Theresa Syer

Certified Speaking Professional (CSP), Theresa Syer is one of today's most influential voices on the discipline of Customer Experience Management. An engaging and high energy speaker, she shares a fresh approach to enhancing the human connection that creates exceptional customer experiences.

She is recognized for her vibrant, often humorous addresses along with her unapologetic optimism and contagious enthusiasm. She has a unique ability to get the buy in from her audience, leaving them with renewed energy, insight, and the confidence to provoke change from within.

A successful entrepreneur, Theresa is the founding partner of the Syer Hospitality Group Inc., leading experts in Customer Experience Management. Her strategies and methodologies have helped convert organizations from product driven models to customer-centric cultures.

Theresa's passion for service excellence and customer engagement allows her to deliver a powerful message on the importance and benefits of being Customer Centric. She thoroughly inspires and invigorates teams to shake off mediocrity, master the customer experience and earn a defendable competitive advantage!

Theresa has been a keynote speaker and presenter for some of North America's most respected organizations including:

•· Alabama Governor's Tourism Conference

· Boating Ontario

· Calgary Stampede

· Chartwell Retirement Living

· Choice Hotels Canada

· Camping Ontario

· CMAC – Club Management Association of Canada

· Fairmont Hotels

· Four Seasons Hotels

· Global Business Travel Association

· Hyatt Hotels

· Intercontinental Hotels

· Legend Boats

· Meeting Professionals International

· Mercedes Benz

· Mississippi Economic Development

· MRAA - Marine Retaillers Association

· Nissan

· RBC Convention Centre

· RVDA - Recreation Vehicle Dealers Association

· Skier’s Choice

· Sunshine Village Ski Resort

· Texas Apartment Association

Her 35 years of industry experience include being the Regional Director of Sales & Marketing with an international hotel management company overseeing such brands as Sheraton, Hyatt, Omni, and Ramada. Her early career days included working with a tourism bureau, and travel agency.