Keith Bailey
Keith Bailey and Karen Leland are the authors of the IDG seriesbook, "Customer Service For Dummies," and leading experts on the hands-on of customer service and satisfaction. They address the issue and heart of forging long-term customer loyalty and relationships. Keith and Karen specialize in strategies in the fields of marketing technology, relationship management, and business development in a variety of formats with clients, from keynotes to strategic planning seminars. They are working on a second IDG book on business communications.
MOST REQUESTED PROGRAMS:
Cultivating Customer Loyalty in a Wired World
Creating Service Partnerships
Building a Customer-Centric Company
Essential E-Mail
Renewing Your Work Spirit
PRODUCTS:
Customer Service for Dummies
Online Customer Service for Dummies
Keith Bailey and Karen Leland are the authors of the IDG seriesbook, "Customer Service For Dummies," and leading experts on the hands-on of customer service and satisfaction. They address the issue and heart of forging long-term customer loyalty and relationships. Keith and Karen specialize in strategies in the fields of marketing technology, relationship management, and business development in a variety of formats with clients, from keynotes to strategic planning seminars. They are working on a second IDG book on business communications.
MOST REQUESTED PROGRAMS:
Cultivating Customer Loyalty in a Wired World
Creating Service Partnerships
Building a Customer-Centric Company
Essential E-Mail
Renewing Your Work Spirit
PRODUCTS:
Customer Service for Dummies
Online Customer Service for Dummies
