Catherine DeVrye
CSP,MSc
NSW, AUSTRALIACatherine is a best-selling author of 8 non-fiction books and past winner of the Australian Executive Woman of the Year Award-and twice voted Australian Keynote Speaker of the Year. She engages an audience through laughter and learning from her proven international management experience in the private and public sectors---speaking globally on customer service, change and resilience to turn obstacles to opportunities in our professional and personal lives.
Combining the energy of Gen Y with the experience of a Baby Boomer, Catherine has the 'street cred' to deliver the results you're after... DeVrye...Develops ideas, Designs Content, Delights audiences & Delivers results that YOU want. Hundreds of testimonials fomr 5 continents back that up.
Her autobiography, Who Says I Can't?, was released by Random House and nominated for the National Biography Award and is in North America under the title Hope as My Compass. On the cover, Bryce Courtenay says: 'story of hope and perseverance-when's the movie?'
Other best sellers, translated into over a dozen languages, include Hope Happens!...Words of Encouragement for Tough Times, Hot Lemon & Honey...Reflections For Success in Times of Change, The Customer Service Zoo and Good Service is Good Business, which was a # 1 best seller in Australia and Taiwan. Her newest, endorsed by Dr Edward DeBono is titled Paperclips Don't Grow on Trees-Add Value not cost to your bottom line
A former IBM executive, Catherine held roles in sales, marketing, communication and management development; and spent 2 years in Tokyo as Asia Pacific Headquarters Human Resource Manager.
An Australia Day ambassador, she was a former board member of the 3rd largest police service in the world, past CEO of Young Achievement Australia and worked for Ministers of Consumer Affairs, Education and Sport, where she was involved in the establishment of the Life. Be In It fitness campaign.
One of the most sought after speakers in Australia today-and always in search of new material-Catherine has trekked beyond Everest Base Camp and to Timbuktu! She's also cycled over the Andes, climbed 20,000' to the summit of Mt Kilimanjaro, swam from Europe to Asia...and was given the honor to carry the Olympic Torch on the day of the opening ceremonies of the Sydney 2000 Olympics-plus has a heart warming story of her personal journey from an orphanage in Canada, which she sometimes shares depending on your brief.
Catherine holds a Master of Science degree and has attended short courses at Harvard and the Mt Eliza Business School-but believes the best education is common sense!
MOST REQUESTED TOPICS:
Good Service is Good Business
Add Value not cost to Your Customers & Bottom Line
Success...Turn Obstacles to Opportunities-as you keep hope happening
Shift Happens-Conquer the Challenge of Change
She always customizes material to your theme and her delightfully humorous approach to presenting serious content has earned her repeat business on 5 continents amongst clients such as American Express, AT&T, Australian Tourism, Coca-Cola, Ernst & Young, 3M, Qantas, Red Cross, RollsRoyce-Royal Australian Airforce, World Triathlon Championships
Catherine is a best-selling author of 8 non-fiction books and past winner of the Australian Executive Woman of the Year Award-and twice voted Australian Keynote Speaker of the Year. She engages an audience through laughter and learning from her proven international management experience in the private and public sectors---speaking globally on customer service, change and resilience to turn obstacles to opportunities in our professional and personal lives.
Combining the energy of Gen Y with the experience of a Baby Boomer, Catherine has the 'street cred' to deliver the results you're after... DeVrye...Develops ideas, Designs Content, Delights audiences & Delivers results that YOU want. Hundreds of testimonials fomr 5 continents back that up.
Her autobiography, Who Says I Can't?, was released by Random House and nominated for the National Biography Award and is in North America under the title Hope as My Compass. On the cover, Bryce Courtenay says: 'story of hope and perseverance-when's the movie?'
Other best sellers, translated into over a dozen languages, include Hope Happens!...Words of Encouragement for Tough Times, Hot Lemon & Honey...Reflections For Success in Times of Change, The Customer Service Zoo and Good Service is Good Business, which was a # 1 best seller in Australia and Taiwan. Her newest, endorsed by Dr Edward DeBono is titled Paperclips Don't Grow on Trees-Add Value not cost to your bottom line
A former IBM executive, Catherine held roles in sales, marketing, communication and management development; and spent 2 years in Tokyo as Asia Pacific Headquarters Human Resource Manager.
An Australia Day ambassador, she was a former board member of the 3rd largest police service in the world, past CEO of Young Achievement Australia and worked for Ministers of Consumer Affairs, Education and Sport, where she was involved in the establishment of the Life. Be In It fitness campaign.
One of the most sought after speakers in Australia today-and always in search of new material-Catherine has trekked beyond Everest Base Camp and to Timbuktu! She's also cycled over the Andes, climbed 20,000' to the summit of Mt Kilimanjaro, swam from Europe to Asia...and was given the honor to carry the Olympic Torch on the day of the opening ceremonies of the Sydney 2000 Olympics-plus has a heart warming story of her personal journey from an orphanage in Canada, which she sometimes shares depending on your brief.
Catherine holds a Master of Science degree and has attended short courses at Harvard and the Mt Eliza Business School-but believes the best education is common sense!
MOST REQUESTED TOPICS:
Good Service is Good Business
Add Value not cost to Your Customers & Bottom Line
Success...Turn Obstacles to Opportunities-as you keep hope happening
Shift Happens-Conquer the Challenge of Change
She always customizes material to your theme and her delightfully humorous approach to presenting serious content has earned her repeat business on 5 continents amongst clients such as American Express, AT&T, Australian Tourism, Coca-Cola, Ernst & Young, 3M, Qantas, Red Cross, RollsRoyce-Royal Australian Airforce, World Triathlon Championships
Good Service is Good Business
From the #1 international best seller of the same name and 'Paperclips Don't Grow on Trees', endorsed by Dr Edward De Bono, your team will learn how to:
• Boost your bottom line without increasing cost
• Use service to differentiate you from your competition
• Gain market share through exceeding customer expectations
• Fight complacency.... Success today does not equal success tomorrow
• Increase brand loyalty by turning...
Conquer the Challenge of Change
- Many different individual roles create one united team
- Change is inevitable. Learning from change is optional
- Cure the curse of complacency
- Recession proof your attitude
- The 7 most expensive words in business are...'We have always done it that way'
- Success today doesn't equal success tomorrow so avoid complacency
- Winners become victors from...
Shift Happens-Turn obstacles to Opportunities with Hope, Humour, Attitude & Action
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