Your people entered this field for the noble cause of helping others. Then reality hits as they are yelled at, cussed at, and treated badly by the patients and customers they help.
They deal mild to moderate workplace harassment every day "as part of the job." Incident reports, lawsuits, and resignations fly as your people become stressed, jaded, and burned out.
What if we could REDUCE all of this? What if your teams had the vital tools and strategies to de-escalate tough situations with co-workers, patients, and customers so they can passionately help without allowing the bad behavior? What if we could turn things around and help them RECLAIM THEIR PASSION?
You are looking for RESULTS:
•Fearless and candid team communication
•Confident, Competent, and Communicative Teams that happily stay, making a difference
•Turn angry/unreasonable customers into long-term fans who will sing your praises
•Decreased incident reports (and the stress, lawsuits, and time that come with them)
Michele Maupin is a Personal Safety Expert with a Karate Blackbelt, a degree in Leadership, a DPSST Security / Executive Manager license, and Founder of Empowered, LLC, and author of the upcoming book, Empowered! Think and Act like a Super Hero at Work. She has empowered thousands of people from all walks of life through communication and awareness since 2007, and now her focus is EMPOWERING PEOPLE WHO HELP PEOPLE.
Michele Empowers organizational team culture through a combination of executive consulting, keynotes, seminars, breakout sessions, and interactive workshops. The goal of any Empowered program is OUTCOME FOCUSED. Her speaking and training is lively and full of activity, while focused on actionable steps that attendees will be able to use as soon as they walk out of the event.
Private and Public Organizations have worked with Empowered LLC to increase their team culture and communication, decrease incident reports and turnover, and make happier customer experiences.
Contact us today to talk about your needs, and how we can help at your next event!
Your people entered this field for the noble cause of helping others. Then reality hits as they are yelled at, cussed at, and treated badly by the patients and customers they help.
They deal mild to moderate workplace harassment every day "as part of the job." Incident reports, lawsuits, and resignations fly as your people become stressed, jaded, and burned out.
What if we could REDUCE all of this? What if your teams had the vital tools and strategies to de-escalate tough situations with co-workers, patients, and customers so they can passionately help without allowing the bad behavior? What if we could turn things around and help them RECLAIM THEIR PASSION?
You are looking for RESULTS:
•Fearless and candid team communication
•Confident, Competent, and Communicative Teams that happily stay, making a difference
•Turn angry/unreasonable customers into long-term fans who will sing your praises
•Decreased incident reports (and the stress, lawsuits, and time that come with them)
Michele Maupin is a Personal Safety Expert with a Karate Blackbelt, a degree in Leadership, a DPSST Security / Executive Manager license, and Founder of Empowered, LLC, and author of the upcoming book, Empowered! Think and Act like a Super Hero at Work. She has empowered thousands of people from all walks of life through communication and awareness since 2007, and now her focus is EMPOWERING PEOPLE WHO HELP PEOPLE.
Michele Empowers organizational team culture through a combination of executive consulting, keynotes, seminars, breakout sessions, and interactive workshops. The goal of any Empowered program is OUTCOME FOCUSED. Her speaking and training is lively and full of activity, while focused on actionable steps that attendees will be able to use as soon as they walk out of the event.
Private and Public Organizations have worked with Empowered LLC to increase their team culture and communication, decrease incident reports and turnover, and make happier customer experiences.
Contact us today to talk about your needs, and how we can help at your next event!
The Creepy Elephant in the Room™
Workplace Harassment typically starts small, with a comment here or there. Someone standing too close. Political positioning, or other unspoken effort to make one feel uncomfortable or ill-at ease.
It progresses deeper, depending on our response, but most of the time the above signals and signs that you are headed for trouble are like a big creepy elephant in the room. We don't know how to say something,...
Cut the C.R.A.P.!™
Many Caregivers, Public Servants, and Customer Service professionals take a lot of C.R.A.P.™ on the job.
They are stressed, jaded, and burned out from difficult encounters with the people they are there to help!
They are thinking, "This is just part of the job." "I didn't sign up for this." and "I'm thinking about a career change."
How can your team offer an exemplary patient or customer experience...
Empowered F.A.C.T.S.™
- Feedback: Create the expectation and invitation of candid feedback on all levels.
- Awareness: Yourself, Your Team, Your Customers, and the Monkey.
- Consistency: Staying consistent in the face of growth or during team changes.
- Team Dynamics: Building Confident, Competent, Agile and Adaptive...
3 Steps to Assertiveness™
You don't want to risk the confrontation, afraid it may worsen the matter- so you suffer through the moment, hour, or days instead of saying something.
Annoyances can grate on people and cause resentment and passive aggressive behavior, loss of confidence, and lowered morale.
Aggressive or threatening behavior can cause us to freeze, not knowing what to do.
6 recomendar Michele
Publica tu propia reseña verificada cuando contrates a este orador a través de eSpeakers.
American National Insurance
In situ
D.J., Meeting Organizer, American National Insurance
Verificado @american-national.comMichele is "Wonder Woman" personified. Her presentation energizes the room. Our group had business owners from various industries, yet she personalized the message for everyone. Michelle empowers attendees and provides knowledge that is "spot on" and timely. If you are looking for a unique presenter who is able to provide information that can defuse stressful situations, then you need Michele.
Washington County Cooperative Library Services
In situ
A.D.C., Sherwood Library Manager, Washington County Cooperative Library Services
Verificado @wccls.orgMichelle is a dynamic presenter, extremely knowledgeable and has numerous stories to draw upon. She incorporated some interactive components and plenty of time for workshop scenarios. We went over how to recognize and diffuse a problematic instances (inappropriate behavior of all types) before it becomes a reportable problem with exclusion notices, lowered moral, and reporting all around. We covered diffusing and awareness techniques related to this, then did practical application exercises to cement the work.
Burnout Solutions
In situ
B.G., Founder, Burnout Solutions
Verificado @gmail.comNow I feel much more prepared to de-escalate a difficult encounter and walk away safely. We learned, we practiced -- and we had a LOT of fun! Michele has great teaching skills. I left the workshop feeling upbeat, energized, and grateful.
Hanging Out for a Living
In situ
M.H., Founder, Hanging Out for a Living
Verificado @hangingoutforaliving.comMichele is a fun and dynamic speaker who presents in an interactive style that makes the event fly by, and yet we leave with valuable information about self defense that includes practical wisdom.
Advantis Credit Union
In situ
B.R., Training Specialist, Advantis Credit Union
Thank you for coming out to teach our staff about staying safe! You were awesome (as always) and we all really appreciate it. It's such a valuable experience!
International Association for Healthcare Security and Safety
In situ
G.E.T.C., Secretary, Oregon IAHSS, International Association for Healthcare Security and Safety
Michele acted as a professional throughout, showing exemplary commitment... She was keenly interested in applying modern teaching technologies to meeting the needs of adult learners and was much appreciated by coworkers and contractors involved in our business.
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