Brittany Hodak
Shares her memorable, five-part framework that aligns audience members around the actionable steps businesses must take to turn customers into superfans.
Brittany Hodak is an award-winning entrepreneur, author, and customer experience speaker who has delivered keynotes across the globe to organizations including American Express and the United Nations. She has written hundreds of articles for Forbes, Adweek, Success, and other top publications; she has appeared on programs on NBC, CBS, ABC, and CNN; and she has worked with some of the world’s biggest brands and entertainers, including Walmart, Disney, Katy Perry, and Dolly Parton. Entrepreneur magazine calls her “the expert at creating loyal fans for your brand.” Brittany’s debut book, Creating Superfans, will be in stores in January 2023.
Brittany Hodak is an award-winning entrepreneur, author, and customer experience speaker who has delivered keynotes across the globe to organizations including American Express and the United Nations. She has written hundreds of articles for Forbes, Adweek, Success, and other top publications; she has appeared on programs on NBC, CBS, ABC, and CNN; and she has worked with some of the world’s biggest brands and entertainers, including Walmart, Disney, Katy Perry, and Dolly Parton. Entrepreneur magazine calls her “the expert at creating loyal fans for your brand.” Brittany’s debut book, Creating Superfans, will be in stores in January 2023.
Creating Superfans
Creating Superfans: How to turn customers into lifelong advocates
We're living in an Experience Economy. Customer experience, or CX, is the new battlefield for winning — and keeping — customers. According to a recent study by Gartner, CX drives over two-thirds of customer loyalty. That’s more than brand and price combined.
Customer apathy is one of the biggest threats to business today. Whether they realize it or not, every member of your organization is a...
Employees As Superfan Advocates
Employee engagement is not just an HR problem - it's a business problem. If your employees aren't engaged, your customers NEVER will be. In many cases, a few simple steps can make an enormous impact on employee satisfaction, retention, employee-customer relationships and ultimately, your bottom line.
In this program, Brittany covers common mistakes employers make with their team members and how to fix them, and offers actionable tips for creating happier, more engaged...
Fans, Not Followers
There's no shortage of advice about social media available online. The problem? Much of it is confusing, conflicting, or flat-out wrong. The result? Many busy executives either ignore their online presence or spend way too much time following arbitrary "rules" without seeing a positive ROI.
In this interactive session, Brittany breaks down what leaders need to know to confidently craft a winning social-media strategy for 2022 and beyond.
By the end...
Storytelling as a Superpower
Study after study proves that narrative stories are overwhelmingly more effective - and more trusted - than non-narrative statistics or facts.
Storytelling isn't just an art: It's a superpower. When used correctly, your story sets you apart from every one of your competitors and positions you solidly in your potential customer's mind and memory.
In this program, Brittany shares her simple process for crafting effective, memorable stories that...
SUPER Startups and Small Businesses
The majority of small-businesses will fail. That's because many never identify WHO they're serving and WHY.
In this presentation, Brittany draws on her 10 years of experience running the multi-million dollar entertainment company she started and shares the five-step process every founder should use to create superfan customers, employees, and partners.
By the end of the presentation, audience members will:
- Get clear on...
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