Pat Heim
Dr. Pat Heim is CEO of The Heim Group, a consulting firm which provides management and organizational development services. Clients include corporations in the manufacturing, health care, publishing, pharmaceutical and service industries, as well as federal and state agencies. The Heim Group designs, delivers, and coordinates a wide variety of activities to support organizational transitions, improve team effectiveness, and enhance professional and managerial skills.
Formerly, Dr. Heim was assistant vice president of management consulting and training for American Medical International. In this position she was responsible for the development of the first corporate college in health care and the creation of a highly successful executive training program. Additionally, Dr. Heim served as an internal consultant to management in over one hundred hospitals and businesses throughout the United States and abroad.
Previously, Dr. Heim was a management and organizational development advisor at Rockwell International. In this position she was responsible for a wide variety of management training and consulting programs.
Dr. Heim has taught at Loyola Marymount, University of Colorado, and San Diego State University. Since receiving her Ph.D. in communication from the University of Colorado, Pat has published and conducted continuing research in the area of management development and gender differences. Her books include Hardball for Women, which the Library Journal has called a "landmark" publication, Smashing the Glass Ceiling, Learning to Lead and In the Company of Women: Indirect Agression Among Women: Why We Hurt Each Other & How To Stop.
MOST REQUESTED TOPICS:
GenderSpeak Workshop
Men and women grow up in different cultures. As a result we learn different lessons about "appropriate" behavior. What seems natural to one gender can seem mysterious and baffling to the other. This workshop will help both men and women comprehend the rules of the other gender and value these differences.
GenderSpeak Training
GenderSpeak is a fun, practical and insightful workshop. Your trainer will first participate in a GenderSpeak program, and then develop expertise in its delivery. Drawing on The Heim Group's extensive experience in this area, she or he will learn to facilitate this potentially sensitive material in an enlightening and an engaging manner, as well as receive individual coaching and instruction.
Gender Differences
She Said/He Said: Gender Differences in Work and Communication Styles (45 Min-3 Hours)
Men and women have learned different lessons about "appropriate" team work, problem solving and leadership. We have grown up in different cultures, but those differences are often difficult to see—let alone manage. This humorous keynote addresses the central factors that drive gender-related communication problems and emphasizes the importance of men and women valuing each other's strengths.
How to Handle Difficult People
Nothing is more frustrating than having to deal with an impossibly difficult person. Whether it is the hostile bully who attacks for no reason or the super agreeable who smiles, promises everything and delivers nothing, difficult people can drive us to distraction. The difficult person prevents us from being productive and destroys the morale of others. This workshop teaches strategies for dealing with difficult people in general, as well as specifics for handling the most common types: the bully, sniper, know-it-all, and the chronic complainer.
Communication & Professional Development
Surveys repeatedly indicate that the number one barrier to effectiveness at work is communication. This workshop focuses on differences in communication styles, as well as how to flex our own style to meet the needs of the other person. We also discuss the most common barriers in communication and develop strategies and techniques to deal with these barriers. Participants create a plan to communicate more effectively.
Developing Your Team
The effectiveness of any group is impacted by its ability to work as a team. Because a group works together on a regular basis does not guarantee a team effort. This workshop is designed to meet the needs of a particular group. You will learn how to build a strong team through diversity, identify an appropriate leadership role, motivate group members, and devise an action plan for development. You will also come away with an understanding of how teams develop, common barriers to building a team, managing differences, and creating cohesion among team members.
Coaching & Counseling
Dealing with employee problems can be one of the most stressful aspects of a manager's job. To make it more difficult, often a problem is not easily identified. It may be the job, home life, co-workers, or even—the manager. In this workshop, you will learn how to set goals with employees, the three sources of employee performance problems, the impact of expectations on employee performance, counseling do's and don'ts, steps in counseling employees, and disciplining without destroying. This workshop focuses on what you can do to prevent employee problems and how to manage a problem once you have it.
Productive Conflict Skills
How do you deal with the person who barges in and blows up? What do you do with the co-worker who constantly creates problems for you but won't talk about what's wrong? Conflict is a reality of organizational life. But often we just react rather than respond strategically. This workshop covers 15 strategies to make difficult discussions more productive. Covered are problems such as how to respond when attacked, find out what the conflict is really about, and prevent defensiveness.
Hiring the Right Person
Interviewing Skills
One of the most painful experiences for both managers and employees occurs when the wrong person is hired for a job. Yet the interview process is often vague and muddled. In this workshop, you will learn the balancing act it takes to conduct an effective and productive interview. You will learn how to determine what you need to know, set up the interview, and recognize what important information you are not being told. You will also learn questioning techniques and how to establish rapport. This workshop clarifies what one needs to know about a prospective employee, how to get that information, and what the employee needs to know to prevent "surprises" after the hire.
Conducting Effective Performance Appraisals
The performance appraisal process can strike terror into the heart of an employee or it can create opportunities for positive, productive discussions. It all depends on how the process is managed. In this workshop, participants will learn why it is important to appraise performance, what the appraisal interview should consist of and accomplish, and how to set future goals. This workshop addresses the cycle of performance appraisal, what needs to be done throughout the year, and how to conduct the interview. The actual forms your organization uses can be incorporated into the workshop.
Conducting Productive Meetings
Meetings can be useful, interesting and motivating, OR painful, boring and wasteful—it all depends on how they are managed. This workshop focuses on making the time we spend in meetings as productive as possible, as well as interesting to all in attendance. The workshop also focuses on the needs of the individuals who called the meeting and the participants to ensure that they all meet their needs during the meeting.
Dr. Pat Heim is CEO of The Heim Group, a consulting firm which provides management and organizational development services. Clients include corporations in the manufacturing, health care, publishing, pharmaceutical and service industries, as well as federal and state agencies. The Heim Group designs, delivers, and coordinates a wide variety of activities to support organizational transitions, improve team effectiveness, and enhance professional and managerial skills.
Formerly, Dr. Heim was assistant vice president of management consulting and training for American Medical International. In this position she was responsible for the development of the first corporate college in health care and the creation of a highly successful executive training program. Additionally, Dr. Heim served as an internal consultant to management in over one hundred hospitals and businesses throughout the United States and abroad.
Previously, Dr. Heim was a management and organizational development advisor at Rockwell International. In this position she was responsible for a wide variety of management training and consulting programs.
Dr. Heim has taught at Loyola Marymount, University of Colorado, and San Diego State University. Since receiving her Ph.D. in communication from the University of Colorado, Pat has published and conducted continuing research in the area of management development and gender differences. Her books include Hardball for Women, which the Library Journal has called a "landmark" publication, Smashing the Glass Ceiling, Learning to Lead and In the Company of Women: Indirect Agression Among Women: Why We Hurt Each Other & How To Stop.
MOST REQUESTED TOPICS:
GenderSpeak Workshop
Men and women grow up in different cultures. As a result we learn different lessons about "appropriate" behavior. What seems natural to one gender can seem mysterious and baffling to the other. This workshop will help both men and women comprehend the rules of the other gender and value these differences.
GenderSpeak Training
GenderSpeak is a fun, practical and insightful workshop. Your trainer will first participate in a GenderSpeak program, and then develop expertise in its delivery. Drawing on The Heim Group's extensive experience in this area, she or he will learn to facilitate this potentially sensitive material in an enlightening and an engaging manner, as well as receive individual coaching and instruction.
Gender Differences
She Said/He Said: Gender Differences in Work and Communication Styles (45 Min-3 Hours)
Men and women have learned different lessons about "appropriate" team work, problem solving and leadership. We have grown up in different cultures, but those differences are often difficult to see—let alone manage. This humorous keynote addresses the central factors that drive gender-related communication problems and emphasizes the importance of men and women valuing each other's strengths.
How to Handle Difficult People
Nothing is more frustrating than having to deal with an impossibly difficult person. Whether it is the hostile bully who attacks for no reason or the super agreeable who smiles, promises everything and delivers nothing, difficult people can drive us to distraction. The difficult person prevents us from being productive and destroys the morale of others. This workshop teaches strategies for dealing with difficult people in general, as well as specifics for handling the most common types: the bully, sniper, know-it-all, and the chronic complainer.
Communication & Professional Development
Surveys repeatedly indicate that the number one barrier to effectiveness at work is communication. This workshop focuses on differences in communication styles, as well as how to flex our own style to meet the needs of the other person. We also discuss the most common barriers in communication and develop strategies and techniques to deal with these barriers. Participants create a plan to communicate more effectively.
Developing Your Team
The effectiveness of any group is impacted by its ability to work as a team. Because a group works together on a regular basis does not guarantee a team effort. This workshop is designed to meet the needs of a particular group. You will learn how to build a strong team through diversity, identify an appropriate leadership role, motivate group members, and devise an action plan for development. You will also come away with an understanding of how teams develop, common barriers to building a team, managing differences, and creating cohesion among team members.
Coaching & Counseling
Dealing with employee problems can be one of the most stressful aspects of a manager's job. To make it more difficult, often a problem is not easily identified. It may be the job, home life, co-workers, or even—the manager. In this workshop, you will learn how to set goals with employees, the three sources of employee performance problems, the impact of expectations on employee performance, counseling do's and don'ts, steps in counseling employees, and disciplining without destroying. This workshop focuses on what you can do to prevent employee problems and how to manage a problem once you have it.
Productive Conflict Skills
How do you deal with the person who barges in and blows up? What do you do with the co-worker who constantly creates problems for you but won't talk about what's wrong? Conflict is a reality of organizational life. But often we just react rather than respond strategically. This workshop covers 15 strategies to make difficult discussions more productive. Covered are problems such as how to respond when attacked, find out what the conflict is really about, and prevent defensiveness.
Hiring the Right Person
Interviewing Skills
One of the most painful experiences for both managers and employees occurs when the wrong person is hired for a job. Yet the interview process is often vague and muddled. In this workshop, you will learn the balancing act it takes to conduct an effective and productive interview. You will learn how to determine what you need to know, set up the interview, and recognize what important information you are not being told. You will also learn questioning techniques and how to establish rapport. This workshop clarifies what one needs to know about a prospective employee, how to get that information, and what the employee needs to know to prevent "surprises" after the hire.
Conducting Effective Performance Appraisals
The performance appraisal process can strike terror into the heart of an employee or it can create opportunities for positive, productive discussions. It all depends on how the process is managed. In this workshop, participants will learn why it is important to appraise performance, what the appraisal interview should consist of and accomplish, and how to set future goals. This workshop addresses the cycle of performance appraisal, what needs to be done throughout the year, and how to conduct the interview. The actual forms your organization uses can be incorporated into the workshop.
Conducting Productive Meetings
Meetings can be useful, interesting and motivating, OR painful, boring and wasteful—it all depends on how they are managed. This workshop focuses on making the time we spend in meetings as productive as possible, as well as interesting to all in attendance. The workshop also focuses on the needs of the individuals who called the meeting and the participants to ensure that they all meet their needs during the meeting.
