Frank X. Maguire
Frank Maguire is one of the nation’s leading authorities on corporate culture, leadership, customer service, productivity and communications.
As the first Senior Vice President of Industrial Relations for FedEx, Maguire is the creator of the corporate culture that made the company the multi-billion dollar success story of the past 20 years. He helped turn the phrase “absolutely, positively overnight” from a promise to a guarantee.
Before his work with FedEx, Maguire was head of program development at ABC Radio Network. He hired Ted Koppel and Charles Osgood, giving them their first on-air broadcast jobs.
He has served as Director of Marketing and Public Relations for American Airlines, and was Vice President at KFC when it was the fastest growing company on the New York Stock Exchange.
When in his 20’s, Maguire served in the Office of the President under both John F. Kennedy and Lyndon B. Johnson. Maguire was one of the five original task force members who created Project Headstart and the Special Olympics.
Today, Frank Maguire is seen as a business guru, illuminating audiences from Beijing to Dubai, London to Los Angeles. He is both a business teacher and a master storyteller, offering a realistic and human approach to business and leadership success.
MOST REQUESTED TOPICS:
The Success Secrets of FedEx
FedEx completely changed the way the world does business. The concept of overnight and weekend delivery, now a virtual necessity, became a reality with FedEx. But the company’s success wasn’t due just to its unique model of delivering packages. Its continued growth from its inception in 1971 to today are based on a wide range of innovative approaches. Frank Maguire, formerly a top executive with FedEx, explains how the company’s focus on both its people-oriented culture and its outcome-oriented management has built one of the world’s most successful firms.
Indifference is the Enemy
Every company has a growth cycle, and it’s common for firms to experience a period of complacency. Even when enthusiasm prevails at the top, indifference toward the customer can find its way into the trenches of an organization. But that has to be overcome, says Frank Maguire, or customers will vote with their feet and leave unannounced. Find out why indifference is the enemy….and what to do about it.
Creating Customer Equity
There are thousands of books on customer service. But most corporations fail to see the customer as their core equity. After all, customer relationships are hard to measure and never appear on a balance sheet. But in the long run, companies with carefully-managed customer relationships survive and prosper.
Communications: The Critical Test
For Corporations and the People Who Work for ThemEffective internal communications are the central nervous system of the corporation. When communications are not effective, people feel anxious and confused and they’re less productive. Frank Maguire defines communications simply as: message sent, message received and message responded to. It boils down to establishing credibility, respect, openness and trust.
Who Cares About Leadership?
Enormous productivity pressures, intense competition, and the stress involved in managing today’s workforce all contribute to an increasing attitude of cynicism toward the idea of “leadership.” Yet leadership still matters and it can be learned. But it has to be practiced and personalized. Find out why Frank Maguire thinks leadership takes both courage and confidence: the willingness to go out on the end of a diving board and jump. It takes vision: the ability to see around the corner. It takes practicality: the skill of knowing what needs to be done to make it feasible for people to execute your requests. And it takes genuine enthusiasm for the effort: energy that must be passionate and real.
The Simplicity of Sophisticated Selling
Almost every element of business has a selling component, yet this important concept is almost never taught in business schools. Selling skills are typically taught through on-the-job training. But there’s a philosophy underpinning effective selling and a winning approach that cannot fail. Frank Maguire boils it all down to listening with an open mind, hearing with understanding, and maintaining a sense of urgency and mission. Selling is an art, and the finesse needed in sophisticated selling is not taught as much as it is caught!
Building a Bullet-Proof Brand
Just the mention of your company’s name should conjure up a visual image of what you do and how very well you do it. Branding involves all forms of communications: advertising, packaging, logo, public relations, community relations and employee relations. But it also includes something far more important and yet far less tangible: trust. The relationship you have built with the public over time is the ultimate branding, and there is no substitute. At FedEx, the signature tagline “absolutely, positively overnight,” would have been meaningless if it were not true. The same goes for companies like Google, Tiffany, BMW, Coca-Cola, and more. Discover the art and science of branding.Timeless Classics The Maguire AbsolutesPassion, attitude and relationships, three universal principles that, when used intelligently, can ensure the success of any business.
We Cannot NOT Communicate
We do it by our presence, by our absence. We do it by our silence and by our words. We do it by our choices, gestures and attitudes. We may not always do it well, but we always do it.
The Employees' ROI
A motivated and dedicated workforce makes an enormous contribution to the bottom line of any business. The key to finding and maintaining a dedicated staff requires clear communications and a leadership style that relates to each individual employee.
Frank Maguire is one of the nation’s leading authorities on corporate culture, leadership, customer service, productivity and communications.
As the first Senior Vice President of Industrial Relations for FedEx, Maguire is the creator of the corporate culture that made the company the multi-billion dollar success story of the past 20 years. He helped turn the phrase “absolutely, positively overnight” from a promise to a guarantee.
Before his work with FedEx, Maguire was head of program development at ABC Radio Network. He hired Ted Koppel and Charles Osgood, giving them their first on-air broadcast jobs.
He has served as Director of Marketing and Public Relations for American Airlines, and was Vice President at KFC when it was the fastest growing company on the New York Stock Exchange.
When in his 20’s, Maguire served in the Office of the President under both John F. Kennedy and Lyndon B. Johnson. Maguire was one of the five original task force members who created Project Headstart and the Special Olympics.
Today, Frank Maguire is seen as a business guru, illuminating audiences from Beijing to Dubai, London to Los Angeles. He is both a business teacher and a master storyteller, offering a realistic and human approach to business and leadership success.
MOST REQUESTED TOPICS:
The Success Secrets of FedEx
FedEx completely changed the way the world does business. The concept of overnight and weekend delivery, now a virtual necessity, became a reality with FedEx. But the company’s success wasn’t due just to its unique model of delivering packages. Its continued growth from its inception in 1971 to today are based on a wide range of innovative approaches. Frank Maguire, formerly a top executive with FedEx, explains how the company’s focus on both its people-oriented culture and its outcome-oriented management has built one of the world’s most successful firms.
Indifference is the Enemy
Every company has a growth cycle, and it’s common for firms to experience a period of complacency. Even when enthusiasm prevails at the top, indifference toward the customer can find its way into the trenches of an organization. But that has to be overcome, says Frank Maguire, or customers will vote with their feet and leave unannounced. Find out why indifference is the enemy….and what to do about it.
Creating Customer Equity
There are thousands of books on customer service. But most corporations fail to see the customer as their core equity. After all, customer relationships are hard to measure and never appear on a balance sheet. But in the long run, companies with carefully-managed customer relationships survive and prosper.
Communications: The Critical Test
For Corporations and the People Who Work for ThemEffective internal communications are the central nervous system of the corporation. When communications are not effective, people feel anxious and confused and they’re less productive. Frank Maguire defines communications simply as: message sent, message received and message responded to. It boils down to establishing credibility, respect, openness and trust.
Who Cares About Leadership?
Enormous productivity pressures, intense competition, and the stress involved in managing today’s workforce all contribute to an increasing attitude of cynicism toward the idea of “leadership.” Yet leadership still matters and it can be learned. But it has to be practiced and personalized. Find out why Frank Maguire thinks leadership takes both courage and confidence: the willingness to go out on the end of a diving board and jump. It takes vision: the ability to see around the corner. It takes practicality: the skill of knowing what needs to be done to make it feasible for people to execute your requests. And it takes genuine enthusiasm for the effort: energy that must be passionate and real.
The Simplicity of Sophisticated Selling
Almost every element of business has a selling component, yet this important concept is almost never taught in business schools. Selling skills are typically taught through on-the-job training. But there’s a philosophy underpinning effective selling and a winning approach that cannot fail. Frank Maguire boils it all down to listening with an open mind, hearing with understanding, and maintaining a sense of urgency and mission. Selling is an art, and the finesse needed in sophisticated selling is not taught as much as it is caught!
Building a Bullet-Proof Brand
Just the mention of your company’s name should conjure up a visual image of what you do and how very well you do it. Branding involves all forms of communications: advertising, packaging, logo, public relations, community relations and employee relations. But it also includes something far more important and yet far less tangible: trust. The relationship you have built with the public over time is the ultimate branding, and there is no substitute. At FedEx, the signature tagline “absolutely, positively overnight,” would have been meaningless if it were not true. The same goes for companies like Google, Tiffany, BMW, Coca-Cola, and more. Discover the art and science of branding.Timeless Classics The Maguire AbsolutesPassion, attitude and relationships, three universal principles that, when used intelligently, can ensure the success of any business.
We Cannot NOT Communicate
We do it by our presence, by our absence. We do it by our silence and by our words. We do it by our choices, gestures and attitudes. We may not always do it well, but we always do it.
The Employees' ROI
A motivated and dedicated workforce makes an enormous contribution to the bottom line of any business. The key to finding and maintaining a dedicated staff requires clear communications and a leadership style that relates to each individual employee.
