Mark Hordes

Mark Hordes is a senior business advisor and consultant, and is a well recognized global professional services business consultant, business author, and advisor to senior services executives. Over the past 25 years, he has consulted with organizations all over the world and has been profiled in business journals and newspapers and interviewed on radio and television. He is the co-author, with James Alexander, of S-Business:Reinventing the Services Organization, published in October 2003 by Select Books.

Mark also was the 2001 winner of The Association for Service Management International (AFSMI) Writers Award for best professional services sales article for his feature article, "Best Day, Every Day, Rules for the Road for ‘Getting to Yes’ in Selling Professional Services."

Mark has successfully worked in all phases of the services industry: consultant, executive, Big Five partner, executive vice president of professional services, international consulting vice president, and strategy advisor to U.S. and multinational corporations.

Mark is a graduate of the American Graduate School of International Management, "Thunderbird," the number-one ranked international management business school in the world. Additionally, he holds an MBA/MS from Aurora University and a BS from the University of Houston. A keynote business conference speaker, he has presented at over 200 corporate events and industry meetings.

MOST REQUESTED TOPICS:
The 10 Commandments of Selling Professional Services
The Success System for Leading and Managing the Services Sales Organization
Increasing Services Sales Productivity 
Sales Secrets of Relationship Selling 
Five Winning Business Development Strategies 
Person-to-Person Client Development for the Professional Services Firm 
Six Top Secrets of Successful Services Sales Professionals 
Quota-Busting Strategies for Selling Services 
How to Win Highly Profitable Service Engagements 
Six Successful Ways to Motivate the Product-Sales Force to Sell Services 
Marketing and Professional Services Trends and Best Practices 
How to Build Your Services Brand 
How to Market Professional Services 
How to Successfully Sell to the “C” Level in Any Company 
How to Build Brand Congruence Inside and Outside Your Company 
Building an Effective Services Marketing Plan: Steps to Success 
How to Successfully Integrate the Sales and Services Team 
Best Day, Every Day: Rules for the Road to “Getting to Yes” in Selling Professional Services 
Market-Facing Strategies that Never Fail 
Making Change Work: How to Manage Individual and Organizational Change 
How to Create a Common Fate and Shared Destiny Culture 
How to Build a Great Services Organization 
How to Create the Total-Solution Services Organization 
Global Best Practices of High-Performing S-Businesses 
Services as the Ultimate Strategy for Product Companies 
Recruiting and Retaining Top Talent 
Leading and Managing the Professional Services Firm 
How to Become a Successful Consultant 
Core Consulting Skills Boot Camp 
How to Successfully Manage Any Client Engagement 
Process Facilitator Skills 
How to Measure Service Effectiveness and Efficiency 
Managing the High-Performance Team 
White-Collar Productivity: Managing and Measuring Internal Customer Relationships 
Creating Competitive Advantage: The Ultimate Weapon for Your Services Company 
Taking the Pulse of the Services Organization: How to Benchmark Your Company Against the Best 
The S-Business Opportunity: Generating Sales and Profits for Service Support Organizations 
The Transforming Technical Experts Into Trusted Advisors