Janelle Barlow
PhD, CSP, Global Speaking Fellow
NV, US• President and owner of TMI US, Partner of TMI International with offices in over 43 countries worldwide; CEO of Branded Customer Service - The Americas; CEO, TACK-USA, Partner with TACK International with offices in 40 countries worldwide
• Council Member of International Federation for Professional Speakers, 2007-2009; holds designation of Certified Speaking Professional awarded by the National Speaker’s Association, USA
• Chair of the Nevada Forum, Women’s Business Enterprise, 2009
WBEC certified woman owned business
• Licensed California Marriage and Family Therapist
• Acclaimed author of the bestselling business book A Complaint is a Gift: Using Customer Feedback as a Strategic Tool, published in over 20 languages and nominated for the Benjamin Franklin Business Book Award; this book is now available in a second edition, published in 2008
• Author of Branded Customer Service: The New Competitive Edge, now also available in paperback, 2006; Author of Emotional Value: Building Strong Bonds with Your Customers; The Stress Manager; Mind Flexors, I and II; Smart Videoconferencing: New Habits for Virtual Meetings
• Media spokesperson for Lipton Tea, guest on NPR Marketplace, Cisco’s Biz TV, and CNBC.
• Holds Ph.D. from University of California, Berkeley and two Masters degrees in Political Science and Psychology
• Prize winning photographer
• Avid swimmer and pianist
• President and owner of TMI US, Partner of TMI International with offices in over 43 countries worldwide; CEO of Branded Customer Service - The Americas; CEO, TACK-USA, Partner with TACK International with offices in 40 countries worldwide
• Council Member of International Federation for Professional Speakers, 2007-2009; holds designation of Certified Speaking Professional awarded by the National Speaker’s Association, USA
• Chair of the Nevada Forum, Women’s Business Enterprise, 2009
WBEC certified woman owned business
• Licensed California Marriage and Family Therapist
• Acclaimed author of the bestselling business book A Complaint is a Gift: Using Customer Feedback as a Strategic Tool, published in over 20 languages and nominated for the Benjamin Franklin Business Book Award; this book is now available in a second edition, published in 2008
• Author of Branded Customer Service: The New Competitive Edge, now also available in paperback, 2006; Author of Emotional Value: Building Strong Bonds with Your Customers; The Stress Manager; Mind Flexors, I and II; Smart Videoconferencing: New Habits for Virtual Meetings
• Media spokesperson for Lipton Tea, guest on NPR Marketplace, Cisco’s Biz TV, and CNBC.
• Holds Ph.D. from University of California, Berkeley and two Masters degrees in Political Science and Psychology
• Prize winning photographer
• Avid swimmer and pianist
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Certifications & Awards
