Amy Tolbert
Ph.D., CSP
MN, US
Addressing diversity and multicultural issues, cross-cultural training, and diverse workforce management, internationally recognized speaker and author Amy Tolbert Ph.D., CSP, trains and consults organizations to develop the multicultural competencies needed to increase organizational influence in today's global workplace.
Dr. Tolbert is principal of ECCO International, a global consulting firm specializing in increasing organizational and personal effectiveness through e-learning, technology and facilitated learning. ECCO International's diverse client list includes 3M, Andersen Windows, Best Buy, FBI, Ford Motor Company, IBM, King Faisal Specialist Hospital and Research Centre in Riyadh, Saudi Arabia, Mayo Clinic, Thomson Reuters, and the United Way.
Dr. Tolbert earned her Ph.D. in human resource development focusing on cross-cultural and diversity education and training from the University of Minnesota where she currently serves on several boards and as a fellow at the Carlson School of Management.
After years of researching the need for multicultural competency in the increasingly global workforce, she published Reversing the Ostrich Approach to Diversity: Pulling Your Head Out of the Sand, a timely answer to the renewed urgency for actionable diversity education. Amy has also co-authored the Open Mind, Open World global communications training program, Discovering Diversity Profile, 50 Activities for Achieving Excellent Customer Service, Developing Talent for Organizational Results, and The Princess Principle: Women Helping Women Discover their Royal Spirit.
Dr. Tolbert holds the CSP (Certified Speaking Professional) designation from the National Speakers Association, of which she served as vice chair of the Diversity PEG for three years. Amy has also served as president of the Minnesota NSA chapter and received the Chapter Member of the Year and Next Level awards in 2009.
In 2010, Dr. Tolbert received the Best of St. Paul Award in Human Resource Consulting Services by the U.S. Commerce Association. She has also been recognized as a Who's Who among U.S. Executives and Inscape Publishing's Ruby Award winner, a level achieved by less than one percent of Inscape's global consultants.
Dr. Tolbert has served as co-president of the American Society for Training and Development- Southern Minnesota chapter (ASTD-SM), a board member and partner at hrConnection, member and published author of the referred journal of the International Society for International Education, Training and Research (SIETAR), and a member of the National Association of Female Executives (NAFE).
Addressing diversity and multicultural issues, cross-cultural training, and diverse workforce management, internationally recognized speaker and author Amy Tolbert Ph.D., CSP, trains and consults organizations to develop the multicultural competencies needed to increase organizational influence in today's global workplace.
Dr. Tolbert is principal of ECCO International, a global consulting firm specializing in increasing organizational and personal effectiveness through e-learning, technology and facilitated learning. ECCO International's diverse client list includes 3M, Andersen Windows, Best Buy, FBI, Ford Motor Company, IBM, King Faisal Specialist Hospital and Research Centre in Riyadh, Saudi Arabia, Mayo Clinic, Thomson Reuters, and the United Way.
Dr. Tolbert earned her Ph.D. in human resource development focusing on cross-cultural and diversity education and training from the University of Minnesota where she currently serves on several boards and as a fellow at the Carlson School of Management.
After years of researching the need for multicultural competency in the increasingly global workforce, she published Reversing the Ostrich Approach to Diversity: Pulling Your Head Out of the Sand, a timely answer to the renewed urgency for actionable diversity education. Amy has also co-authored the Open Mind, Open World global communications training program, Discovering Diversity Profile, 50 Activities for Achieving Excellent Customer Service, Developing Talent for Organizational Results, and The Princess Principle: Women Helping Women Discover their Royal Spirit.
Dr. Tolbert holds the CSP (Certified Speaking Professional) designation from the National Speakers Association, of which she served as vice chair of the Diversity PEG for three years. Amy has also served as president of the Minnesota NSA chapter and received the Chapter Member of the Year and Next Level awards in 2009.
In 2010, Dr. Tolbert received the Best of St. Paul Award in Human Resource Consulting Services by the U.S. Commerce Association. She has also been recognized as a Who's Who among U.S. Executives and Inscape Publishing's Ruby Award winner, a level achieved by less than one percent of Inscape's global consultants.
Dr. Tolbert has served as co-president of the American Society for Training and Development- Southern Minnesota chapter (ASTD-SM), a board member and partner at hrConnection, member and published author of the referred journal of the International Society for International Education, Training and Research (SIETAR), and a member of the National Association of Female Executives (NAFE).
Talking ‘bout My Generation: Working Across Generations
Bridge Generation Gaps Between Co-workers for Increased Productivity.
How can you bridge understanding to close generation "gaps" and strengthen employee cooperation and productivity?
Millennials will take over 75% of entire workforce by 2025! Today's workforce includes four distinct generations, with each group working from its own vantage point... it's a wonder we get anything done! To accomplish organizational goals, workers from all generations...
What you are speaks so loudly, I cannot hear what you say!
Communication is key to building positive
relationships with co-workers and customers.
Why is it easy to communicate with some individuals while communicating with others creates conflict and confusion?
Communication styles vary from person to person; some are compatible with ours and, for various reasons, some are not. By understanding our own behavioral strengths, and learning how to...
Communicating Across Styles: Adapting for Increased Effectiveness
By understanding our own behavioral strengths, and learning how to identify and value behavioral strengths in others, we can improve the way we work with others, discover viable solutions to resolve conflict, and relieve stress that comes with miscommunication and frustration.
Bring out the best in your employees to:
• Discover and understand behavioral strengths
• Learn how and when to adapt behavior
• Value strengths of others & promote appreciation of...
Leading Across Styles: Adapting for Maximum Effectiveness
Develop Leadership Communication Strategies to Increase Performance and Bottom Line Results.
How would leadership effectiveness improve if you could
control your communication outcomes?
Leaders spend most of their time communicating. Therefore, it is no surprise that the most effective leaders are great communicators. Using behavioral style practices to develop communication strategies can improve leadership skills and maximize...
Open Mind, Open World: Improving Intercultural Interactions
O.P.E.N. Your Business to the World!
How effectively an organization can harness its collective global thinking abilities, global learning capacities and global creativity is all that separates it from every other organization.
Put smart global business communications skills to work. Help your clients and organizations navigate global waters without drowning in cultural situations by:
• Identifying cultural tendencies that...
Reversing the Ostrich Approach to Diversity: Pulling your head out of the sand!
Although the image of an ostrich burying its head in the sand is based on myth rather than fact, it is the perfect icon to depict the many avoidance tactics we use to deal with difficult issues at work - including diversity. All the running, hiding and avoiding (i.e., the ostrich approach) won't change what's going on around us. We need to make a commitment to "pull our heads out of the sand" so that we can communicate more clearly and effectively with one another.
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