Sheila Kessler, PhD
Dr. Sheila Kessler uses a combination of high tech and high touch to help companies use customer focus and employee engagement to deliver top performance. Her keynotes, coaching, consulting and training are practical and profound; they highlight fun and financial well-being.
Expert areas include Measuring and Managing Customer Satisfaction; Employee Recognition and Engagement, Strategic Planning, Leadership, Baldrige, Benchmarking, 360 degree performance reviews and teamwork. She has worked in over 57 countries in these vital areas to company excellence. She draws in an enteraining and practical way from her management experience in the 1980's and 1990's helping two Fortune 500 companies become more customer focused, e.g., Microsoft and Fluor Daniel, the largest engineering company in the U.S. Both have been in Fortune's Most Admired Companies for years running. Both were ""underdogs"" in the market when she was there and transformed themselves in leaders in their fields.
Clients have included over 100 of the leading Fortune 500 companies and include such organizations as Schwab, Marriott, L.L. Bean, FedEx, NASA, StorageTek, Eka Chemicals, Seagate, City of Sunnyvale, City of San Jose, Kaiser Permanente, Hoag Hospital, Department of Motor Vehicles, Golden State Foods, and scores of others. . She is author of Total Quality Service, Measuring and Managing Customer Satisfaction and Executive Coaching Toolkit.
Dr. Kessler also was Winner of the California CPA Society's Trainer of the Year, won Fluor Daniel's ""Woman of Achievement"" award and the Federal Government's ""Outstanding Consultant Award."" She has done over 1000 keynote speeches and workshops from Singapore to Munich, with an average satisfaction rating of 95 percent.
"Dr. Sheila Kessler uses a combination of high tech and high touch to help companies use customer focus and employee engagement to deliver top performance. Her keynotes, coaching, consulting and training are practical and profound; they highlight fun and financial well-being.
Expert areas include Measuring and Managing Customer Satisfaction; Employee Recognition and Engagement, Strategic Planning, Leadership, Baldrige, Benchmarking, 360 degree performance reviews and teamwork. She has worked in over 57 countries in these vital areas to company excellence. She draws in an enteraining and practical way from her management experience in the 1980's and 1990's helping two Fortune 500 companies become more customer focused, e.g., Microsoft and Fluor Daniel, the largest engineering company in the U.S. Both have been in Fortune's Most Admired Companies for years running. Both were ""underdogs"" in the market when she was there and transformed themselves in leaders in their fields.
Clients have included over 100 of the leading Fortune 500 companies and include such organizations as Schwab, Marriott, L.L. Bean, FedEx, NASA, StorageTek, Eka Chemicals, Seagate, City of Sunnyvale, City of San Jose, Kaiser Permanente, Hoag Hospital, Department of Motor Vehicles, Golden State Foods, and scores of others. . She is author of Total Quality Service, Measuring and Managing Customer Satisfaction and Executive Coaching Toolkit.
Dr. Kessler also was Winner of the California CPA Society's Trainer of the Year, won Fluor Daniel's ""Woman of Achievement"" award and the Federal Government's ""Outstanding Consultant Award."" She has done over 1000 keynote speeches and workshops from Singapore to Munich, with an average satisfaction rating of 95 percent.
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