Brian Lee, CSP is North America's leading expert in the field of World-Class Patient Satisfaction, HCAHPS, Value-Based Purchasing, and Nurse and Employee Retention.
As the CEO of Custom Learning Systems Group, Brian and his team have led hundreds of hospitals and healthcare organizations through the journey to Service Excellence.
Brian not only educates his audience on the how-to's of patient, staff, and physician loyalty (a particularly important subject in this era of HCAHPS and Value-Based Purchasing), he also inspires hope and commitment, resulting in a renewed passion for caregiving.
Many of his clients have earned regional and national recognition for extraordinary patient and employee satisfaction.
6 Reasons why you can count on Brian for your next conference or speaking event:
1. Brian Lee Gets Immediate Results
With a track record of personally speaking to over half a million people in the past 33 years as a professional speaker, Brian consistently earns an astonishing audience rating of 4.9 (out of a possible 5). Brian has received hundreds of letters and e-mails testifying to the long-term impact and influence he has in the healthcare workplace and with people's careers and lives.
2. Brian Lee's Remarkable Customizing Skills are his Trademark
Every speaking engagement is customized for each new audience. This quote from Rick Martinez's unsolicited letter is typical of the feedback received from literally hundreds of meeting planners who consistently rave about Brian's unique 37 step process of custom-tailoring and personalizing each and every presentation, right down to the detail of remembering names!
"I am especially impressed with your ability to grasp the issues we're struggling with at Westinghouse and to be able to incorporate them into the seminar. In fact, one Human Resource manager commented, "I'm embarrassed because Brian knows more about my company than I do." Your research and homework obviously paid off."
Rick Martinez,
Human Resources Specialist
3. Brian Lee Educates, Empowers, Entertains, and Recommends
Brian is not just a motivational speaker. He is a leading edge, high-content educator who enhances his crystal-clear delivery skills with a unique combination of sincerity, relevant humor, and passion, with step-by-step recommendations for implementation. Put Brian on the platform for you, then get ready to see your people take action.
4. Brian Lee is a CSP...Certified Speaking Professional
Certified Speaking Professional (CSP) is an earned designation conferred by the National Speakers Association to recognize demonstrated commitment to the speaking profession through proven speaking experience. Brian Lee received this prestigious certification in 1993. Only 450 people in the world have passed the rigorous criteria to attain this coveted designation.
5. Brian Lee is a Leading-Edge Author
In addition to his busy speaking calendar, Brian brings the credibility of having authored 6 books including: Satisfaction Guaranteed, Keep Your Nurses and Healthcare Professionals for Life, Hospital of Choice, One Minute Name Memory, and Healthcare Employer of Choice.
6. Brian Lee is "Mr. Enthusiasm"
Brian Lee focuses on the joy that is gained from a job well done. The nickname "Mr. Enthusiasm" wasn't created by a public relations firm, but rather "leapt" from the pages of tens of thousands of audience evaluation forms from Brian's diary of over 4000 plus speaking engagements during the past 33 years.
Brian Lee, CSP is North America's leading expert in the field of World-Class Patient Satisfaction, HCAHPS, Value-Based Purchasing, and Nurse and Employee Retention.
As the CEO of Custom Learning Systems Group, Brian and his team have led hundreds of hospitals and healthcare organizations through the journey to Service Excellence.
Brian not only educates his audience on the how-to's of patient, staff, and physician loyalty (a particularly important subject in this era of HCAHPS and Value-Based Purchasing), he also inspires hope and commitment, resulting in a renewed passion for caregiving.
Many of his clients have earned regional and national recognition for extraordinary patient and employee satisfaction.
6 Reasons why you can count on Brian for your next conference or speaking event:
1. Brian Lee Gets Immediate Results
With a track record of personally speaking to over half a million people in the past 33 years as a professional speaker, Brian consistently earns an astonishing audience rating of 4.9 (out of a possible 5). Brian has received hundreds of letters and e-mails testifying to the long-term impact and influence he has in the healthcare workplace and with people's careers and lives.
2. Brian Lee's Remarkable Customizing Skills are his Trademark
Every speaking engagement is customized for each new audience. This quote from Rick Martinez's unsolicited letter is typical of the feedback received from literally hundreds of meeting planners who consistently rave about Brian's unique 37 step process of custom-tailoring and personalizing each and every presentation, right down to the detail of remembering names!
"I am especially impressed with your ability to grasp the issues we're struggling with at Westinghouse and to be able to incorporate them into the seminar. In fact, one Human Resource manager commented, "I'm embarrassed because Brian knows more about my company than I do." Your research and homework obviously paid off."
Rick Martinez,
Human Resources Specialist
3. Brian Lee Educates, Empowers, Entertains, and Recommends
Brian is not just a motivational speaker. He is a leading edge, high-content educator who enhances his crystal-clear delivery skills with a unique combination of sincerity, relevant humor, and passion, with step-by-step recommendations for implementation. Put Brian on the platform for you, then get ready to see your people take action.
4. Brian Lee is a CSP...Certified Speaking Professional
Certified Speaking Professional (CSP) is an earned designation conferred by the National Speakers Association to recognize demonstrated commitment to the speaking profession through proven speaking experience. Brian Lee received this prestigious certification in 1993. Only 450 people in the world have passed the rigorous criteria to attain this coveted designation.
5. Brian Lee is a Leading-Edge Author
In addition to his busy speaking calendar, Brian brings the credibility of having authored 6 books including: Satisfaction Guaranteed, Keep Your Nurses and Healthcare Professionals for Life, Hospital of Choice, One Minute Name Memory, and Healthcare Employer of Choice.
6. Brian Lee is "Mr. Enthusiasm"
Brian Lee focuses on the joy that is gained from a job well done. The nickname "Mr. Enthusiasm" wasn't created by a public relations firm, but rather "leapt" from the pages of tens of thousands of audience evaluation forms from Brian's diary of over 4000 plus speaking engagements during the past 33 years.
Everyone's A Caregiver
Transform the Patients' Experience through Education, Engagement and Empowerment
- Inspire ancillary and support department's frontline to see themselves as caregivers
- Replace your people's empathy bank when they feel burned out, or task driven, with mindful presence
- Create a powerful lasting patient relationship through the use of "Chat Time" at the beginning of every shift
- Master the 7 critical practices of a...
The Magic of Engagement
Achieve a Breakthrough in the HCAHPS/Patient Experience through Engagement at Every Level
- Avoid the 2 fatal mistakes most hospitals make about HCAHPS improvement, and know exactly what to do
- Implement the single most important best practice to both improve the patient experience and engage and empower your frontline staff
- Discover the 12 biggest barriers to frontline engagement, and learn how to overcome them
- Apply the...
Keep Your Nurses and Healthcare Professionals for Life
The 4 Imperatives of How to Inspire, Retain, Motivate, and
Empower Patient Focused Nurses (& Everybody Else!)
- Implement the 12 Attributes of a patient-driven culture so that nurses never want to leave
- Unlock the genius of nurse empowerment through frontline ownership and accountability
- Enhance employee morale and patient/customer satisfaction at the same time
- Create powerful incentives to improve...
Rural Hospital Renaissance
THE FACTS:
- Nationwide, 71 Rural Hospitals have closed since 2010.
- National Rural Health Association has identified another 683 more hospitals across the county are at risk of closing
- Effectively educate your leaders on the core skills...
Virtual Presentation
8 recomendar Brian
Publica tu propia reseña verificada cuando contrates a este orador a través de eSpeakers.
Prowers Medical Center
In situ
J.S., Director of IT, Prowers Medical Center
Verificado @prowersmedical.com"Engaging, energetic, entertaining and fun. I can't believe I enjoyed a talk on HCAHPS!"
Wisconsin Organization of Nurse Executives
In situ
D.J., DNP, RN, Program Chair, Wisconsin Organization of Nurse Executives
Verificado @gmail.comDear Brian, The WONE Conference Planning Committee and the Board of Directors would like to thank you for speaking at our 2017 annual conference in the Wisconsin Dells. Your two general sessions, The HCAHPS Hospital of Choice, and The Magic of Engagement: Connecting the "WHY", were well received by the attendees and have significant positive feedback on our evaluation. Our attendees also greatly appreciated your complete engagement with them and the way you tailored your two talks with pictures and quotes from participants as well as the other speakers. This special touch made us feel like we were your only thought in the world and made a very positive impression that will last for quite some time. Not only were we educated, we were entertained. I also want to compliment your behind the scenes staff, Doreen Goodberry and Rhonda Stel. Their attention to detail kept us on track and added to the ease with which we were able to get all of our work accomplished. Once again thank you so much for your presentations and for helping to make our conference a huge success.
Ozarks Medical Center
In situ
A.W., Manager Care Coordination, Ozarks Medical Center
Verificado @ozarksmedicalcenter.comBrian so inspirational. He did ignite everyone's willingness and shows us our ability to influence change. He gave multiple ideas on how we can influence others. He motivates me to be the best manager I can be
West Virginia
In situ
R.C.M., Organizational Development Consultant, West Virginia
My organization had the pleasure of hearing Brian Lee present his keynote message, Keep Your Nurses for Life, at a leadership retreat for over 300 of our front-line and senior leaders. We had planned to use the leadership retreat as a venue for introducing a new process for onboarding new employees into the organization. Knowing that the new process for was likely to "make waves" within the culture, we knew that it was important to select a dynamic speaker who would energize and empower the leadership team. We considered a lot of different speakers from all over the globe, but in hindsight we could not have been more pleased with our decision to go with Brian. I have worked with a lot of professional speakers over the years and none of them have been as personable an accommodating as Brian. I particularly appreciated his partnership and advice prior to the event. He spent time with the human resources team, the senior leadership team, and a group of customers to ensure that his message would be relevant to our needs. In addition, he crafted a custom-made job aid that helped solidify his key points and reinforce the importance of onboarding. His insights, training, and support have been invaluable as we continue on our journey to change culture.
New Mexico Rural Hospital Network
In situ
S.S., Executive Director, New Mexico Rural Hospital Network
"Brian showed some excellent, relevant content that can make a real difference in our organization."
Tennessee Rural Partnership
In situ
M.A.W., Network Development Coordinator, Tennessee Rural Partnership
"Excellent resource would recommend using Mr. Lee for network groups and boards. Creative approaches to things we do on a daily basis."
Rural Health Network of Oklahoma
In situ
J.B., Rural Health Network of Oklahoma
"Brian Lee is a talented speaker with the talent to convey leadership skills in a fun way."
Cameron Memorial Community Hospital
In situ
E.K., HR Coordinator, Cameron Memorial Community Hospital
The quality of this presenter is one of a kind - it's had to find compassion, education and laughter. The content is unbelievably true!
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