Dawn Bjork
“Dawn brought a high level of professionalism when working with my team. Beyond her impeccable knowledge, she displayed a True Spirit to Serve. This is a rare combination.”
Jeff Cole, Hospitality VP
Solving the Software Productivity Puzzle
My passion is simplifying complex technology to help teams become more productive. I help busy knowledge workers unlock the power of Microsoft 365 applications through straightforward, actionable, and engaging presentations.
I’m The Software Pro®, a Microsoft Certified Trainer (MCT) and Certified Speaking Professional (CSP®) with 25+ years of experience. I’ve helped 250,000+ professionals boost productivity using Microsoft 365 apps like Copilot, Excel, Outlook, Word, PowerPoint, Teams, and more.
What I Do:
I help corporate, government, and association teams work smarter with Microsoft 365 through:
- Customized virtual & in-person training
- Conference workshops & keynotes
- Microsoft 365 adoption strategies
What Makes Me Different?
It’s not just about software—it’s about making it engaging, practical, and easy to use. My training is interactive, hands-on, and jargon-free, blending deep expertise with real-world application.
My favorite moment? That lightbulb realization when people see how a simple tip can save them hours of work.
My Tailor-made Topics Include:
- Maximizing Productivity with AI in Microsoft 365
- Task & Project Management in Microsoft 365 with Planner, To Do & Teams
- Microsoft Teams: Tips & Techniques to Leverage the Power of Teams
- Stop Wasting Time in Excel! Tips & Shortcuts to Be More Productive
- Microsoft Excel: How to Save Countless Hours with Excel PivotTables
- Outlook Email Productivity Secrets to Get Your Life Back!
- Presentation Success: How to Avoid "Death by PowerPoint"
- Microsoft Word Tips, Tricks & Techniques
- Microsoft OneNote Tips, Tricks & Techniques
- ... and many other Microsoft 365 presentations.
AI & the Future of Work
AI is transforming productivity, and Microsoft 365 Copilot is leading the way.
Drawing from my experience with Microsoft 365, I help teams harness AI to save time, automate tasks, and reduce overwhelm. For long-lasting results and productivity, I’ve found that a deep knowledge of the specific Microsoft 365 applications is just as essential as knowing how to implement the AI features in Copilot.
Certifications
- Microsoft Certified Trainer (MCT): 16 years & counting!
- Certified Speaking Professional (CSP®): A coveted global designation (~400 active CSPs worldwide).
- Microsoft Office Specialist Expert (MOSE): Certified in Microsoft 365 Apps.
- Certified Virtual Presenter (CVP): Because online training should be just as engaging as in-person!
Fun Fact: I’m the only MCT + CSP® worldwide!
Reset Time
When I’m not geeking out over software and technology, I enjoy hiking in Colorado’s mountains, practicing Pilates and yoga, and attempting to play golf. I’m also a proud bonus Grandma to two energetic and endlessly curious mini-humans.
Solving the Software Productivity Puzzle
My passion is simplifying complex technology to help teams become more productive. I help busy knowledge workers unlock the power of Microsoft 365 applications through straightforward, actionable, and engaging presentations.
I’m The Software Pro®, a Microsoft Certified Trainer (MCT) and Certified Speaking Professional (CSP®) with 25+ years of experience. I’ve helped 250,000+ professionals boost productivity using Microsoft 365 apps like Copilot, Excel, Outlook, Word, PowerPoint, Teams, and more.
What I Do:
I help corporate, government, and association teams work smarter with Microsoft 365 through:
- Customized virtual & in-person training
- Conference workshops & keynotes
- Microsoft 365 adoption strategies
What Makes Me Different?
It’s not just about software—it’s about making it engaging, practical, and easy to use. My training is interactive, hands-on, and jargon-free, blending deep expertise with real-world application.
My favorite moment? That lightbulb realization when people see how a simple tip can save them hours of work.
My Tailor-made Topics Include:
- Maximizing Productivity with AI in Microsoft 365
- Task & Project Management in Microsoft 365 with Planner, To Do & Teams
- Microsoft Teams: Tips & Techniques to Leverage the Power of Teams
- Stop Wasting Time in Excel! Tips & Shortcuts to Be More Productive
- Microsoft Excel: How to Save Countless Hours with Excel PivotTables
- Outlook Email Productivity Secrets to Get Your Life Back!
- Presentation Success: How to Avoid "Death by PowerPoint"
- Microsoft Word Tips, Tricks & Techniques
- Microsoft OneNote Tips, Tricks & Techniques
- ... and many other Microsoft 365 presentations.
AI & the Future of Work
AI is transforming productivity, and Microsoft 365 Copilot is leading the way.
Drawing from my experience with Microsoft 365, I help teams harness AI to save time, automate tasks, and reduce overwhelm. For long-lasting results and productivity, I’ve found that a deep knowledge of the specific Microsoft 365 applications is just as essential as knowing how to implement the AI features in Copilot.
Certifications
- Microsoft Certified Trainer (MCT): 16 years & counting!
- Certified Speaking Professional (CSP®): A coveted global designation (~400 active CSPs worldwide).
- Microsoft Office Specialist Expert (MOSE): Certified in Microsoft 365 Apps.
- Certified Virtual Presenter (CVP): Because online training should be just as engaging as in-person!
Fun Fact: I’m the only MCT + CSP® worldwide!
Reset Time
When I’m not geeking out over software and technology, I enjoy hiking in Colorado’s mountains, practicing Pilates and yoga, and attempting to play golf. I’m also a proud bonus Grandma to two energetic and endlessly curious mini-humans.
Maximizing Productivity with AI in Microsoft 365
Work smarter, not harder! AI is revolutionizing how we work, and Microsoft 365 is packed with intelligent tools designed to help you get more done—in less time.
In this interactive session, you’ll see AI in action, from Microsoft Copilot’s powerful capabilities to built-in AI features that enhance Word, Excel, PowerPoint, Outlook, and more. Whether you’re drafting reports, analyzing data, or creating presentations, you’ll discover practical ways to automate...
Microsoft 365: Task and Project Management with Planner, To Do, Outlook & Teams
What Microsoft options are available for creating and tracking tasks and to-do items? Are you using the correct Microsoft tool to manage personal and group tasks? This session will explore Microsoft 365 apps, including To Do and Planner, and look at how these integrate with Microsoft Outlook and Microsoft Teams.
• Getting started creating tasks in Microsoft 365
• Understanding the differences between Outlook tasks, To Do, and Planner
• Exploring how to work with...
Microsoft Teams: Tips & Techniques to Leverage the Power of Teams
A part of Microsoft 365, Teams is a vital tool for instant messaging, collaboration, virtual meetings, and much more. This interactive session explores navigating the Teams environment, setting up a team, creating and working with channels, conducting virtual meetings, and adding applications. Training topics in this webinar will help you be more productive using Teams:
- Navigating and customizing the Teams interface, teams, and channels
- Communicating effectively with...
Stop Wasting Time in Excel! Tips & Shortcuts to Be More Productive
Microsoft Excel is packed full of features designed to help you create, edit, and format a wide range of worksheet projects. With all its power, many Excel shortcuts, tips, and techniques are not obvious or intuitive. Join this session to learn how to simplify actions in Excel, customize your workspace, and discover the steps and shortcuts to quickly and easily get your work done.
• Building Excel skills with data entry tips and easy formatting
• Navigating shortcuts
•...
Microsoft Excel: How to Save Countless Hours with Excel PivotTables
How can you answer data-related questions quickly, easily, and applicably? When your projects require synthesizing large amounts of data, Excel PivotTables are often a great solution to save hours, or even days, when you need to summarize and evaluate your key data. In this session, explore the steps to efficiently work with PivotTables to manage and analyze complex Excel worksheets.
• Creating, formatting, and modifying a PivotTable
• Sorting and filtering in a...
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