John Formica
**FREE DISNEY VACATION BONUS GIVE-AWAY **
When You Book John For Your Next Event or Team Training!
John, the “Ex-Disney Guy”, will share Disney Strategies, in an inspiring, high energy & engaging way. You will be "Disney Wowed"!
Attract More Customers! * Build Customer Loyalty For Life! * Create a Disney-like Team Culture! * Learn Disney Leadership Strategies! Find, Hire and Engage The Right People * Make Relationships Magical! Create a "Whistle While You Work" Positive Team Culture
"If Disney Ran Your Business What Would It Look Like? Let the "Ex-Disney Guy" Show You!
John, The “Ex-Disney Guy” and former Disney leader is an internationally known speaker, coach and author of the top selling book, “Making The Customer Experience Magical Now. How To Succeed In Business and Beat Out Your Competition Today!” John has inspired audiences with over 3,500 presentations and keynotes all across the globe. He has appeared on all major TV networks and featured in the Virgin Atlantic In-flight Magazine as Australia’s Top Five Best Customer Service/Experience Speakers and Trainers after completing six successful speaking tours in Australia. John was also selected as one of the Top 50 World Thought Leaders on Customer Loyalty in 2021.
Prior to speaking, John acquired over 30 plus years of experience in top leadership positions with hospitality industry giants like Hyatt, Hilton, and over a decade with the Disney Company. During his time with Disney, John managed their top luxury resorts, including Disney’s Fort Wilderness Resort, to lead his teams to achieve the highest guest satisfaction ratings among all WDW Resort Hotels.
Today, John is “America’s and Australia’s Customer Experience Coach” and one of the World’s Foremost Disney Philosophy Experts on business growth, leadership, team culture and creating magical customer experiences. He continues to present and coach professionals and small businesses of all industries in Australia, Saudi Arabia, Jamaica, Dominican Republic and throughout the U.S. to help them create unique memorable customer experiences, staff and leadership training and customer focused winning team environments.
John's highly requested keynotes and presentations have earned a reputation for being high energy (sometimes theatrical) engaging, enthusiastic, creative, applicable and highly motivating.
Attract More Customers! * Build Customer Loyalty For Life! * Create a Disney-like Team Culture! * Learn Disney Leadership Strategies! Find, Hire and Engage The Right People * Make Relationships Magical! Create a "Whistle While You Work" Positive Team Culture
"If Disney Ran Your Business What Would It Look Like? Let the "Ex-Disney Guy" Show You!
John, The “Ex-Disney Guy” and former Disney leader is an internationally known speaker, coach and author of the top selling book, “Making The Customer Experience Magical Now. How To Succeed In Business and Beat Out Your Competition Today!” John has inspired audiences with over 3,500 presentations and keynotes all across the globe. He has appeared on all major TV networks and featured in the Virgin Atlantic In-flight Magazine as Australia’s Top Five Best Customer Service/Experience Speakers and Trainers after completing six successful speaking tours in Australia. John was also selected as one of the Top 50 World Thought Leaders on Customer Loyalty in 2021.
Prior to speaking, John acquired over 30 plus years of experience in top leadership positions with hospitality industry giants like Hyatt, Hilton, and over a decade with the Disney Company. During his time with Disney, John managed their top luxury resorts, including Disney’s Fort Wilderness Resort, to lead his teams to achieve the highest guest satisfaction ratings among all WDW Resort Hotels.
Today, John is “America’s and Australia’s Customer Experience Coach” and one of the World’s Foremost Disney Philosophy Experts on business growth, leadership, team culture and creating magical customer experiences. He continues to present and coach professionals and small businesses of all industries in Australia, Saudi Arabia, Jamaica, Dominican Republic and throughout the U.S. to help them create unique memorable customer experiences, staff and leadership training and customer focused winning team environments.
John's highly requested keynotes and presentations have earned a reputation for being high energy (sometimes theatrical) engaging, enthusiastic, creative, applicable and highly motivating.
"If Disney Ran Your Business What Would It Look Like? Secrets to Create a Disney-like Team Culture!
(John's Most Popular and Requested Topic - Keynote/ Workshop/ Education Break out or 2-Hour to Full Day Program)
Have you ever wondered how the Disney Company continues to produce a dynamic model on Business Excellence, Leadership, Team Working Environment and Customer Experience? It is not about service. It's all about creating a memorable Customer Experience. Learn secrets success strategies to attract more customers, build brand loyalty for life, beat...
Making Relationships Magical - Secrets to Create Lasting Connections with Customers & Teams
When You Build Relationships First You Build a Team and Business That Will Last!
Are poor relationships causing your teams to struggle, lack productivity, employee turnover, poor service and lack of sales? Imagine if everyone on your team or business could get along, make instant connections with your customers or clients, be more memorable and likable and create trusting...
Making Leadership Magical - The Secret Positive Approach to Leading and Winning With People.
(Keynote/Workshop/Education Breakout or 2-hr to Full Day Program)
People leave managers not organizations. Your ability to get things done through others is the single most important factor in how to lead, inspire and build a successful "Customer Experience Team." Learn valuable Disney Leadership Strategies that John and other Disney leaders use to immediately improve your new or existing leadership style, get your people excited, build respect, motivated,...
How to Find, Interview, and Hire Magical People - 8 Steps to Never Have a Bad Hire Again!
(Keynote/Workshop/Education Break out or 2hr to Full Day Program)
- Are you tired of having candidates do so well during the interview only to be a bust on the job?
- Is your Business like a revolving door of average employees coming and going?
- Have you ever wondered why your competition has better players?
- Your people are your greatest asset yet most managers and businesses have no idea how to...
Making The Workplace Magical - How to Create a Positive "Whistle While You Work" Engaging Atmosphere
(Keynote/Workshop/Education Breakout or 2-Hour to Full Day Program)
John shares his Disney experiences and more on how you can create an engaging positive and fun "Whistle While You Work" team environment to increase productivity, improve morale and the energy in your organization. Learn the keys to how Disney and other successful organizations replace anxiety, apathy and stress with enthusiasm, achievement and energy. Associations, conferences and teams love...
Dream, Dare, Believe and Do - Secret Success Principles to Achieve Greatness in Business and Life!"
(Keynote/Workshop/Breakout or 2-3 Hour Program)
Walt Disney was a dreamer and true believer of creating your own success. John's shares Walt's inspiring message in his incredible life changing story about his journey to the top of Mt. Rainier. Learn how John overcame his fears on the mountain, pushed himself to the limit, avoided death and persevered to achieve his goal. Learn secret success principles to overcome challenges in business and life, build your...
