Mike, the President and founder of ServiStar Consulting which has celebrated it's 22nd Year serving financial institutions in the U.S. and Canada. Mike is one of the most sought after speakers in the industry, published researcher and author. Mike and his organization work with organizations teaching them how to become more profitable through outstanding leadership, management and Custoomer Experience. Mike's clients are award winners in their field. 

Prior to starting ServiStar Consulting in 1998, Mike worked as a senior executive where he led the institution to a number two ranking, in product penetration and in the top twenty-five in "value to customer." In addition to an undergraduate degree in Organizational Development, Mike is certified as an Executive Coach, by the International Coaching Federation.

Books by Mike:
• Creating and Maintaining a Sales and Service Culture
• Coaching for Performance
Published Research:
• Attributes and Skills Common Among High Performing Managers
• Attributes and Skills Common Among High Performing Sales and Service Performers.