Colin Shaw
Colin Shaw is without question the world's leading authority on Customer Experience. Since 2002 Colin has helped shape the whole industry with his five best-selling books and thought leading work. He has been interviewed on CNN, NPR, BBC, Sky News and by many publications including the Financial Times. This has led 'LinkedIn', to pronounce Colin as one of the world's top 150 business influencers.
He is an experienced and engaging keynote speaker as indicated by this testimonial from a recent conference. Deborah Eastman, Chief Customer Officer, Satmetrix.
'Colin spoke at our Net Promoter conference in London and San Diego and consistently delivered the highest Net Promoter scores. His speech was engaging, humorous, and inspired our attendees to think about the emotional & behavoural side of their customer experience. I would highly recommend Colin as a key note speaker and you can expect to see him back on our stage in the future!'
Prior to his speaking career Colin held a number of senior executive positions in corporate life, his last role was Senior Vice President of Customer Experience, where he led a team of 3,500 employees worldwide. Colin knows how business ticks.
Colin's interactive presentation style, thought-provoking questions and his humor seperate Colin from others. He uses real-life examples to engage, entertain and inform his audience. Audaciously Colin can call organizations live from stage to make a point.
Colin is a devoted family man. He is a keen boater, angler and supporter of Luton Town Football Club. Colin collects 1966 World Cup Soccer memorabilia.
Colin Shaw is without question the world's leading authority on Customer Experience. Since 2002 Colin has helped shape the whole industry with his five best-selling books and thought leading work. He has been interviewed on CNN, NPR, BBC, Sky News and by many publications including the Financial Times. This has led 'LinkedIn', to pronounce Colin as one of the world's top 150 business influencers.
He is an experienced and engaging keynote speaker as indicated by this testimonial from a recent conference. Deborah Eastman, Chief Customer Officer, Satmetrix.
'Colin spoke at our Net Promoter conference in London and San Diego and consistently delivered the highest Net Promoter scores. His speech was engaging, humorous, and inspired our attendees to think about the emotional & behavoural side of their customer experience. I would highly recommend Colin as a key note speaker and you can expect to see him back on our stage in the future!'
Prior to his speaking career Colin held a number of senior executive positions in corporate life, his last role was Senior Vice President of Customer Experience, where he led a team of 3,500 employees worldwide. Colin knows how business ticks.
Colin's interactive presentation style, thought-provoking questions and his humor seperate Colin from others. He uses real-life examples to engage, entertain and inform his audience. Audaciously Colin can call organizations live from stage to make a point.
Colin is a devoted family man. He is a keen boater, angler and supporter of Luton Town Football Club. Colin collects 1966 World Cup Soccer memorabilia.
'Seven key questions critical to building a great Customer Experience'
In a humorous and engaging style Colin provokes the audience to consider answers to critical questions on improving their Customers Experience. He provides a self-assessment tool to enable the audience to gauge where they are and then informs them what they need to do to improve. This can either be a simple 45 minutes speech or an interactive workshop session.
Format: 45-60 minutes keynote speech or 1-2 hour...
'Building a Customer Centric organization'
- Senior...
'Unlocking the Hidden Customer Experience'
Colin explores what is behind a great Customer Experience and the best (and worst) real-world examples of them. He shows examples fo these and can also call organziations live from stage to make his point. Colin uses his expertise to point out where today's companies are using their Customer Experience to foster an environment conducive to Customer loyalty and retention-and where they are not.
Format: 45-60 minutes key note speech or 1-2 hour...
'How to achieve world class Customer loyalty'
In this speech Colin outlines the key aspects of customer loyalty and what's the best organizations are doing to achieve this. He uses a self-assessment tool to engage the audience and educate them on what they need to do to gain further customer loyalty.
Format: 45-60 minutes key note speak or 1-2 hour workshop.
This program is perfect for:
- Senior Execs
- Senior Managers
- Middle Managers
- First line...
'Building a Great Customer Experience'
Based on his bestselling book 'Building Great Customer Experiences, Palgrave McMillian 2007 that help shape the whole of the customer experience industry. Colin outlines the 'Seven Philosophies for Building a Great Customer Experience'. He can provide a self-assessment tool to enable the audience to understand how they are performing against these philosophies and explains what to do to improve
Format: 45-60 minutes key note speak or 1-2 hour...
'Creating an emotionally engaging experience to build Customer loyalty'
Based on his bestselling book the 'DNA of customer experience: How emotions drive value' Palgrave McMillian 2007 Colin engages the audience with examples of how to emotionally engage your customers to drive customer loyalty. He uses examples from the organizations own experience and highlights where they are doing well and what needs improving
This program is perfect for:
- Senior Execs
- Senior Managers
- Middle Managers
- First...
