Samantha Irwin
Making your business THE place to WORK, STAY, and SHOP.
Inspiring and educating teams to create exceptional Customer Experiences that foster loyalty and advocacy, driving both financial success and heartfelt service for brick-and-mortar businesses.
With over 25 years of experience in leadership, Samantha's dual background in middle school teaching and boutique hotel ownership has uniquely positioned her to empower and educate business leaders and their front-line Customer Service staff.
Organizations and businesses hire Samantha for engaging and inspiring keynote speeches and workshops.
After hearing Samantha speak, leaders feel inspired and equipped to adjust attitudes and interactions so those they lead can become partners rather than "clock punchers". There's a necessary mindset shift that transforms front-facing customer service staff from basic to brilliant!
As the creator of the Power of People Academy and the Creating a Culture Deck, she equips businesses to provide consistently Exceptional Customer Experiences, fostering thriving enterprises and fulfilled staff.
Samantha's commitment extends to teaching business owners how to make their establishments preferred workplaces and favored customer destinations.
Inspiring and educating teams to create exceptional Customer Experiences that foster loyalty and advocacy, driving both financial success and heartfelt service for brick-and-mortar businesses.
With over 25 years of experience in leadership, Samantha's dual background in middle school teaching and boutique hotel ownership has uniquely positioned her to empower and educate business leaders and their front-line Customer Service staff.
Organizations and businesses hire Samantha for engaging and inspiring keynote speeches and workshops.
After hearing Samantha speak, leaders feel inspired and equipped to adjust attitudes and interactions so those they lead can become partners rather than "clock punchers". There's a necessary mindset shift that transforms front-facing customer service staff from basic to brilliant!
As the creator of the Power of People Academy and the Creating a Culture Deck, she equips businesses to provide consistently Exceptional Customer Experiences, fostering thriving enterprises and fulfilled staff.
Samantha's commitment extends to teaching business owners how to make their establishments preferred workplaces and favored customer destinations.
Crafting Unforgettable Customer Experiences - The Power of a Well-Designed Customer Journey
Format: _ minute [keynote, workshop, breakout, etc..]
This program is perfect for:
- Overwhelmed small business owners.
- Leaders who have different departments i.e. housekeeping, front desk, maintenance, customer service staff.
The audience will leave with:
- Financial Insights: Understand the dire financial impact of...
Beyond Survival: Achieving Sustainable Business Growth
Format: keynote, workshop, breakout
This program is perfect for:
- Small business owners who hire and train employees.
- Leaders who want to create a culture where staff feel valued, stick around, and contribute to the financial success of the business.
The audience will leave with:
● Unveil the Hidden Costs of Turnover:...
The Power of Your People
Format: _keynote
This program is perfect for:
- Small business owners
- Leaders interested in reducing staff turnover
The audience will leave with:
- Retention Enhancement: Uncover hidden unconscious biases from staff, customers, and leaders that lead to high turnover.
