Heidi Adick

Dew-Point International Limited, founded in 1973, has been a leading provider of training and management consulting solutions, offering a diversified group of services and products to its clients throughout Asia.

Dew-Point Services of management consulting, incorporating training, application procedures, assessments, feedback tools, and face-to-face coaching, enable organizations to:
- Accomplish more with less, while increasing speed and accuracy
- Make better and faster decisions
- Respond to customer and marketplace demands with increased flexibility and adaptability
- Significantly impact bottom-line results
- Make better use of existing resources
- Perform with excellence in the present and in the future

Our Training and Consulting Services include:
- Training Needs Assessment & Staff Development
- Organizational Assessment & Development
- Performance Management
- Executive Coaching
- Employee & Executive Selection and Assessment
- Managing Continuous Process Improvement
- Total Quality Transformation
- Marketing Strategies & Business Planning
- Managing Customer Satisfaction

Heidi Adick is a full-time Consultant and Director with Dew-Point International Ltd. Her consulting assignments and considerable experience in business development and communications have helped to establish her as a leader and an effective speaker through her work, education and interests. Throughout her career, her colleagues and peers have come to rely on Heidi's communication skills and her attention to details, as well as her ability to facilitate the learning process through her astute observations and positive approach to helping others. Her strong communication skills and extensive business experience make her a model example for students to learn from.

Heidi has provided training and coaching as a facilitator and co-facilitator for several in-house and public programmes. Reviews of her programmes consistently rank her as a "good" to "excellent" facilitator. She also frequently supports candidate testing and profiling for clients and other consultation, and frequently works alongside Certified Speaking Professional Frank J. Adick. In addition to her consulting and training expertise, Heidi has overseen marketing, promotions and partner networks, supervised the launch of the new website (including generating new content for the site), contributed in key account sales, service and management, and edited and proof-read all materials used for consulting and training projects since joining Dew-Point in 2000.

Heidi's understanding of various cultures from around the world highlights her ability to adapt to different cultures and environments. Born and raised in Hong Kong, Heidi's first language is English, and she is also fluent in German and a student of Cantonese and Mandarin.

Qualifications:

• Masters of Business Administration (MBA), Hong Kong University of Science and Technology
• Exchange, Australian Graduate School of Management, Sydney, Australia
• Bachelor of Arts in Psychology and German, Carnegie Mellon University, Pittsburgh, Pennsylvania, USA
• Exchange, Universität Osnabrück, Osnabrück, Germany

Training Topics:

• Assertiveness Training
• Assessment for Recruitment & Development
• Attracting & Retaining Talent
• Customer Service Excellence
• Dealing with Difficult Customers
• Delegation Techniques
• Deliver Winning Presentations
• DISC Workshop
• Effective Business Writing Techniques
• Effective Time Management
• Enhancing Personal Effectiveness
• Getting Results from Email
• Leadership & Teamwork
• Meeting Facilitation Skills
• Oral and Written Business English
• Positive Influence Skills
• Positive Service Culture
• Projecting a Professional Presence
• Recruitment & Selection Interview Techniques
• Team Effectiveness
• Telephone Communication & Customer Relations
• The Accuracy Programme
• Train-the-Trainer

Client List:

• Amazon Papyrus Chemicals
• Basell
• Central Textiles
• CLP Power
• English Schools Foundation
• Fiducia
• German Chamber of Commerce - Guangzhou
• German Chamber of Commerce - Hong Kong
• John Swire & Sons
• Lego Hong Kong
• McDonald's China
• MoneyGram International
• Mothercare
• Panalpina Asia-Pacific
• Seiko Hong Kong
• SKF China
• State Street Bank & Trust
• Swire Resources
• Top-Toy Hong Kong
• Triumph
• US Embassy Beijing - Commercial Services
• Westminster Travel