Jill Raff is a globally recognized expert among the Top 150 Global Customer Experience Thought Leaders and Influencers. She teaches companies how to Transform Transactions into Interactions™ through her methodology connecting the employee experience (EX) to the customer experience (CX) – EX2CX™.

Partner with Jill to develop leadership potential, employee engagement systems, strong communication, and emotional intelligence in the workplace, producing the benefit of a strong ROI. Her clients create a genuine “work-family” culture starting with the leadership with an Inside-Out Framework that increases revenue, ratings, and repeat customers while decreasing expensive employee turnover.

Jill Raff motivates and instructs organizations in the restaurant and hospitality industries to create 5-star customer experiences through EX2CX™ -- the unique strategy that turns your employees into advocates and customer magnets.

While many professionals talk about the customer experience – Jill Raff has lived it from day one. Jill grew up working with her parents, owner/operators of one of the first McDonald’s franchises in the world, store #150. Her customer service philosophy originated from observing and working with her mother and father and their interactions with legendary founder Ray Kroc. EX and CX are in Jill’s DNA.

Based on her diverse background working in multiple industries – and living in 7 countries – Jill developed her proprietary E3+1 Recipe, often described as “where McDonald’s and Michelin meet.”