Kordell Norton
CSP
UT, US"America's Charisma Consultant" (Meetings & Conventions)
Norton is the author of 7 books, and speaker on taking organizations past Customer Service, and above Customer Experiences . . . to engaging relationships that are magnetic.
His book, Business Charisma - How Great Organizations Engage and Win Customers Again and Again is based on original research and is the bases for his engaging presentations.
In addition he coaches for personal skills to make people more warm, personable, and charismatic.
As a marketing, leadership, customer service, and sales speaker, his highly interactive, entertaining, and humorous he fast paced presentations motivate and lift the audience. Said one client, "watching Kordell present is like watching popcorn pop - WITHOUT the lid."
He was named one of Meetings & Conventions (M+C) Planners' Favorite Speakers 2015.
He has been featured/published in U.S. News & World Report, Travel & Leasure, Retail Leader Magazine, and dozens of other trade and industry publications.
Past President of the National Speakers Association - Ohio Chapter, he is an adjunct faculty member to 7+ universities.
As a senior executive at several multi billion dollar companies he has been:
- The Operations "Guy" for $2.5 Billion a year in sales.
- Vice President of several call centers. His 500 agents took inbound customer calls . . .to the tune of 250,000 a month.
- Managed a $31 million dollar a year marketing budget and created sales and growth programs for companies like IBM, Microsoft, Hewlett-Packard and hundreds of other companies.
- Director of Human Resources for 5,600 employees
- Remember No-Name Generics? That was Kordell. He introduced those to the Grocery Industry in the United States.
"America's Charisma Consultant" (Meetings & Conventions)
Norton is the author of 7 books, and speaker on taking organizations past Customer Service, and above Customer Experiences . . . to engaging relationships that are magnetic.
His book, Business Charisma - How Great Organizations Engage and Win Customers Again and Again is based on original research and is the bases for his engaging presentations.
In addition he coaches for personal skills to make people more warm, personable, and charismatic.
As a marketing, leadership, customer service, and sales speaker, his highly interactive, entertaining, and humorous he fast paced presentations motivate and lift the audience. Said one client, "watching Kordell present is like watching popcorn pop - WITHOUT the lid."
He was named one of Meetings & Conventions (M+C) Planners' Favorite Speakers 2015.
He has been featured/published in U.S. News & World Report, Travel & Leasure, Retail Leader Magazine, and dozens of other trade and industry publications.
Past President of the National Speakers Association - Ohio Chapter, he is an adjunct faculty member to 7+ universities.
As a senior executive at several multi billion dollar companies he has been:
- The Operations "Guy" for $2.5 Billion a year in sales.
- Vice President of several call centers. His 500 agents took inbound customer calls . . .to the tune of 250,000 a month.
- Managed a $31 million dollar a year marketing budget and created sales and growth programs for companies like IBM, Microsoft, Hewlett-Packard and hundreds of other companies.
- Director of Human Resources for 5,600 employees
- Remember No-Name Generics? That was Kordell. He introduced those to the Grocery Industry in the United States.
Business Charisma - How Great Organizations Engage and Win Customers Again and Again
Target Audience: Businesses who want to up the employee and customer relationship! Leaders, Sales, Marketing, Customer Service
Outcomes: Motivation & inspired, Creativity and out-of-the-box ideas, Skills to address future trends.
This materials has been given to industries as diverse as healthcare, banking, manufacturing, sales, B2B, retail,...
Status Quo to Status Grow - Supercharing Your Organization for Explosive Growth
This program is perfect for:
- Small to Medium Business
- Government, Education, Associations and Corporations
- Audiences that want a motivating marketing/sales message.
- Out-of-the-box ideas that are low cost/no cost marketing and sales that will cure "Best Kept Secret"...
Personal Charisma - Making YOU Magnetic . . . the skills to make you Inspirational and Influential
This program is perfect for:
- Anyone who wants to become more personable, influential, and inspiring.
- Those who want to up their listening skills
- Leaders
- Sales and Customer Service
- Professionals who need to improve their "bedside manner" . . . doctors,...
Charismatic Customer Service - Developing Engaged Relationships that are Magnetic to Customers
This program is perfect for:
- Sales
- Leadership
- Marketing
- Customer Service
- Professionals/Business Owners
- How to take customer service to the next level AND BEYOND
- Creativity and Innovation skills
- Understand the trends in customer relations and get the skills...
Creativity and Your Business - 4 Elements of Innovation that Will Make Your Business Charismatic
This program is perfect for:
- Leadership
- Customer Service
- Sales
- Marketing
- Marketing with low budget/no budget
- Methods to aply creativity to challenges within the business and with the customer
- Ways to leverage others for innovation (employees, customers,...
Spontaneous Combustion - Consultative Selling Skills to Discover Customer Pain, Passion, Priorities
Today your buyer has fewer hours and too many work demands for old selling methods. Add to that the stiff competition and the economy and DRIVING sales results becomes even more important. Find the magic of consultative selling skills combined with the customers demand for trusted advisers to help them facilitate their purchases.
Today you can Drive High Performance Sales :
- Develop a easy to implement,...
Certifications & Awards
