Grant Heale
So much has been said about service and what it can do to improve your business potential. Most company's individuals agree with the value of service. How many companies, however, have successfully implemented service strategies that work? Service strategies, that are in terms of 'Employee performance' that directly result in customer satisfaction.
In America today, companies are taking the 'Service Experience' another giant leap forward, offering a 'Total Experience' to the potential customer. A shopping mall in America charges an entrance fee to all customers due to the excitement created by employees and facilities that are on offer within the centre.
The bottom line is – if you do not have measurable 'Service Performance' standards in place that make a difference to your customers, you won't be ready for the millennium.
Because of his entertainment background he has the ability to make 'Service Measurable' sound humorous. 'If you're in the business of pleasing people, why not enjoy what you're doing – it shows!' Grant Heale is a professional trainer involved in the field of organization facilitation and training.
Over and above running his own successful training company, Grant Heale is a well known and respected Master of Ceremony/ entertainer/ after dinner speaker specializing in the corporate market.
Presentation title:
Service Performance Standards
The Total Experience
So much has been said about service and what it can do to improve your business potential. Most company's individuals agree with the value of service. How many companies, however, have successfully implemented service strategies that work? Service strategies, that are in terms of 'Employee performance' that directly result in customer satisfaction.
In America today, companies are taking the 'Service Experience' another giant leap forward, offering a 'Total Experience' to the potential customer. A shopping mall in America charges an entrance fee to all customers due to the excitement created by employees and facilities that are on offer within the centre.
The bottom line is – if you do not have measurable 'Service Performance' standards in place that make a difference to your customers, you won't be ready for the millennium.
Because of his entertainment background he has the ability to make 'Service Measurable' sound humorous. 'If you're in the business of pleasing people, why not enjoy what you're doing – it shows!' Grant Heale is a professional trainer involved in the field of organization facilitation and training.
Over and above running his own successful training company, Grant Heale is a well known and respected Master of Ceremony/ entertainer/ after dinner speaker specializing in the corporate market.
Presentation title:
Service Performance Standards
The Total Experience
