
Hamutal Schieber
Turning Customer Stress into Business Growth: The Joy Dividend Framework
Tula Schieber is a market research strategist and fractional director of strategic research who has spent 25 years decoding what makes consumers tick—and what makes brands stick.
She's the creator of The Joy Dividend framework, a proven approach to building brand loyalty by reducing customer stress while creating moments of delight.
As the founder of Schieber Research and author of The Joy Dividend, Tula specializes in helping companies identify emerging trends 12-18 months before they peak, giving her clients a competitive edge in fast-moving markets. Her work spans consumer psychology, brand strategy, and the intersection of emerging technology with human behavior.
Tula has presented at industry events including three consecutive years at Toy Fair, where she's explored topics from the Creator Economy to AI implementation using Jobs To Be Done frameworks. Her insights have helped brands across categories—from automotive to beauty to retail—understand how to position themselves authentically in an attention-scarce, stress-saturated marketplace.
Known for translating complex consumer research into clear, actionable strategy, Tula brings both rigor and accessibility to her presentations. She draws from real-world case studies and her extensive research background to help audiences understand not just what consumers are doing, but why—and what smart brands should do about it.
Tula Schieber is a market research strategist and fractional director of strategic research who has spent 25 years decoding what makes consumers tick—and what makes brands stick.
She's the creator of The Joy Dividend framework, a proven approach to building brand loyalty by reducing customer stress while creating moments of delight.
As the founder of Schieber Research and author of The Joy Dividend, Tula specializes in helping companies identify emerging trends 12-18 months before they peak, giving her clients a competitive edge in fast-moving markets. Her work spans consumer psychology, brand strategy, and the intersection of emerging technology with human behavior.
Tula has presented at industry events including three consecutive years at Toy Fair, where she's explored topics from the Creator Economy to AI implementation using Jobs To Be Done frameworks. Her insights have helped brands across categories—from automotive to beauty to retail—understand how to position themselves authentically in an attention-scarce, stress-saturated marketplace.
Known for translating complex consumer research into clear, actionable strategy, Tula brings both rigor and accessibility to her presentations. She draws from real-world case studies and her extensive research background to help audiences understand not just what consumers are doing, but why—and what smart brands should do about it.
Designing for Delight: Turning CX Friction Into Growth
Half day or Full day workshop
This program is perfect for:
• Teams that want to identify friction points and simplify customer journeys
• Organizations planning digital transformation or omnichannel upgrades
The audience will leave with:
• A friction-mapping toolkit to uncover operational and emotional blockers
• Clear strategies for transforming customer pain points into growth...
The Emotional Economy: Marketing to Humans in an AI World
60 min keynote
This program is perfect for:
• CMOs navigating AI disruption and personalization at scale
• Organizations needing to balance automation with authenticity
The audience will leave with:
• A roadmap for blending AI-driven personalization with emotional relevance
• Strategies to maintain human connection while leveraging automation
The Joy Dividend: Why Reducing Stress is Your Brand's Competitive Advantage
45 - 60 min keynote
This program is perfect for:
• Marketing, brand, and CX leaders who need to differentiate in crowded markets
• Innovation, product, and digital teams designing the next generation of customer experience
The audience will leave with:
• A clear framework to diagnose customer stress and turn relief into loyalty
• Practical tools to spark joy across CX,...
Gen Z, Wellness, and the New Consumer Mindset
45 min keynote to half day workshop
This program is perfect for:
• Organizations targeting Gen Z or younger Millennials
• Brands in beauty, wellness, fitness, food & beverage, and lifestyle
The audience will leave with:
• A data-backed understanding of Gen Z’s emotional drivers
• Clear examples of what builds trust — and what destroys it
The Wellness Advantage: Designing Experiences That Support Human Wellbeing
45 - 60 min keynote
This program is perfect for:
• Wellness, beauty, fitness, and food & beverage brands
• HR, culture, and employee experience leaders building wellbeing-centric workplaces
The audience will leave with:
• A science-backed understanding of how wellbeing drives loyalty and performance
• Practical strategies for creating “micro-joy” moments across products,...
Service That Sparks Joy: Transforming Moments Into Memories
Half day or Full day workshop
This program is perfect for:
• Hospitality, retail, call centers, and customer-facing teams
• Operations leaders aiming to elevate omnichannel service quality
The audience will leave with:
• A actionable service blueprint rooted in reducing customer stress
• Skills for delivering warmth, trust, and delight—at scale
AI for Researchers: How to Build Faster, Smarter, Insight-Ready Workflows
Half day, hands-on workshop.
This program is perfect for:
• Research, insights, analytics, marketing ops, and strategy teams
• Organizations adopting AI workflows but unsure how to operationalize them safely and effectively
The audience will leave with:
• A practical, step-by-step framework for using AI across the research lifecycle
• Tools for accelerating analysis while...
