Marc Haine
CFE
MT, USCustomer and Employee Experience Strategist, Empowering businesses to transform everyday operations into extraordinary experiences.
Let's start with the end in mind....
The big, expensive business problem you are trying to solve is???
- My managers haven't been trained to be effective leaders
- I am losing staff/customers/members and don't know what I am doing wrong.
- Our organization is getting slammed on social media, Google and review sites... I need to find a way to respond that makes me look like the Good Guy!
- I am tired of hiring speakers who are regurgitating the same message over and over again! I need something new.
Marc is a customer and employee experience strategist, keynote speaker, consultant, and author of Lights! Camera! Action! With 35 years of experience in hospitality, retail, and other customer-facing industries, Marc has created unique frameworks to help organizations build lasting connections to become THE brand of choice.
Marc’s energetic, humorous, and authentic delivery makes him relatable and fun. He empowers business operators with unique tools to create jaw-dropping, show-stopping experiences their customers and employees deserve.
Marc’s podcasts, Marc Haine Live and Experience Leadership: The Small Business Podcast, have over 125,000 views worldwide.
Marc is the 2023 Community Spirit Award recipient in his local community. He is the co-founder and president of several non-profit organizations, such as: Walk the Talks, East of 60 Productions Society, and sits on the national board of the Canadian Association of Professional Speakers (CAPS).
During his free time (if he has any), you can find Marc tossing a mean pizza, or showing off his sourdough mad skills. If you are lucky, you might even see him on a comedy stage near you. Marc lives in the quaint town of Devon, Alberta with his beautiful wife and his menagerie of pets.
Let's start with the end in mind....
The big, expensive business problem you are trying to solve is???
- My managers haven't been trained to be effective leaders
- I am losing staff/customers/members and don't know what I am doing wrong.
- Our organization is getting slammed on social media, Google and review sites... I need to find a way to respond that makes me look like the Good Guy!
- I am tired of hiring speakers who are regurgitating the same message over and over again! I need something new.
Marc is a customer and employee experience strategist, keynote speaker, consultant, and author of Lights! Camera! Action! With 35 years of experience in hospitality, retail, and other customer-facing industries, Marc has created unique frameworks to help organizations build lasting connections to become THE brand of choice.
Marc’s energetic, humorous, and authentic delivery makes him relatable and fun. He empowers business operators with unique tools to create jaw-dropping, show-stopping experiences their customers and employees deserve.
Marc’s podcasts, Marc Haine Live and Experience Leadership: The Small Business Podcast, have over 125,000 views worldwide.
Marc is the 2023 Community Spirit Award recipient in his local community. He is the co-founder and president of several non-profit organizations, such as: Walk the Talks, East of 60 Productions Society, and sits on the national board of the Canadian Association of Professional Speakers (CAPS).
During his free time (if he has any), you can find Marc tossing a mean pizza, or showing off his sourdough mad skills. If you are lucky, you might even see him on a comedy stage near you. Marc lives in the quaint town of Devon, Alberta with his beautiful wife and his menagerie of pets.
Navigating the AI Revolution: A Roadmap for Business Leaders
Format: Keynote
This program is perfect for:
- Business leaders, Entrepreneurs and Solopreneurs wanting to leverage AI to help drive their business's success.
The audience will leave with:
- Gain a clear understanding of generative AI, its operation, and its practical applications in various business sectors. This knowledge will enable them to identify opportunities to...
Dare to Be the Exception: How to get noticed and become the category-of-one
Are you struggling to be seen, heard, and valued? Do you find that you’re stuck in the sea-of-sameness? What needs to change so that you shine and your uniqueness attracts those that matter the most?
In this program, Marc uncovers the three components to becoming a category-of-one – that is, you become the leader of choice, the business of choice, and the employer of choice.
Learn Marc’s proven formula that will put you and...
LIGHTS! CAMERA! ACTION! - Creating Jaw-Dropping Experiences Your Customers Deserve
Imagine if your product or service resonates so deeply with your people that it becomes an integral part of their life. Imagine if you become THE brand of choice and an innovator in your industry. Imagine if every time your customers walk through the door, you create a show-stopping, jaw-dropping experience that is designed with them in mind. What difference would that make?
Lights! Camera! Action! uses the lens of live theatre to give your...
Strings Attached: Creating Lasting Connections by Going From Onboarding to Forever-boarding
Starting from the first time a person comes across your business, they will migrate through various levels of engagement during their time with you – whether they are a client or an employee. Are you doing what’s required to fulfill their needs and keep them engaged?
“Onboarding” is a technique that businesses use. The challenge with current “onboarding” processes is that we invest so much when people start with us, then we close the spigot of support, and abandon our new person to...
Converting Tension into Triumph: Dealing with Difficult People
In the ever-evolving landscape of business, where collaboration and customer satisfaction are pivotal, encountering difficult people isn't just a possibility; it's an inevitability.
How do we navigate these tricky interactions without losing our cool, compromising our objectives, or damaging important relationships? Too often, we find ourselves unprepared, reacting impulsively, or worse, avoiding these situations altogether. The cost? Stressed teams, unhappy customers,...
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