Christine Chen
Christine Chen is a customer service expert, professional speaker, consultant, and trainer. She works with companies and organizations who want to build exceptional service cultures, connect people, increase revenue, and enjoy long-term sustainability.
Christine has worked with healthcare facilities, major corporations, entrepreneurs, and educational facilities for the past 15+ years. Some of her clients include George Washington University, AT&T, Wells Fargo, Xerox, Philips Healthcare, Phoenix Children's Hospital, and Schulman Rogers.
Professionally trained by The Protocol School of Washington, she has a clear understanding of the ever-changing rules of protocol in today's society along with the importance of world class customer service. As a graduate from the Cappa Chell Finishing School, she brings expertise in the area of making the first impression that counts. With a bachelor's degree in Organizational Management and as a certified practitioner of the Myers Briggs Type Indicator assessment, Christine brings out the importance of understanding the need for positive relationships between employees and customers as well as the need for team building within the organization.
Along with speaking engagements across the nation, Christine has been a regular guest on News Channel 8 "Let's Talk Live," where she shares her expertise in the skills needed to excel in today's competitive business arena. Additional credits include appearances on News Channel 9 "Great Day Washingt," CNN, D.C.'s Fox 5 News, Ministry in Motion TV, and radio interviews on WGTS 91.9 and "It's Your Biz" with Susan Solovac. She has written for several magazines and publications nationwide including Personal Excellence: The Magazine of Personal Leadership. She also served as a monthly columnist for Recipes for Good Living Magazine and Georgia Family Magazine.
Christine Chen is a customer service expert, professional speaker, consultant, and trainer. She works with companies and organizations who want to build exceptional service cultures, connect people, increase revenue, and enjoy long-term sustainability.
Christine has worked with healthcare facilities, major corporations, entrepreneurs, and educational facilities for the past 15+ years. Some of her clients include George Washington University, AT&T, Wells Fargo, Xerox, Philips Healthcare, Phoenix Children's Hospital, and Schulman Rogers.
Professionally trained by The Protocol School of Washington, she has a clear understanding of the ever-changing rules of protocol in today's society along with the importance of world class customer service. As a graduate from the Cappa Chell Finishing School, she brings expertise in the area of making the first impression that counts. With a bachelor's degree in Organizational Management and as a certified practitioner of the Myers Briggs Type Indicator assessment, Christine brings out the importance of understanding the need for positive relationships between employees and customers as well as the need for team building within the organization.
Along with speaking engagements across the nation, Christine has been a regular guest on News Channel 8 "Let's Talk Live," where she shares her expertise in the skills needed to excel in today's competitive business arena. Additional credits include appearances on News Channel 9 "Great Day Washingt," CNN, D.C.'s Fox 5 News, Ministry in Motion TV, and radio interviews on WGTS 91.9 and "It's Your Biz" with Susan Solovac. She has written for several magazines and publications nationwide including Personal Excellence: The Magazine of Personal Leadership. She also served as a monthly columnist for Recipes for Good Living Magazine and Georgia Family Magazine.
Patient-Centric Culture: Creating a WOW Patient Experience
Have you taken the journey of your patients? Their families? Visited every touch point?
Does your team communicate with each other in a positive way? With their patients? Their families?
Do you act immediately to concerns or complaints?
Is your hospital, clinic, or center offering WOW experiences on a consistent basis?
Focus on the strategies that will create a...
The WOWability Factor: Creating those exceptional experiences that keeps them coming back
Did you know studies indicate that by the year 2020, the customer experience will overtake product and price? There's a huge opportunity to rise above your competitors and differentiate your business from the pack by improving the customer experience. Customer service is not just a department anymore. It's an entire culture.
Key Takeaways:- How to differentiate yourself from the competition
- 5 levels of service - Wretched to WOW
- 6...
The Leader of Exceptional Cultures: Guiding a culture that embraces exceptional service
Did you know that 93% of employees who feel valued are more willing to do their very best for their employer? Leaders who empower and involve employees, and who model a clear vision enjoy the benefits of an exceptional culture capable of providing WOW service... externally and internally.
Key Takeaways:- How to create a service vision that inspires your team
- Aligned leadership vs. discombobulated leadership
- Empowered employees who value and live your...
The Customer's "Quiet" Journey The non-verbal experiences your customer faces are POWERFUL!
Did you know that 93% of your first impression is non-verbal? The message you send through body language and tone of voice can be sabotaging your ability to connect with and retain customers. Make every aspect of your customer's journey exceptional from the time they visit your site, to calling your office, to visiting your company. Consider what they see, hear, and feel.
Key Takeaways:- What's your customer's first impression
- What are the non-verbals that...
Professional Image: The 11 Essentials
Are you taking the steps to manage your own professional image? If not, you can be sure, someone else will.
Studies reveal that most impressions are made within the first 30 seconds to two minutes of an initial meeting. That's not much time to convey the professional image that says, "I'm competent, trust worthy, and someone you should do business with." Your image consists...
Social Savvy: 10 Confidence Builders for Success
Every stellar professional and organization understands the necessity of building social skills in today's competitive market. In fact, according to Professor Casciaro of Harvard Business School, competency is based on likability. He says, "How we value competence changes depending on whether we like someone or not." Unfortunately, the most competent employee may lose...
