Joan Garbo
M.Ed.
NY, USJoan Garbo can best be described as one who "walks her talk." She identifies herself as a "premiere change agent", and in partnership with her clients, she is unflagging in her commitment to her work and to the people she consults. Over the past thirty years, Joan has led more than 2000 seminars in effective communication, public speaking skills, team-building, and customer service. Her high energy level and enthusiasm inspire people to action, giving them a renewed sense of purpose and the resources for motivation.
She empowers others in the areas of communication and leadership with her insightful and humorous role playing. Problems become opportunities, work becomes service, and communication becomes relationship--all acquired attitudes which foster positive growth and expansion in societal and organizational structures. She has facilitated hundreds of business owners in achieving their goals for their companies, and has trained their employees in turning customers into the best advertisement for their businesses.
Business Experience
After earning a Masters of Education degree from the University of Virginia, Joan spent the first ten years of her career as a certified audiologist in New York City and Long Island hospitals. In her role as Chief Audiologist, she increased referrals and patient case load by 100% at both facilities, demonstrating her commitment to excellence in service. In addition, she developed and led in-service trainings with teachers, parents and physicians, counseled patients and families in overcoming communication barriers, and interfaced with educators and related professionals to develop a "team approach" treatment for patients--a revolutionary approach to health care in the early seventies.
In 1978, Joan shifted focus and became a student of new communication technologies that enable both individuals and organizations to be more productive and effective. Over the next twelve years, Joan's talents and expertise in communications training distinguished her as an effective seminar and workshop leader, as well as a top producing manager for two national training and development companies. Since 1986, she has specialized in consulting and training business owners and their employees in effective communication skills, team-building, executive coaching, and how these impact customer service.
At the start of 1991, Joan began her own business. The rapid growth of her business is attributed to client referrals and is testimony of their satisfaction and to the results they have achieved from their work with her.
Joan Garbo can best be described as one who "walks her talk." She identifies herself as a "premiere change agent", and in partnership with her clients, she is unflagging in her commitment to her work and to the people she consults. Over the past thirty years, Joan has led more than 2000 seminars in effective communication, public speaking skills, team-building, and customer service. Her high energy level and enthusiasm inspire people to action, giving them a renewed sense of purpose and the resources for motivation.
She empowers others in the areas of communication and leadership with her insightful and humorous role playing. Problems become opportunities, work becomes service, and communication becomes relationship--all acquired attitudes which foster positive growth and expansion in societal and organizational structures. She has facilitated hundreds of business owners in achieving their goals for their companies, and has trained their employees in turning customers into the best advertisement for their businesses.
Business Experience
After earning a Masters of Education degree from the University of Virginia, Joan spent the first ten years of her career as a certified audiologist in New York City and Long Island hospitals. In her role as Chief Audiologist, she increased referrals and patient case load by 100% at both facilities, demonstrating her commitment to excellence in service. In addition, she developed and led in-service trainings with teachers, parents and physicians, counseled patients and families in overcoming communication barriers, and interfaced with educators and related professionals to develop a "team approach" treatment for patients--a revolutionary approach to health care in the early seventies.
In 1978, Joan shifted focus and became a student of new communication technologies that enable both individuals and organizations to be more productive and effective. Over the next twelve years, Joan's talents and expertise in communications training distinguished her as an effective seminar and workshop leader, as well as a top producing manager for two national training and development companies. Since 1986, she has specialized in consulting and training business owners and their employees in effective communication skills, team-building, executive coaching, and how these impact customer service.
At the start of 1991, Joan began her own business. The rapid growth of her business is attributed to client referrals and is testimony of their satisfaction and to the results they have achieved from their work with her.
Principles for Excellence in Service
Gain the tools to transform your experience from "I gotta go to work" to "I get to go to work!" Learn how to create a belief system that is free of the past and focused on the future, how to maintain an upbeat, positive attitude regardless of the circumstances, and the 6 principles for managing a practice that create raving fans.
Bridging the Communication Gap
Discover how to bridge the communication gaps between men and women, doctor and team, and team and patients. Learn the keys to having more fun at work, better harmony among team members, a greater sense of satisfaction in both personal and professional relationships, and greater ease in achieving both personal and practice goals.
Passion, Pride and Professionalism
Unleash the ability to fully express yourself and create solutions for seemingly insurmountable relationship problems. Attendees will participate in experiential exercises which facilitate breakthroughs and solidify learning. Learn how to deal with difficult patients and co-workers; how to confront issues instead of people; and how to stay positive when others are being negative.
