William "Jack" Degel, owner of New York's Uncle Jack's Steakhouse chain and Jack's Shack all-natural eatery — and star of the new Food Network series Restaurant Stakeout — developed his entrepreneurial spirit at an early age by working to help fund the parochial school education his parents demanded of their sons. As the youngest of four boys, Willie learned at a young age the importance of hard work and the value of taking risks.
In his early twenties, Willie began working as a bartender. His charismatic personality was perfect for such a role. So when the opportunity arose for him to open a bar, a shuttered Flushing, Queens, saloon, he took the chance and partnered with his brother and opened his own establishment, Cocktails. The bar was a big success and ultimately became the platform that catapulted his dream of opening an "Uncle Jack's" into a reality.
Willie grew up enlivened by tales of the steakhouse and speakeasy his late godfather owned in the 1920s, known as Jack's. Willie's dream was to re-create the traditional ambiance and flair of this well-known celebrity and socialite mainstay that was once a prominent restaurant located on the West Side of Manhattan.
His dream came to fruition 18 years ago with his first Uncle Jack's. He personally designed the restaurant's interior and the menu reflecting his fervent, spirited style. He produced a beautiful 1890s prohibition-style Victorian saloon in Bayside, N.Y., with hand-carved mahogany bar and walls, copper pressed ceilings and Old World charm. He elevated the restaurant's service to a five-star standard and instilled the motto "Customer is king."
Willie is also the author of "Inside the Mind of a Serial Entrepreneur", published by HarperCollins in May 2012.
William "Jack" Degel, owner of New York's Uncle Jack's Steakhouse chain and Jack's Shack all-natural eatery — and star of the new Food Network series Restaurant Stakeout — developed his entrepreneurial spirit at an early age by working to help fund the parochial school education his parents demanded of their sons. As the youngest of four boys, Willie learned at a young age the importance of hard work and the value of taking risks.
In his early twenties, Willie began working as a bartender. His charismatic personality was perfect for such a role. So when the opportunity arose for him to open a bar, a shuttered Flushing, Queens, saloon, he took the chance and partnered with his brother and opened his own establishment, Cocktails. The bar was a big success and ultimately became the platform that catapulted his dream of opening an "Uncle Jack's" into a reality.
Willie grew up enlivened by tales of the steakhouse and speakeasy his late godfather owned in the 1920s, known as Jack's. Willie's dream was to re-create the traditional ambiance and flair of this well-known celebrity and socialite mainstay that was once a prominent restaurant located on the West Side of Manhattan.
His dream came to fruition 18 years ago with his first Uncle Jack's. He personally designed the restaurant's interior and the menu reflecting his fervent, spirited style. He produced a beautiful 1890s prohibition-style Victorian saloon in Bayside, N.Y., with hand-carved mahogany bar and walls, copper pressed ceilings and Old World charm. He elevated the restaurant's service to a five-star standard and instilled the motto "Customer is king."
Willie is also the author of "Inside the Mind of a Serial Entrepreneur", published by HarperCollins in May 2012.
Willie's Secrets to Stellar Customer Service
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J.M., Show Founder, IGC
His years of hands-on experience building his restaurant empire will give our audience an authentic, no-holds-barred take on the customer service they need to succeed today, no matter the size of their market or their competition.
