tricks that Improve the Way you Work" - If you have to do research on the internet, this program will help you make those searches more effective. Marian shares more than a dozen search techniques that will help you quickly get to the information that you need.
"Super Fans: Turning Customers into Raving Fans" - Customer Service has been a passion of Marian's for 25 years. All her skills came together when for two summers, she got to work as VIP Concierge and "merch girl" for a Grammy winning multi-platinum 80's rock band. Find out what her best tips are for to help turn customers into Super Fans that translate for any customer facing business.
"The GarbageFactor™ Manager and Leader Series" - This is a series of programs on managing staff. The GarbageFactor™ is defined as the management, team, and customer service behaviors which inhibit productivity and performance and increase turnover. You can schedule the series in its entirety, or you may select from individual modules including: Communicating with Staff, Performance Feedback, Manager Self-Esteem and Emotional Intelligence, Employee Engagement, and Getting Participation in Employee Benefits.
"Copy That: Communicating in the Workplace" - In entertainment and trucking, everything moves fast, but information must move the fastest. The way crew and truckers let each other know they understand is the phrase "copy that." For decades, people have turned to Marian for help with understanding others and being understood. Communication can be one of the most challenging parts of our lives, and yet it is also one of the most critical. In this program, Marian breaks down communication principles into easy to implement strategies so that you'll not only be more effective communicating, but you'll turn "listening" into your most powerful tool. Copy that?
"Making the Upsell" - This program is for banking and retail clients only. Marian shares her decades of experience in making the upsell. In businesses used to serving customers and filling orders, the upsell can be a scary thing. Marian makes it easy to understand and adapt. This program is highly customized for each client, so please allow advance time for research.
"Search Party: Internet Search Tricks that Improve the Way you Work" - If you have to do research on the internet, this program will help you make those searches more effective. Marian shares more than a dozen search techniques that will help you quickly get to the information that you need.
How to Play Well with Others and Get Others to Play Well with You
This is Marian's cornerstone program on dealing with difficult people. Learn the mental acumen and interpersonal skills necessary to get control of difficult people situations and to be more effective when dealing with conflict.
The Ride of Your Life...Where's Yours Going to Take You?
Lessons on how to bounce back from adversity. In 2012, Marian was in a serious motorcycle accident. As a motivator of many, she now had to motivate herself to recovery. Discover the most important and powerful lesson's in Marian personal recovery and how losing it all would ultimately lead to having it all.
The GarbageFactor: Manager and Leader Series
This is a series of programs on managing staff. The GarbageFactor™ is defined as the management, team, and customer service behaviors which inhibit productivity and performance and increase turnover. You can schedule the series in its entirety, or you may select from individual modules including: Communicating with Staff, Performance Feedback, Manager Self-Esteem and Emotional Intelligence, Employee Engagement, and Getting Participation in Employee Benefits.
Copy That: Communicating in the Workplace
"Copy That: Communicating in the Workplace" - In entertainment and trucking, everything moves fast, but information must move the fastest. The way crew and truckers let each other know they understand is the phrase "copy that." For decades, people have turned to Marian for help with understanding others and being understood. Communication can be one of the most challenging parts of our lives, and yet it is also one of the most critical. In this program, Marian...
Super Fans: Rockin' Customer Service Tips
8 recommend Marian
Post your own verified review when you hire this speaker through eSpeakers.
Subway Sub Shops
On-Site
C.L., Subway Sub Shops
I cannot begin to tell you how much our attendees enjoyed your presentation at our 2006 convention. Your enthusiasm, knowledge and value truly showed through the comments and scores we received.
American Academy of Family Physicians
On-Site
D.F., American Academy of Family Physicians
Our current and emerging leaders will benefit from your efforts to strengthen their leadership skills. I appreciate your contributions to our successful conference.
International Association of Administrative Professionals
On-Site
S.F., International Association of Administrative Professionals
9.75 (on a 10 point scale) WOW!
European Management Assistants
On-Site
I.K., European Management Assistants
On behalf of the project team members I would like to THANK YOU for staying with us, sharing with us your time, your experience and to train us in communication skills to be prepared for a better understanding and business behaviour.
Head Start Programs, Long Beach Unified School District
On-Site
D.G.M., Head Start Programs, Long Beach Unified School District
Your presentation on Communication was outstanding and met the needs of our staff members. Your presentation was informative, humorous and motivating.
Mail Boxes Etc. A UPS Company
On-Site
H.R., VP Learning & People Services, Mail Boxes Etc. A UPS Company
Marian was always one of our top-rated presenters. She has an amazing ability to combine humor and poignant content that together make for an entertaining and results-driven presentation. What impressed me most about Marian was the time investment that she made before each session to intermingle with the attendees and identify their specific personal and business challenges. She wove these specifics into each presentation.
Lodging Enterprises, LLC
On-Site
R.R., Director of Development, Lodging Enterprises, LLC
Excellent speaker and trainer, and Coach, We have enjoyed Marian's participation at or Corporate annual Meetings and hope to have her return and share again. We found the discussions valuable to our daily efforts to serve our clients and grow our business.
eWomen Network, Kansas City Chapter
On-Site
J.N., Director, eWomen Network, Kansas City Chapter
Marian recently spoke at my Accelerated Networking Event for eWomenNetwork, Kansas City Chapter. She is a wonderful speaker and engages very well with her audience. Wonderful tips on "The Garbage Factor" in everyday life not just the workplace. Highly entertaining and left us wanting more. I would recommend her to any group looking to deal with the "Garbage" in their lives.
