Jeanne Bliss
CCXP
WA, USInternationally Renowned Expert on Customer Experience Jeanne Bliss helps companies and their people become the best version of themselves. She guides them to define, build and live the behaviors and actions that will fuse customers to them, and ultimately create deep and memorable relationships.
Creating these deeper bonds has been Jeanne's singular mission for over 35 years. First, as the inaugural Chief Customer Officer at Lands' End, Coldwell Banker, Allstate and Microsoft Corporations. Then since 2002, guiding over 20,000 leaders around the world to understand that improving lives should be their most important strategic vision.
Jeanne has shepherded a whole new breed of leader into the marketplace through her Pioneering Years as a Customer Experience Practitioner, two decades as an Experience Coach to Global Leaders, Bestselling Author of Four Game-Changing Books (including the seminal Chief Customer Officer 2.0 and the playbook for action-packed customer experience strategies in Would You Do That To Your Mother) and as Co-Founder of the Customer Experience Professional's Association.
Jeanne knows that in a marketplace that values congruence of heart (what you know is right) and habit (how you act), the memory of how you make people feel is the greatest currency of your brand.
Having delivered over 1,500 speeches and workshops for nearly every business vertical in B2B and C2B companies, Jeanne Bliss helps leaders and organizations build the roadmap toward this deep and genuine customer experience that creates lasting memory and earns passionate advocates both inside and outside of your business.
Internationally Renowned Expert on Customer Experience Jeanne Bliss helps companies and their people become the best version of themselves. She guides them to define, build and live the behaviors and actions that will fuse customers to them, and ultimately create deep and memorable relationships.
Creating these deeper bonds has been Jeanne's singular mission for over 35 years. First, as the inaugural Chief Customer Officer at Lands' End, Coldwell Banker, Allstate and Microsoft Corporations. Then since 2002, guiding over 20,000 leaders around the world to understand that improving lives should be their most important strategic vision.
Jeanne has shepherded a whole new breed of leader into the marketplace through her Pioneering Years as a Customer Experience Practitioner, two decades as an Experience Coach to Global Leaders, Bestselling Author of Four Game-Changing Books (including the seminal Chief Customer Officer 2.0 and the playbook for action-packed customer experience strategies in Would You Do That To Your Mother) and as Co-Founder of the Customer Experience Professional's Association.
Jeanne knows that in a marketplace that values congruence of heart (what you know is right) and habit (how you act), the memory of how you make people feel is the greatest currency of your brand.
Having delivered over 1,500 speeches and workshops for nearly every business vertical in B2B and C2B companies, Jeanne Bliss helps leaders and organizations build the roadmap toward this deep and genuine customer experience that creates lasting memory and earns passionate advocates both inside and outside of your business.
Business Growth by Improving Customers' Lives
Become an Unforgettable Company
Jeanne learned about humanity in business by watching her Dad in his Buster Brown shoe store in Des Plaines, Illinois. He shoe'd a generation of children, and their children's children, and the memory of his care, not only for the tiny little feet, but for moms and legions of families he cared for over the years, earned him a place in the story of their lives. So much so, that when he retired, a line of people THREE-BLOCKS LONG stood to tell him how buying shoes would never be...
Customer Experience DNA
Just HOW do you go about earning customer-driven growth? What's different about leadership, motivation, communication and accountability in a transformed customer company....and how did they get there? This keynote will answer those questions and demystify that path for you. It is based on Jeanne's 25 years as a Chief Customer Officer, her experiences coaching over 20,000 executives the content in her seminal book, Chief Customer 2.0 and her Podcast interviews with over 200...
Leadership Bravery: Become Unforgettable
Experience in its purest form...is Leadership BRAVERY. It is Leadership Bravery in making choices that enable your people to rise. It is clearly knowing and living conscience-led decisions about what you will and will not do, to grow. It is leaders who model behaviors honoring customers and employees - that everyone can model across your entire organization. And it is honoring customers' lives in how you conduct yourself in business and for the kind of people you are. This yields...
Earn Your Customers' Rave: The Five Decisions of Beloved and Prosperous Companies
In this keynote or workshop, Jeanne takes you "behind the scenes" into the decision making that happens inside beloved companies. Discover the five common decisions they make and put into practice that makes them immune to the competition and thriving, in good times and bad. Learn how their culture is their growth engine, and the impact of their uncommon...
Jeanne Bliss Unplugged
Audiences love nothing more than authentic, transparent, real-time talk about the issues that are shaping their work and their lives. Since 2002, Jeanne has guided over 20,000 strategic conversations with leaders in almost every business vertical to better understand their customers' experiences, and the value of knowing that improving lives should be at the core of every company's mission. Bring your audience into this idea-rich conversation between Jeanne and one of your leaders, to...
How to Build Your Customer-Driven Growth Engine
Adapted from Jeanne's Book Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine.
Just how do you go about building a customer-centric company? How do you earn the right to growth, by improving customers' lives? In this keynote or workshop, Jeanne Bliss demystifies how you can successfully lead a customer experience transformation. Built around her five-competency framework that has launched and advanced the customer experience transformation in...
Virtual Presentations
In addition, I am happy to provide smaller group breakouts after a virtual keynote as a gift to you.
Having coached over 20,000 C-Suite executives, and with my 35-year background inspiring leaders to build unforgettable companies - I will customize the format and...
