Joy Carver
Joy is a dynamic speaker and presenter whose high energy programs inspire, motivate and bring about positive change in individuals and organizations.
Prior to establishing her own management consulting firm, Carver & Associates, Joy served as a consultant to Pecos River Learning Center in Santa Fe, New Mexico, where she designed and delivered performance improvement programs for employees at all levels. As executive director of management development for Honeywell, Inc., she managed the formulation and implementation of company-wide training and developmental policies, and strategies that supported corporate operating priorities.
Joy also served as a consultant for Franklin Covey, the world's premiere time management and leadership development authority. Her client portfolio included many Fortune 500 companies as well as government entities and educational institutions.
Previously Joy was director of admissions for The Richard Stockton College of New Jersey, where she was responsible for marketing and promoting the college on a regional basis. As co-founder and principal of the Professional Skills Center in Atlanta, she developed and marketed seminars on quality management for executives in corporations, government agencies, and private companies.
For Atlanta University, she served as associate director of the National Center for Leadership Development, administering management and evaluation training programs nationwide for special college staff.
Joy currently facilitates leadership courses for Franklin Covey Company teaching the “Seven Habits of Highly Effective People” and facilitates quality programs for Citicorp Worldwide.
In 1991, Joy was named among the 100 Most Promising Black Women in Corporate America by Ebony magazine, and in 1987 was named one of the “Top 87 People to Watch in ‘87” by Atlantic City Magazine. She was also recognized as one of the Outstanding Young Women in America (1980, 1982, 1984, 1985, and 1987). Joy has served on numerous boards, including the Galloway Board of Education and the Atlantic County Transportation Authority.
Joy’s academic credentials include an Executive M.P.A. from Rutgers University, and a B.S. in speech pathology/education from New York University.
MOST REQUESTED TOPICS:
Conflict Management
Corporations spend millions of dollars annually to resolve disputes with employees, clients and business partners. Productivity, the retention of employees and customers, and protection of key business initiatives are all at risk if there is no internal system for early, collaborative resolution of conflict. Joy provides companies and employees with tools and insights that can prevent problems in your office from eating up hours of valuable company time. Believe it or not, employee quarrels can really savage your bottom line if you're not careful. Even if you have an internal conflict resolution training program in place, that may not be enough to quiet the ranks. Indeed, sometimes outside help is the most cost-effective means to deal with these issues. Customer Service
In today’s competitive environment, providing superior customer service is not an option, it’s a necessity. You can play a critical role in helping your organization achieve an outstanding service-oriented climate. This session will focus on techniques you can use to achieve a higher level of customer service including how to adopt a customer focused attitude, how to identify and exceed customer expectations, speaking the language of service, and creating and maintaining an image of excellence.
In this customer service training session, Joy shares her most effective service techniques gathered from his 20 years of experience. This dynamic workshop enhances interactions with both our internal and external customers, as well as with our relationships outside of work.
Information Technology
From multimedia applications to database programming, server management to e-commerce platforms, the need for technical experts is growing. Let Carver and Associates provide you with the knowledge and expertise to meet your company’s technology needs.
Leadership
Effective leaders create value and victories for themselves and all those within their sphere of influence. Joy shows how to be the leader you would follow. Discover how to inspire and motivate individuals and teams to unite, take focused action, and achieve beyond expectations. Learn the simple steps to creating a leadership roadmap; compelling words that affect and influence others; keys to getting to commitment; and how to move people to raise the bar on their own achievement levels.
Stress Management
In today's fast paced business world, we must each learn to manage stress or pay the price. While we often can't change the stressors in our lives, we can control how we react to them. Participants will discover how to take charge of their reactions to events regardless of what is happening. Learn how to change your state of mind on demand; how to change your reaction to events instantaneously; how to get into a relaxed state whenever you choose; and how to disassociate yourself from negative attitudes that are interfering with your success and peace of mind. More than just a feel-good program, you will walk away with practical, easy-to-apply techniques for mastering a stressful life.
"A Matter of Respect"
Joy's focus when working with diversity is about honoring work force diversity for the rich resource it truly represents, not coping with it or dealing with it as a burden of the times.
This training provides the knowledge, skills and tools to assist team members for behaving differently. This is important for creating and sustaining change that fosters a more creative, inclusive, respectful and productive workforce and workplace.
Joy is a dynamic speaker and presenter whose high energy programs inspire, motivate and bring about positive change in individuals and organizations.
Prior to establishing her own management consulting firm, Carver & Associates, Joy served as a consultant to Pecos River Learning Center in Santa Fe, New Mexico, where she designed and delivered performance improvement programs for employees at all levels. As executive director of management development for Honeywell, Inc., she managed the formulation and implementation of company-wide training and developmental policies, and strategies that supported corporate operating priorities.
Joy also served as a consultant for Franklin Covey, the world's premiere time management and leadership development authority. Her client portfolio included many Fortune 500 companies as well as government entities and educational institutions.
Previously Joy was director of admissions for The Richard Stockton College of New Jersey, where she was responsible for marketing and promoting the college on a regional basis. As co-founder and principal of the Professional Skills Center in Atlanta, she developed and marketed seminars on quality management for executives in corporations, government agencies, and private companies.
For Atlanta University, she served as associate director of the National Center for Leadership Development, administering management and evaluation training programs nationwide for special college staff.
Joy currently facilitates leadership courses for Franklin Covey Company teaching the “Seven Habits of Highly Effective People” and facilitates quality programs for Citicorp Worldwide.
In 1991, Joy was named among the 100 Most Promising Black Women in Corporate America by Ebony magazine, and in 1987 was named one of the “Top 87 People to Watch in ‘87” by Atlantic City Magazine. She was also recognized as one of the Outstanding Young Women in America (1980, 1982, 1984, 1985, and 1987). Joy has served on numerous boards, including the Galloway Board of Education and the Atlantic County Transportation Authority.
Joy’s academic credentials include an Executive M.P.A. from Rutgers University, and a B.S. in speech pathology/education from New York University.
MOST REQUESTED TOPICS:
Conflict Management
Corporations spend millions of dollars annually to resolve disputes with employees, clients and business partners. Productivity, the retention of employees and customers, and protection of key business initiatives are all at risk if there is no internal system for early, collaborative resolution of conflict. Joy provides companies and employees with tools and insights that can prevent problems in your office from eating up hours of valuable company time. Believe it or not, employee quarrels can really savage your bottom line if you're not careful. Even if you have an internal conflict resolution training program in place, that may not be enough to quiet the ranks. Indeed, sometimes outside help is the most cost-effective means to deal with these issues. Customer Service
In today’s competitive environment, providing superior customer service is not an option, it’s a necessity. You can play a critical role in helping your organization achieve an outstanding service-oriented climate. This session will focus on techniques you can use to achieve a higher level of customer service including how to adopt a customer focused attitude, how to identify and exceed customer expectations, speaking the language of service, and creating and maintaining an image of excellence.
In this customer service training session, Joy shares her most effective service techniques gathered from his 20 years of experience. This dynamic workshop enhances interactions with both our internal and external customers, as well as with our relationships outside of work.
Information Technology
From multimedia applications to database programming, server management to e-commerce platforms, the need for technical experts is growing. Let Carver and Associates provide you with the knowledge and expertise to meet your company’s technology needs.
Leadership
Effective leaders create value and victories for themselves and all those within their sphere of influence. Joy shows how to be the leader you would follow. Discover how to inspire and motivate individuals and teams to unite, take focused action, and achieve beyond expectations. Learn the simple steps to creating a leadership roadmap; compelling words that affect and influence others; keys to getting to commitment; and how to move people to raise the bar on their own achievement levels.
Stress Management
In today's fast paced business world, we must each learn to manage stress or pay the price. While we often can't change the stressors in our lives, we can control how we react to them. Participants will discover how to take charge of their reactions to events regardless of what is happening. Learn how to change your state of mind on demand; how to change your reaction to events instantaneously; how to get into a relaxed state whenever you choose; and how to disassociate yourself from negative attitudes that are interfering with your success and peace of mind. More than just a feel-good program, you will walk away with practical, easy-to-apply techniques for mastering a stressful life.
"A Matter of Respect"
Joy's focus when working with diversity is about honoring work force diversity for the rich resource it truly represents, not coping with it or dealing with it as a burden of the times.
This training provides the knowledge, skills and tools to assist team members for behaving differently. This is important for creating and sustaining change that fosters a more creative, inclusive, respectful and productive workforce and workplace.
