Sam Deep
Sam Deep launched his speaking career in 1986 after 15 years of teaching and administration at the University of Pittsburgh. Since then he has spoken in front of over 100,000 people, his internationally published books have sold over 1,000,000 copies, and his last four audio tapes have been featured on USAir's EntertainAir.
When Dennis Waitley said that Sam's books brilliantly cut straight through to the core values and actions that produce results, he was referring to "Smart Moves" (now in fourteen printings and thirteen languages), "What to Say to Get What You Want," "Yes You Can!," "Smart Moves for People in Charge," "Power Tools," "Close the Deal," "Act On It!" and his latest "Lost & Found."
Sam's ideas about management have been quoted in newspapers and magazines throughout the country as well as on CNN-FN, CNBC, and WGN radio Chicago. On top of his consulting practice, he is an adjunct professor of leadership at the Tepper Scholl of Business of Carnegie Mellon University. For five years he hosted "Following the Leader" a weekly radio program in Pittsburgh that focuses on Jesus of Nazareth as a role model for organizational leadership.
Clients who have asked him back for encore presentations include: Alcoa, Allegheny Power, American Institute of Banking, American Society of Association Executives, Bahamas Ministry of Tourism, Baker Engineers, Bayer Corporation, Caribe Hilton Hotel, Carnegie Mellon University, Carolina Cattleman's Association, CEO Clubs of America, Cutler-Hammer, Deloitte & Touche, Grant Thornton, Hallmark Cards, Heinz USA, International Customer Service Association, Mellon Bank, Merck, New York University, OfficeMax, People's Natural Gas, PNC Bank, PPG Industries, Pittsburgh Symphony, Puerto Rico Hotel and Tourism Association, Starter Corporation, Uniform Code Council, United Mental Health, U.S. Foodservice, Veterans Administration, and Westinghouse.
MOST REQUESTED TOPICS:
When your group of from 50 to 1500 needs encouragement, inspiration, and motivation with 30 to 90 minutes to hear it, you can have a made-to-order presentation that meets the need. By planning together we'll make sure that the talk of your choice blends just the right amount of inspiration, substance, and humor. If the talk you want isn't listed here we may be able to create it from one of Sam Deep's many books and programs.
Twelve Keys to Success
What distinguishes highly successful people from their less successful counterparts? This uplifting program answers that question. It furnishes the encouragement, the insight, and the instruction you need to embrace behavior that increases your happiness, advances your career, and enhances your value to the people around you. It shows you how to: (1) bring your priorities in line with your core vales and beliefs; (2) pack your "void" with the best filling; (3) abandon hope for a better yesterday and stop waiting for a better tomorrow; (4) end negative thinking and self-talk; (5) ensure success rather than prevent failure; (6) change your response to stressful people and events; (7) think, speak, and act as successful people do; (8) endure the pain of feedback in order to secure the joy of growth; (9) speak with impact; (10) give people good listening-to's; (11) catch people in the act of victory; and (12) serve. [Companion half-day or full-day programs available.]
Winning Words
The rudder steers the ship, the reins turn the horse, and your tongue shapes your life. In other words, you are what you speak. The person you have become is an accumulation of all the words you have allowed to trip from your lips over the years. In your case, have those words molded a positive, powerful, and prosperous person? If so, most of your daily language probably appears on the good side of the "Winner-Whiner Chart." Let's look together at what other words you can move over from the not-so-good side to further ensure your personal and professional success. [Participants receive the "Winner-Whiner Chart."]
What to Say to Get What You Want
This humorous, yet sobering, program on dealing with difficult people calls for audience participation. Members of your group role play eight cantankerous characters two bosses ("Puzzle" and "Turbo"), two employees ("Griper" and "Can-do"), two coworkers ("Backstabber" and "Leech"), and two customers ("Complainer" and "VIP"). Next, participants discover how to use these "Ten Commandments of Change" to encourage improved behavior: (1) expect the best; (2) listen before talking, think before acting; (3) get to the point; (4) change what they do, not who they are; (5) model the performance you desire; (6) adapt your approach to the person; (7) protect dignity and self-respect; (8) appeal to self-interests; (9) rejoice at success; and (10) cut your losses with remorse, not guilt. [Companion half-day or full-day programs available.]
Getting from Yesterday to Tomorrow
Ben Franklin was wrong three things in life are inevitable: death, taxes, and change. This program identifies today's nine sources of "mega-change" as technology, mergers, restructuring, diversity, workforce, productivity, markets, regulation, and culture. It answers two questions: What actions can I take to make me more resilient to change and profit more from it? And what ten steps should I take the next time I need others to embrace change?
The Steel-Spiked Servant
Spike leadership behavior builds accountability. It encourages employees to accept responsibility for their actions. Servant leadership behavior builds ownership. It incites employees to partner with you in the success of your team. Not many leaders exhibit both behaviors at least not until they hear this moving message that borrows from the Gideon Bible and the life of Norman Schwartzkopf. The Steel-Spiked Servant surveys the 14 most critical dimensions of leadership, starting with vision and ending with teamwork. [Expands to as much as four days for leadership development at all levels.]
The Seven Deadly Sins of Speech-Making
Are you guilty of the worst speaking mistakes? Find out how you can stop making them and how to replace them with techniques that will have you presenting yourself with impact every time you step to the lectern. [Companion half-day, one-day, and two-day programs available with videotaping options.]
It's Not What You Say That Counts
Communication research confirms that our words account for only about 7% of the messages we send. Let's talk about the other 93%. Actually, let's not talk about it let's show it. You'll "see" pupils that grow, eyebrows that fall, and gestures that condemn. You'll "feel" handshakes that bond. You'll "hear" voices that excite. You'll harness the power of your nonverbal communication.
Ten Commandments of Exceptional Customer Service
Before you can give knock-your-socks-off service, you need to know what it is. You also need to know what you're already doing well, where to improve it, and how to make it happen. The "Ten Commandments" include the behavior required by management as well as front-line employees to create a quality service team. [Companion half-day, one-day, or two-day programs available.]
Close the Deal
You and your prospects are fed up with the old selling tricks. You're tired of failing with them, and they're tired of being manipulated by them. Not only that they can see right through them. Are you ready for fresh ideas that will increase your commissions? Surf with Sam Deep through the inspiring insights and proven prescriptions from his latest book.
Sam has many other programs available in the areas of leadership development, management challenges, team building, and customer service in formats from Keynotes to one and two-day training seminars.
Seven Secrets of Highly Effective CEOs
The Power Tools Seminar
Managing Conflict, Anger, and Stress
Make It Happen--The Teamwork Challenge
Building and Sustaining High Performance Work Teams
Quality Service: Defining It, Building It, and Sustaining It
Sam Deep launched his speaking career in 1986 after 15 years of teaching and administration at the University of Pittsburgh. Since then he has spoken in front of over 100,000 people, his internationally published books have sold over 1,000,000 copies, and his last four audio tapes have been featured on USAir's EntertainAir.
When Dennis Waitley said that Sam's books brilliantly cut straight through to the core values and actions that produce results, he was referring to "Smart Moves" (now in fourteen printings and thirteen languages), "What to Say to Get What You Want," "Yes You Can!," "Smart Moves for People in Charge," "Power Tools," "Close the Deal," "Act On It!" and his latest "Lost & Found."
Sam's ideas about management have been quoted in newspapers and magazines throughout the country as well as on CNN-FN, CNBC, and WGN radio Chicago. On top of his consulting practice, he is an adjunct professor of leadership at the Tepper Scholl of Business of Carnegie Mellon University. For five years he hosted "Following the Leader" a weekly radio program in Pittsburgh that focuses on Jesus of Nazareth as a role model for organizational leadership.
Clients who have asked him back for encore presentations include: Alcoa, Allegheny Power, American Institute of Banking, American Society of Association Executives, Bahamas Ministry of Tourism, Baker Engineers, Bayer Corporation, Caribe Hilton Hotel, Carnegie Mellon University, Carolina Cattleman's Association, CEO Clubs of America, Cutler-Hammer, Deloitte & Touche, Grant Thornton, Hallmark Cards, Heinz USA, International Customer Service Association, Mellon Bank, Merck, New York University, OfficeMax, People's Natural Gas, PNC Bank, PPG Industries, Pittsburgh Symphony, Puerto Rico Hotel and Tourism Association, Starter Corporation, Uniform Code Council, United Mental Health, U.S. Foodservice, Veterans Administration, and Westinghouse.
MOST REQUESTED TOPICS:
When your group of from 50 to 1500 needs encouragement, inspiration, and motivation with 30 to 90 minutes to hear it, you can have a made-to-order presentation that meets the need. By planning together we'll make sure that the talk of your choice blends just the right amount of inspiration, substance, and humor. If the talk you want isn't listed here we may be able to create it from one of Sam Deep's many books and programs.
Twelve Keys to Success
What distinguishes highly successful people from their less successful counterparts? This uplifting program answers that question. It furnishes the encouragement, the insight, and the instruction you need to embrace behavior that increases your happiness, advances your career, and enhances your value to the people around you. It shows you how to: (1) bring your priorities in line with your core vales and beliefs; (2) pack your "void" with the best filling; (3) abandon hope for a better yesterday and stop waiting for a better tomorrow; (4) end negative thinking and self-talk; (5) ensure success rather than prevent failure; (6) change your response to stressful people and events; (7) think, speak, and act as successful people do; (8) endure the pain of feedback in order to secure the joy of growth; (9) speak with impact; (10) give people good listening-to's; (11) catch people in the act of victory; and (12) serve. [Companion half-day or full-day programs available.]
Winning Words
The rudder steers the ship, the reins turn the horse, and your tongue shapes your life. In other words, you are what you speak. The person you have become is an accumulation of all the words you have allowed to trip from your lips over the years. In your case, have those words molded a positive, powerful, and prosperous person? If so, most of your daily language probably appears on the good side of the "Winner-Whiner Chart." Let's look together at what other words you can move over from the not-so-good side to further ensure your personal and professional success. [Participants receive the "Winner-Whiner Chart."]
What to Say to Get What You Want
This humorous, yet sobering, program on dealing with difficult people calls for audience participation. Members of your group role play eight cantankerous characters two bosses ("Puzzle" and "Turbo"), two employees ("Griper" and "Can-do"), two coworkers ("Backstabber" and "Leech"), and two customers ("Complainer" and "VIP"). Next, participants discover how to use these "Ten Commandments of Change" to encourage improved behavior: (1) expect the best; (2) listen before talking, think before acting; (3) get to the point; (4) change what they do, not who they are; (5) model the performance you desire; (6) adapt your approach to the person; (7) protect dignity and self-respect; (8) appeal to self-interests; (9) rejoice at success; and (10) cut your losses with remorse, not guilt. [Companion half-day or full-day programs available.]
Getting from Yesterday to Tomorrow
Ben Franklin was wrong three things in life are inevitable: death, taxes, and change. This program identifies today's nine sources of "mega-change" as technology, mergers, restructuring, diversity, workforce, productivity, markets, regulation, and culture. It answers two questions: What actions can I take to make me more resilient to change and profit more from it? And what ten steps should I take the next time I need others to embrace change?
The Steel-Spiked Servant
Spike leadership behavior builds accountability. It encourages employees to accept responsibility for their actions. Servant leadership behavior builds ownership. It incites employees to partner with you in the success of your team. Not many leaders exhibit both behaviors at least not until they hear this moving message that borrows from the Gideon Bible and the life of Norman Schwartzkopf. The Steel-Spiked Servant surveys the 14 most critical dimensions of leadership, starting with vision and ending with teamwork. [Expands to as much as four days for leadership development at all levels.]
The Seven Deadly Sins of Speech-Making
Are you guilty of the worst speaking mistakes? Find out how you can stop making them and how to replace them with techniques that will have you presenting yourself with impact every time you step to the lectern. [Companion half-day, one-day, and two-day programs available with videotaping options.]
It's Not What You Say That Counts
Communication research confirms that our words account for only about 7% of the messages we send. Let's talk about the other 93%. Actually, let's not talk about it let's show it. You'll "see" pupils that grow, eyebrows that fall, and gestures that condemn. You'll "feel" handshakes that bond. You'll "hear" voices that excite. You'll harness the power of your nonverbal communication.
Ten Commandments of Exceptional Customer Service
Before you can give knock-your-socks-off service, you need to know what it is. You also need to know what you're already doing well, where to improve it, and how to make it happen. The "Ten Commandments" include the behavior required by management as well as front-line employees to create a quality service team. [Companion half-day, one-day, or two-day programs available.]
Close the Deal
You and your prospects are fed up with the old selling tricks. You're tired of failing with them, and they're tired of being manipulated by them. Not only that they can see right through them. Are you ready for fresh ideas that will increase your commissions? Surf with Sam Deep through the inspiring insights and proven prescriptions from his latest book.
Sam has many other programs available in the areas of leadership development, management challenges, team building, and customer service in formats from Keynotes to one and two-day training seminars.
Seven Secrets of Highly Effective CEOs
The Power Tools Seminar
Managing Conflict, Anger, and Stress
Make It Happen--The Teamwork Challenge
Building and Sustaining High Performance Work Teams
Quality Service: Defining It, Building It, and Sustaining It
