Laurie Flasko
CSP, CEC, PCC
ON, CANADAKindness, Customer Experience and Culture Expert. Empowering organizations to create outstanding customer experiences, build strong teams and create cultures of kindness where people love to work.
Laurie Flasko (CSP) is a highly sought-after speaker, a skilled team builder, and an expert in empowering organizations to create outstanding customer experiences.
With more than twenty years of experience, Laurie has discovered that Kindness is a common thread interwoven into all aspects of work influencing how teams perform, how leaders lead, and the customer experience. She knows firsthand that a stressful work environment with low civility and high disengagement can impact performance.
But here's the real deal: When people trust and respect each other, it's not just some feel-good thing. It actually turns a regular team into a high-performing powerhouse. And guess what? That boost doesn't stop there. It spills over into how customers are treated, how much work gets done, and, ultimately, how much money the company makes.
PHILOSOPHY www.youtube.com/channel/UCjLDDy3j9sWR3SQVHibLpSQ
As a speaker, she possesses a unique ability to inspire participants, leaving them feeling empowered and motivated to drive change in their work and personal lives. She excels at tailoring and customizing programs, integrating strategies that ensure the longevity of acquired skills well beyond the session. She is an engaging speaker and trainer with experience who knows how to get to the heart of the matter with real, practical solution-focused ideas that get business-driven results.
Laurie began her career as part of the pre-opening team at Casino Niagara, where she was responsible for training more than twenty-five hundred employees. Later, she was recruited by the Ontario Lottery and Gaming Commission to deliver the pre-opening customer service and leadership training for the racetrack slots and charity casinos. Laurie has worked with a variety of small business associations and Fortune 500 companies. Her customer service programs have been recognized by the Ontario Chamber of Commerce and her clients have experienced increased customer satisfaction ratings, #2 employer in Canada, and numerous rewards and recognition. She has worked with brands such as White Oaks Conference Resort and Spa, BDO, CUMA, Niagara Health Systems, HRPA, Canadian Chiropractic Association, CMHA, Leadership USA, Steeves & Rozema Group, Henry Schein, IAVM to name a few.
Laurie is one of only 61 Canadians to have received the Certified Speaker Professional (CSP) Designation through the National Speakers Association (NSA). Most recently, Laurie graduated from Stanford University CCARE from the ACT program, where her team resilience program was chosen to be featured on their website. She is also a Certified Executive Coach, holding a PCC designation. Additionally, Laurie is a Certified Trainer, Training Designer, and Facilitator, and she holds certifications in Human Resource Management, Lab Profile, DISC, Myers-Briggs Type Indicator, Personality Dimensions, and Working Genius.
Accolades from her presentations ...
"If you want to look like a rock star when picking a speaker for your event, hire Laurie Flasko! Laurie is an inspirational and genuine speaker who inspires her audience to action." Carrie Paolone, Director of Events, Scotiabank Convention Center
“Laurie is a fantastic speaker. She is engaging, easy to listen to, and a great storyteller. We saw high levels of engagement that we don’t typically see. Laurie is a natural!” Adriana Covic, HRPA, Chapter Experience Coordinator
“You are a force of nature as a speaker and facilitator! You kept our team engaged virtually for the entire time! The feedback was awesome.” Alison Dantas, CEO, Canadian Chiropractic Association
“If you are looking for an inspirational presentation for your next event (virtual) with lots of practical ideas which will fire you up as a leader, create more smiles with your team, and boost customer service, Laurie Flasko’s “Dare to be Kind” presentation is a must-see. Laurie is a master storyteller. Her presentation was inspiring and had the group engaged the entire time with interaction in the chat box and activities. She is professional, responsive, and will leave your participants buzzing. I highly recommend her.” Laura Stack, LEADERSHIP USA
"Laurie is an engaging speaker whose energy is contagious." Jayne Paquin, PCC | Director of Human Resources, PenFinancial Credit Union | Central Services
Laurie Flasko (CSP) is a highly sought-after speaker, a skilled team builder, and an expert in empowering organizations to create outstanding customer experiences.
With more than twenty years of experience, Laurie has discovered that Kindness is a common thread interwoven into all aspects of work influencing how teams perform, how leaders lead, and the customer experience. She knows firsthand that a stressful work environment with low civility and high disengagement can impact performance.
But here's the real deal: When people trust and respect each other, it's not just some feel-good thing. It actually turns a regular team into a high-performing powerhouse. And guess what? That boost doesn't stop there. It spills over into how customers are treated, how much work gets done, and, ultimately, how much money the company makes.
PHILOSOPHY www.youtube.com/channel/UCjLDDy3j9sWR3SQVHibLpSQ
As a speaker, she possesses a unique ability to inspire participants, leaving them feeling empowered and motivated to drive change in their work and personal lives. She excels at tailoring and customizing programs, integrating strategies that ensure the longevity of acquired skills well beyond the session. She is an engaging speaker and trainer with experience who knows how to get to the heart of the matter with real, practical solution-focused ideas that get business-driven results.
Laurie began her career as part of the pre-opening team at Casino Niagara, where she was responsible for training more than twenty-five hundred employees. Later, she was recruited by the Ontario Lottery and Gaming Commission to deliver the pre-opening customer service and leadership training for the racetrack slots and charity casinos. Laurie has worked with a variety of small business associations and Fortune 500 companies. Her customer service programs have been recognized by the Ontario Chamber of Commerce and her clients have experienced increased customer satisfaction ratings, #2 employer in Canada, and numerous rewards and recognition. She has worked with brands such as White Oaks Conference Resort and Spa, BDO, CUMA, Niagara Health Systems, HRPA, Canadian Chiropractic Association, CMHA, Leadership USA, Steeves & Rozema Group, Henry Schein, IAVM to name a few.
Laurie is one of only 61 Canadians to have received the Certified Speaker Professional (CSP) Designation through the National Speakers Association (NSA). Most recently, Laurie graduated from Stanford University CCARE from the ACT program, where her team resilience program was chosen to be featured on their website. She is also a Certified Executive Coach, holding a PCC designation. Additionally, Laurie is a Certified Trainer, Training Designer, and Facilitator, and she holds certifications in Human Resource Management, Lab Profile, DISC, Myers-Briggs Type Indicator, Personality Dimensions, and Working Genius.
Accolades from her presentations ...
"If you want to look like a rock star when picking a speaker for your event, hire Laurie Flasko! Laurie is an inspirational and genuine speaker who inspires her audience to action." Carrie Paolone, Director of Events, Scotiabank Convention Center
“Laurie is a fantastic speaker. She is engaging, easy to listen to, and a great storyteller. We saw high levels of engagement that we don’t typically see. Laurie is a natural!” Adriana Covic, HRPA, Chapter Experience Coordinator
“You are a force of nature as a speaker and facilitator! You kept our team engaged virtually for the entire time! The feedback was awesome.” Alison Dantas, CEO, Canadian Chiropractic Association
“If you are looking for an inspirational presentation for your next event (virtual) with lots of practical ideas which will fire you up as a leader, create more smiles with your team, and boost customer service, Laurie Flasko’s “Dare to be Kind” presentation is a must-see. Laurie is a master storyteller. Her presentation was inspiring and had the group engaged the entire time with interaction in the chat box and activities. She is professional, responsive, and will leave your participants buzzing. I highly recommend her.” Laura Stack, LEADERSHIP USA
"Laurie is an engaging speaker whose energy is contagious." Jayne Paquin, PCC | Director of Human Resources, PenFinancial Credit Union | Central Services
The Kindness Advantage
Format:
45-90 minute keynote or "2 hour breakout"This program is perfect for:
- All groups, Leaders, Teams, Human Resources, Business Owners
- short video: https://www.youtube.com/watch?v=hlPzUG-m40I&t=12s
PHILOSOPHY www.youtube.com/channel/UCjLDDy3j9sWR3SQVHibLpS
What if you could...
• Measurably boost employee morale ?
• Increase productivity so things get done, faster and better?
5 Steps to Building Relationships, Communicating and Leading More Effectively
Creating the Customer Experience
Customers, have greater expectations than ever before. In today's competitive insurance market, the need to deliver exceptional customer service is vital in order to differentiate your brokerage from your competitors. Your customers are undoubtedly the most important aspect of your business; therefore, it is important to recognize the customer experience at every touch point. From the moment your customer meets a staff member, your customer expects to feel welcomed, understood, taken...
Member Of
Certifications & Awards
