Karen Leland
CA, US
Co-author of Customer Service For Dummies
Karen Leland and Keith Bailey are the authors of the IDG seriesbook, Customer Service For Dummies, and leading experts on the hands-on of customer service and satisfaction. They address the issue and heart of forging long-term customer loyalty, the relationship. Keith and Karen specialize in strategies in the fields of marketing technology, relationship management, and business development in a variety of formats with clients, from keynotes to strategic planning seminars. They are working on a second IDG book on business communications. MOST REQUESTED PROGRAMS: Cultivating Customer Loyalty in a Wired World Creating Service Partnerships Building a Customer-Centric Company Essential E-Mail Renewing Your Work Spirit PRODUCTS: Customer Service for Dummies Online Customer Service for Dummies
Karen Leland and Keith Bailey are the authors of the IDG seriesbook, Customer Service For Dummies, and leading experts on the hands-on of customer service and satisfaction. They address the issue and heart of forging long-term customer loyalty, the relationship. Keith and Karen specialize in strategies in the fields of marketing technology, relationship management, and business development in a variety of formats with clients, from keynotes to strategic planning seminars. They are working on a second IDG book on business communications. MOST REQUESTED PROGRAMS: Cultivating Customer Loyalty in a Wired World Creating Service Partnerships Building a Customer-Centric Company Essential E-Mail Renewing Your Work Spirit PRODUCTS: Customer Service for Dummies Online Customer Service for Dummies
2010